Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
411 Reviews of Kelly Nissan of Woburn - Service Center
Sort by
November 12, 2015
a relief major attaboy to Dylan Gallagher I brought my car in after having it serviced at a Nissan dealership in Medford . after spending $1800.00 I still ha major attaboy to Dylan Gallagher I brought my car in after having it serviced at a Nissan dealership in Medford . after spending $1800.00 I still had the same problem with the car . not wanting or trusting the work or the dealership in Medford. I brought my car to Kelly . i'm 86 yrs old and on a budget and I needed to be able to trust someone . I consider myself very lucky that Dylan G . was my service rep. right from the start he was very professional and sympathetic towards my car and financial problems . also he was correct in diagnosing my cars problems and I had my car back the very next day as he promised . once again Dylan great job and thanks for your honesty. Connie Falcone More
by RALPHZYA
Verified CustomerEmployees Worked With
Lisa Kouzoukas, Dylan Gallagher
November 10, 2015
You make service "easy", too. Scheduling is very quick and easy. Courteous service personnel who went over every thing with me. I also have another make of car and their service de Scheduling is very quick and easy. Courteous service personnel who went over every thing with me. I also have another make of car and their service department is difficult to schedule. More
by DKAY54
Employees Worked With
Eric Scamman
November 09, 2015
oil chg OK, battery failure not explained - SUCKED - had oil chg & auto checked, battery fail - presented bill for req wiper rep with no mention of battery problem, when paying for wiper person arrived w had oil chg & auto checked, battery fail - presented bill for req wiper rep with no mention of battery problem, when paying for wiper person arrived with car keys & told where auto was. no mention of battery?? cust service??? More
by hnchmcl
Employees Worked With
cliff legrand - on invoice - d dennis did not give me invoice, David Dennis
November 09, 2015
Consistent Service (as Usual) Very pleased with my recent Kelly Nissan experience. You never oversell what is needed for repair. This was appreciated! Also, shuttle driver was not Very pleased with my recent Kelly Nissan experience. You never oversell what is needed for repair. This was appreciated! Also, shuttle driver was notably courteous. More
by GWBROWN0
Employees Worked With
Dennis shuttle driver, David Dennis
November 09, 2015
Two hours for oil change with Appointment I made an appointment for 10 am on Saturday morning. I arrived at 9:45 and told there was an 1 hour 45 minutes wait. What is the purpose of apoint I made an appointment for 10 am on Saturday morning. I arrived at 9:45 and told there was an 1 hour 45 minutes wait. What is the purpose of apointment. There were other customers there who were also experience this frustration. I will not come back and wait two hours for an oil change again. More
by GMOORE712
Employees Worked With
don't remember
November 07, 2015
Honest and great service I have always brought my car in for service because I feel I can trust the service center. They make recommendations, but never push me into work that I have always brought my car in for service because I feel I can trust the service center. They make recommendations, but never push me into work that doesn't need to be done. More
by BTUMBARELLO
Employees Worked With
Cliff, Lisa Kouzoukas
November 06, 2015
Great Customer Service They crew who work there are great. Very efficient, very detailed, and they always have a smile on their face. Their communication is very good and They crew who work there are great. Very efficient, very detailed, and they always have a smile on their face. Their communication is very good and always keep you in the loop. It's a nice waiting area as well while the car is being taken care of. More
by Sean and Jenn
Employees Worked With
Cliff, and one other guy who I can't remember his name., Gary Masiello, David Dennis, Brittany Szymkowski
November 05, 2015
Great service Dylan did a great job keeping me informed and getting me out very quickly. I will bring my vehicle back to this dealership for service. Dylan did a great job keeping me informed and getting me out very quickly. I will bring my vehicle back to this dealership for service. More
by RCHERYLP
Employees Worked With
Dylan Gallagher
November 04, 2015
Beware !! I took my Nissan Murano because at 72k the car started but it did not want to move, they kept the car for over a week because they were having logisti I took my Nissan Murano because at 72k the car started but it did not want to move, they kept the car for over a week because they were having logistical issues, which all though disappointing I can understand. However once I got the car back my AC did not work and neither did my TP sensor, when I asked them about it they said oh the AC may have a leak because you hardly use it, and the sensor must be damaged, we will have to replace it. Strange how the AC and the TP sensor all of the sudden stopped working after a visit to the Kelley Nissan service Center More
by Yanhui
Employees Worked With
Michelle
November 04, 2015
service Staff was friendly and knowledgeable got my truck fixed in a timely manner. Plus dear ship was easy to get too and making. Appointments was a breeze Staff was friendly and knowledgeable got my truck fixed in a timely manner. Plus dear ship was easy to get too and making. Appointments was a breeze More
by MONHDIL.JOSE
Employees Worked With
