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411 Reviews of Kelly Nissan of Woburn - Service Center
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November 24, 2015
Disappointed with work done i brought my Nissan Murano in because it was making a strange noise. The service department was able to identify the noise and repair it. Great! My ca i brought my Nissan Murano in because it was making a strange noise. The service department was able to identify the noise and repair it. Great! My car also needed an oil change, breaks, and several other small services. I picked the car up, drove home and parked in my driveway. The next day I noticed my car had leaked some oil on my clean driveway. This never happens when I have my oil changed at my local service station. My opinion is that the oil change was not done with care and precision. Additionally, I noticed my new breaks would squeak every time I used them. I read on line that this can happen sometimes until they are broken in, although I've never experienced this before when having new breaks put into this car. Over a month later, my breaks were still annoyingly squeaky. I had to schedule another appointment to have my breaks properly fixed. As I'm sure every other customer can understand, I'm busy and my time is valuable. I do not have time to follow up on repairs that should have been done properly the first time. I also live some distance away from this dealership. The dealership did resolve the problem and I was told I would not be charged (lol)! I was not offered anything else for my time and trouble. I have another car, an Acura, and anytime I bring it to the Acura dealership, I am treated with care, and incredibly high quality service. They go above and beyond. I get a free car wash every time I go. Due to my experience, I will not be going back to Nissan of Woburn for service, nor would I recommend them. They do, however, offer a convenient shuttle ride, with a very nice young man, should you choose not to wait for repairs. That was the one nice benefit. More
by SWIMFAN59
Verified CustomerEmployees Worked With
Steve Augusta
November 20, 2015
Miscommunication I checked in for an oil change and needed price on tires before I decided to go ahead with replacing them. It took over an hour before anyone came to I checked in for an oil change and needed price on tires before I decided to go ahead with replacing them. It took over an hour before anyone came to me regarding the tires, and then it took 20 min to get the quote. Definitely a miscommunication. Once the car started to be serviced, it went smoothly. More
by TRICKBACK
Employees Worked With
David Dennis
November 19, 2015
Cleaning up mu old cae Excellent service. My car looks brand new!! I giving it to a friend and he will be thrilled. Thank you Dylan for excellent service and for being so p Excellent service. My car looks brand new!! I giving it to a friend and he will be thrilled. Thank you Dylan for excellent service and for being so polite. More
by rmcpt
Employees Worked With
Dylan Gallagher
November 19, 2015
Great repair shop though I wish I didn't know them so well. My three year old Nissan rogue is in the shop constantly for one mechanical issue or another. It's incredibly annoying and expensive for a new car but My three year old Nissan rogue is in the shop constantly for one mechanical issue or another. It's incredibly annoying and expensive for a new car but at least the guys at Kelly nissan are nice and helpful. They are always trying to help me out with each issue and provide exceptional service even if the car is less than exceptional. More
by NissanRogue
Employees Worked With
David Dennis
November 19, 2015
New tire at kelly nissan woburn Great atmosphere, great customer service. Very knowledgeable about the parts and service I purchased. Car was finished in no time. Most dealers are he Great atmosphere, great customer service. Very knowledgeable about the parts and service I purchased. Car was finished in no time. Most dealers are headaches, coming here was such a relief! More
by MFERGS1919
Employees Worked With
Derek Courtois
November 18, 2015
Great experience The service I received at Kelly Nissan of Woburn was great. The service person was prompt in getting my car in, getting paperwork together and sendin The service I received at Kelly Nissan of Woburn was great. The service person was prompt in getting my car in, getting paperwork together and sending it off for service. The service time for my visit was great, getting me back on the road in an hour. More
by NANCEJANE
Employees Worked With
David Dennis
November 18, 2015
Prompt courteous service . I came in for regular maintenance, sticker, wipers, tire rotation and an exhaust issue. When it was discovered that I would also need rear brakes i w I came in for regular maintenance, sticker, wipers, tire rotation and an exhaust issue. When it was discovered that I would also need rear brakes i was offered a loaner vehicle. I was also was offered a free wash and vacuum which unfortunately did not happen, but all the other items that needed to be addressed were. More
by IMMECAHILL
Employees Worked With
Cliff
November 16, 2015
Great experience Dylan explained what needed to be done and how much it would cost (on estimate) before the actual service. Very helpful, professional and quick (that' Dylan explained what needed to be done and how much it would cost (on estimate) before the actual service. Very helpful, professional and quick (that's important). Thanks Dylan! More
by PAMELA.UKPOMA
Employees Worked With
Dylan Gallagher
November 13, 2015
Misc work Awesome job by David Dennis as usual. I dropped car off early before opening. I had front brakes changed and rotors shaved for first time. 65,000 mile Awesome job by David Dennis as usual. I dropped car off early before opening. I had front brakes changed and rotors shaved for first time. 65,000 miles. oil change , tire rotation , inspection sticker and heat shield rattling corrected. David called me to keep my informed of how my car was progressing. I'm in good hands with Nissan Service Dept. in Woburn More
by Rich Canney
Employees Worked With
David Dennis
November 13, 2015
Awesomeness! Dave and his crew were amazing! The communication and service were outstanding. They made it easy for me by giving me a loaner car so that my daily li Dave and his crew were amazing! The communication and service were outstanding. They made it easy for me by giving me a loaner car so that my daily life wasn't disrupted. They also provided me with a sound recommendation for what I needed not an upsell or unecessey work. Quality results and ethical service. Thanks Kelly Nissan! More
by DARIAPANNESI
