411 Reviews of Kelly Nissan of Woburn - Service Center
Very Slow. Takes them longer to do paperwork than service! Would have given them 1 star but they were able to take my car right away. Went in for a nail in my tire. Was quoted 15 minutes for the repair. Sat in Would have given them 1 star but they were able to take my car right away. Went in for a nail in my tire. Was quoted 15 minutes for the repair. Sat in the waiting area and after 20 minutes looked through the window and noticed my car had been moved. Went to the showroom and could see it parked out front. Sat back down in the waiting area for another 20 minutes. Finally asked the lady at the desk and she said they must be doing the paperwork. So for a 15 min survice it took them 30 minutes to process paperwork!! More
Wait way too long I was there on Tuesday told me to be there at the service dept at 11am I left there at 330pm all there had to do was put racks on and get a sticker fo I was there on Tuesday told me to be there at the service dept at 11am I left there at 330pm all there had to do was put racks on and get a sticker for it was a new car which I had to wait two days for I bought the service contract and I wish I didn't. I would not recommend this service dept More
Great job I arrived on time and was helped right away. I was called when the service was provide and I picked up my car and the bill was "0"" I guess there was I arrived on time and was helped right away. I was called when the service was provide and I picked up my car and the bill was "0"" I guess there was a recall on the service I needed but I didn't know about the recall. I consider that great service. I have never gone to a dealership for service and the bill nothing. More
Good customer service of David Dennis and the rest of team. Nissan people helped me in a good time. and even English is my second language they understood my needs, thank you. I marked the employees that I ha Nissan people helped me in a good time. and even English is my second language they understood my needs, thank you. I marked the employees that I had contact and they are very great people with me when I bought my car and when i had needs. thank you. More
done timely. professional. good job Experience excellent. I had problem in my tire Was fixed on time. I was told a nail was the issue for the tire being low. Fixed and I am good Experience excellent. I had problem in my tire Was fixed on time. I was told a nail was the issue for the tire being low. Fixed and I am good More
Service on vehicle Exceptional service, Service Manager was extremely knowledgeable and , he provided updates thru out the process while the vehicle was being serviced, Exceptional service, Service Manager was extremely knowledgeable and , he provided updates thru out the process while the vehicle was being serviced, Very professional and polite. More
Problem Solved Great Job! Figured out the problem right away and got back to me with the cost before starting. They gave me a ride to my office and then, because i Great Job! Figured out the problem right away and got back to me with the cost before starting. They gave me a ride to my office and then, because it was going take a while, set me up with a loner. More
Scheduled service I scheduled an appointment for 8 am, Opening time, the bays opened at 7:40 and I was processed and on my way home in under an hour. Friendly service. I scheduled an appointment for 8 am, Opening time, the bays opened at 7:40 and I was processed and on my way home in under an hour. Friendly service. Able to get more errands done throughout the day since the service was so fast. More
Oil Change Love this dealership. Just had an oil changed. Express service great! In an out. We did two Nissan cars on the same day. I don't have twenty-five Love this dealership. Just had an oil changed. Express service great! In an out. We did two Nissan cars on the same day. I don't have twenty-five words to say about this service experience. More
Recall and oil change Was very pleased for service. They even drop me and pick up from my residents. Very friendly customer service.love to go back there in future. Was very pleased for service. They even drop me and pick up from my residents. Very friendly customer service.love to go back there in future. More