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Kelly Nissan of Woburn - Service Center

Woburn, MA

4.0
411 Reviews

411 Reviews of Kelly Nissan of Woburn - Service Center

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January 14, 2016

Very Slow. Takes them longer to do paperwork than service! Would have given them 1 star but they were able to take my car right away. Went in for a nail in my tire. Was quoted 15 minutes for the repair. Sat in More

by NLORGE07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
January 14, 2016

Wait way too long I was there on Tuesday told me to be there at the service dept at 11am I left there at 330pm all there had to do was put racks on and get a sticker fo More

by BETTYDE318
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Aurys Pena
Jan 14, 2016 -

Kelly Nissan of Woburn responded

I'm sorry for the delay and I will give you a call.

January 13, 2016

Great job I arrived on time and was helped right away. I was called when the service was provide and I picked up my car and the bill was "0"" I guess there was More

by j.jordan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know the name
Jan 22, 2016 -

Kelly Nissan of Woburn responded

Happy to hear that j.jordan! Great that your service visit went so smoothly and everyone took great care of you. Thanks for the review, take care.

January 12, 2016

Good customer service of David Dennis and the rest of team. Nissan people helped me in a good time. and even English is my second language they understood my needs, thank you. I marked the employees that I ha More

by JERODAVI1473
Customer Service
Recommend Dealer
Yes
Employees Worked With
Aurys Pena, Jose Soto, David Dennis, Tony Cefalu
Jan 22, 2016 -

Kelly Nissan of Woburn responded

Hi JERODAVI1473, thank you for your review. We're happy to know that our team took great care of you in your time of need. Please let us know if there is anything else we can do for you.

January 12, 2016

done timely. professional. good job Experience excellent. I had problem in my tire Was fixed on time. I was told a nail was the issue for the tire being low. Fixed and I am good More

by vpet18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not remember name on service dept.,
Jan 22, 2016 -

Kelly Nissan of Woburn responded

Happy to hear you had an excellent experience with us vpet18. Thank you for sharing your review, please let us know if there is anything else we can do for you.

January 11, 2016

Service on vehicle Exceptional service, Service Manager was extremely knowledgeable and , he provided updates thru out the process while the vehicle was being serviced, More

by COURTNEY0271
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Courtois
Jan 11, 2016 -

Kelly Nissan of Woburn responded

We're happy to hear that Courtney! Great that Derek was so helpful and provided you with all the information you needed. Thank you for the review, we hope to see you again soon.

January 11, 2016

Problem Solved Great Job! Figured out the problem right away and got back to me with the cost before starting. They gave me a ride to my office and then, because i More

by sdoucette0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dennis
Jan 11, 2016 -

Kelly Nissan of Woburn responded

Thanks sdoucette0! We're glad that the issue with your car was resolved right away. It is great to hear that David and the service department were so accommodating. Please let us know if there is anything else we can do for you.

January 09, 2016

Scheduled service I scheduled an appointment for 8 am, Opening time, the bays opened at 7:40 and I was processed and on my way home in under an hour. Friendly service. More

by INDIANDERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sophon Phlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2016 -

Kelly Nissan of Woburn responded

We're pleased to hear that INDIANDERSON! Glad to know your service appointment ran so smoothly and everything was completed on time. Please let us know if there is anything else we can do for you.

January 09, 2016

Oil Change Love this dealership. Just had an oil changed. Express service great! In an out. We did two Nissan cars on the same day. I don't have twenty-five More

by nmgraham26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
miss Tina, Derek Courtois, David Dennis
Jan 11, 2016 -

Kelly Nissan of Woburn responded

Thank you nmgraham26! We're happy to know that you had such a pleasant experience with us. We look forward to working with you again, take care.

January 08, 2016

Recall and oil change Was very pleased for service. They even drop me and pick up from my residents. Very friendly customer service.love to go back there in future. More

by SHAIKHFMLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dennis
Jan 11, 2016 -

Kelly Nissan of Woburn responded

Thank you SHAIKHFMLY! We're glad that you received great customer service and that everyone was so friendly to you. We look forward to seeing you again.

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