Kelly Nissan of Woburn - Service Center

Friendly and meet my expectation I do not have an appt, I just called. Service advisor made me clear that I can cone but the waiting time should be 2 hours. Meet my needs and Satisfy I do not have an appt, I just called. Service advisor made me clear that I can cone but the waiting time should be 2 hours. Meet my needs and Satisfy the service More

Oil change Excellent service as usual. Dylan Gallagher very professional and courteous. Every time I have gone for service at Kelly Nissan in Woburn it has benn Excellent service as usual. Dylan Gallagher very professional and courteous. Every time I have gone for service at Kelly Nissan in Woburn it has benn excellent. More

A great experience eventhough had to spend extra money I had a great experience with Eric from start to finish. I went in for an oil change and it was discovered that I needed tire rods replaced. Chatte I had a great experience with Eric from start to finish. I went in for an oil change and it was discovered that I needed tire rods replaced. Chatted with Eric about a loaner because I was told it was a safety issue. He worked earnestly to get me in a loaner so I wouldnt have to take a chance with driving home and returning the next day for the tire service. Thanks Eric for going above and beyond. More

Service outstanding! I have been coming here since I bought my Murano here in 2015. Everytime I have been here service has been exceptional. Dylan has been a real pleasure I have been coming here since I bought my Murano here in 2015. Everytime I have been here service has been exceptional. Dylan has been a real pleasure to work with. He takes the time to listen and understand what your particular concerns may be at the time. Very friendly and knowledgeable. It has been a very positive experience every time I have come in for service. I have made appointments on line or sometimes just show up for an oil change, and I have been treated the same way each time. Wonderfully! Thank you Kelly Nissan and especially Dylan. Cheers! Mark Murray More

Excellent Service An multi-point inspection was provided . All work needed was thoroughly explained with pricing. I'll be using kellynissan again, as their customer An multi-point inspection was provided . All work needed was thoroughly explained with pricing. I'll be using kellynissan again, as their customer service is exemplary. More

Don't tell us how to review. I've had my car serviced at the dealership many times and will do so many more times. I got a followup call asking me to respond to an online survey, I've had my car serviced at the dealership many times and will do so many more times. I got a followup call asking me to respond to an online survey, giving them a 10 across the board. I understand that bonuses are tied to getting tens. If you ask me to do a survey, let me rate the dealership per my experiences there. Don't tell me what to do. More

Loved the express services I had an oil change done and went through express services and was out of there with in the 1:20. The only one thing I didn't like and gave you a four I had an oil change done and went through express services and was out of there with in the 1:20. The only one thing I didn't like and gave you a four star is that you guys never checked my tire pressure even though it said on the receipt that you did the psi in my back tires were the same as I walked in and out. The front tires showed 33psi and the back tires showed 27psi. Just wished that was taken care of. I come from Waltham to you guys it's 16 miles away from me I ended up stopping at the gas station and filling up my tires my self. More

express lube i needed a grease, oll change & filter and did not need an appointment. I was in and out in about one hour.service adviser was pleasant and profession i needed a grease, oll change & filter and did not need an appointment. I was in and out in about one hour.service adviser was pleasant and professional. More

great experience Custom service manager Dylan is amazing!! Treats you with respect!! Would recommend Kelly in Woburn!! Bought two vehicles here and continue with all Custom service manager Dylan is amazing!! Treats you with respect!! Would recommend Kelly in Woburn!! Bought two vehicles here and continue with all service there as well More

Basic service I brought my car in for an oil change, recall service(s) and an inspection sticker. I'm going to have to bring the car back because ever since pick up I brought my car in for an oil change, recall service(s) and an inspection sticker. I'm going to have to bring the car back because ever since pick up, the passenger airbag light has been on (saying the airbag is off). I noticed it when i left the dealership, but had a meeting to get to. I was hoping it was a fluke and that it would go away when i got in the car to go home. It didn't, and again hoped maybe by the next morning it would turn off. It's still on this morning, so i will need to make another trip over there. Kind of annoying that that wasn't noticed prior to me picking up. I also understand that after any service mechanics will take the car for a spin to ensure everything is good. I noticed at least 15-20 miles were put on the car when i picked it up. I'd expect maybe 5-10, so it seemed a bit excessive. Also, their text notifications need to be fixed. This is the second time that i've been texted the following day, midmorning, that my Altima was ready for pick up. When i picked it up yesterday at 130pm. And of course was obviously called that my car was ready for pick up. The gentleman i worked with to get the service appointment squared away in the morning was prompt and friendly. I was there early, and he opened the bay door for me at exactly 7:30 and brought me in to get everything squared away. Chatted about the snow and how we both are leasing for the first time and love it. More