Kelly Nissan of Woburn - Service Center

As always, a very efficient, courteous experience. Eric made this visit very efficient, and friendly. His professional attitude makes him a great asset to Kelly Nissan. We have choices for service, bu Eric made this visit very efficient, and friendly. His professional attitude makes him a great asset to Kelly Nissan. We have choices for service, but with the special attention by Eric, the choice is easy. More

Service On Friday June 2 started out my very busy day to prepare for a shower in Sunday. Lots of errands to run. After driving for abut a half hour put my On Friday June 2 started out my very busy day to prepare for a shower in Sunday. Lots of errands to run. After driving for abut a half hour put my foot on the gas after a red light turned green. Car hesitated. Than started going. But just wasn't right. Pulled my car to the side of the road and than was towed to Kelly Nissan if Woburn. There I first made contact with Phi-Phi. He took my information what was wrong with the car. After awhile he came out to me and advised it might be a hour and a half before the mechanic could get to the car. In the meantime he had checked out my vehicle and found a recall on something. Phi-Phil had sense my urgency of everything I was trying to do and he went above and beyond. He arranged for a loaner car. He said he would call me when they found out what was wrong. Late afternoon Phi had called and explained a valve needed to be replaced. The part was ordered and would be in Monday if not Tuesday. On Monday afternoon. Received another call saying the part had not arrived yet. Each day he called to give an update. Very unexpected. Tuesday said it was not ready yet but would also get the recall done and I requested the oil change. Wednesday morning Phi called and said that the car was done and the problem was under warranty. Phi-Phi went above and beyond I feel. Especially the situation I was in. Pleasant courteous and hot results. Than you More

Rogue sunroof was leaking Phi was very helpful and personable. The center was very busy but he did his best to get my car back to me in a timely manner. Phi was very helpful and personable. The center was very busy but he did his best to get my car back to me in a timely manner. More

Great Service! I appreciate the help that the staff at Kelly Nissan of Woburn have given me over the years that I have taken my car to be serviced there. I have work I appreciate the help that the staff at Kelly Nissan of Woburn have given me over the years that I have taken my car to be serviced there. I have worked with Dylan and Dave and both have been great about keeping me informed regarding any repairs, working with my schedule around pick up and drop off, and telling me honestly what work needs to be done at each visit. The other staff in Service and at the cashier have always been professional and friendly. Thanks! More

Friendly staff and very efficient! Dylan was very friendly and great to work with. He gave good expectations of the time of the service. I would highly recommend this dealership. Dylan was very friendly and great to work with. He gave good expectations of the time of the service. I would highly recommend this dealership. More

Great customer service People couldn't be nicer. Seem honest and don't push more work than is needed. Never have had to wait very long for service, and SAT.hours are conveni People couldn't be nicer. Seem honest and don't push more work than is needed. Never have had to wait very long for service, and SAT.hours are convenient. More

Car Service Clean place, good welcoming by employee, waiting was.Little long , advised me what to do after reviewing the status condition of the car, what need Clean place, good welcoming by employee, waiting was.Little long , advised me what to do after reviewing the status condition of the car, what needed to be done , dealer parts & labor cost little high, Overall Good customer service. More

Excellent Service Everyone was very friendly and I was and out fast with my loaner vehicle. I was pleasantly surprised. It's refreshing to deal with people who have sm Everyone was very friendly and I was and out fast with my loaner vehicle. I was pleasantly surprised. It's refreshing to deal with people who have smiles on their faces and eager to help. More

Excellent service! I went to have a duplicate key made. Dylan Gallagher was extremely pleasant and helpful (have dealt with him before). He also informed me of recalls t I went to have a duplicate key made. Dylan Gallagher was extremely pleasant and helpful (have dealt with him before). He also informed me of recalls that I was not aware of. More

Service on my nissan The service writer was friendly and courteous. He asked question about the issues with the vehicle and was attentive listening to my response. The tec The service writer was friendly and courteous. He asked question about the issues with the vehicle and was attentive listening to my response. The technician happened to be walking by at the time so I was able to explain to him what the issues were which could prevent any phone cals to me during the day. The vehicle was ready later in the day and everything that was done was explained to me. More