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Kelly Nissan of Woburn - Service Center

Woburn, MA

4.0
411 Reviews

411 Reviews of Kelly Nissan of Woburn - Service Center

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November 24, 2018

Oil change Awesome service at Kelly Nissan in woburn. Highly recommend this dealership . Service was completed as promised. Phil Phillips was great. Free cr More

by claireboutilier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phi Phi Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2018

Service Lost Disappointed last few services at Kelly Nissan. The Mgr. too is argumentative & condescending for the service intake. No follow through, service takin More

by Moona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phi Phi Hoang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Kelly Nissan of Woburn responded

Moona, I'm very sorry to hear about your most recent service experience at Kelly Nissan of Woburn. Please contact me at your earliest convenience as I would like to get more details. We are 100% focused on giving all our customers great service and will do my best to assist you. Thanks for bringing this to my attention and I look forward to hearing from you. Steve Vitale, General Manager 781-835-3500 svitale@kellyauto.com

November 24, 2018

Service The problem was diagnosed and fairly expensive but the service representative suggested I called nissan consumer and if they couldn't help with the co More

by Lildevilx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Patrick Duggan
November 18, 2018

Repairs This is my first visit to Nissan in Woburn and it was a very good experience. The service manager was very pleasant and explained all the repairs that More

by Service customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holliane Pereira
November 09, 2018

Maintenance/Service Department Always excellent service & friendly atmosphere! I’ll be back for future maintenance during my lease! Thank You 😃Thank You Thank You Happy Holi More

by dhatch21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phi Phi Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2018 -

Kelly Nissan of Woburn responded

Excellent service + a friendly atmosphere is what we strive for! We are glad that you received the kind of service you deserve. Thank you for sharing!

November 02, 2018

Airbag light Great service from Patrick and front desk. Came in for airbag light wires replacement. I has a free rental over night while my SUV was being worked on More

by Ellen231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Duggan
Nov 14, 2018 -

Kelly Nissan of Woburn responded

Thank you Ellen! We are happy that Patrick took great care of both you and your SUV. We appreciate your feedback!

October 13, 2018

2010 rouge Collian gave me exceptional costumer service and was a great help and did a fantastic job texting me back immediately she answered all my questions an More

by Janice
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Collian
Oct 17, 2018 -

Kelly Nissan of Woburn responded

We're glad to hear that! Thank you for sharing your review with us!

October 08, 2018

Excellent Service Car was taken in at scheduled time and completed on time. Service rep said 1-1/2 hours and it was done promptly in that time frame. Free carwash was More

by Author
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Keane
Oct 17, 2018 -

Kelly Nissan of Woburn responded

That is great to hear! Thank you for sharing!

October 07, 2018

Quick oil change before work. Service was prompt, pleasant and satisfactory! Love Nissan of Woburn! I told the woman who met me at the service door I needed to get in and out fast. More

by Alphababe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t get her name but she is awesome!
Oct 12, 2018 -

Kelly Nissan of Woburn responded

Thank you! That really means a lot to us, please let us know if there is anything else we can do for you!

September 24, 2018

Tire replacement assessments and oil change Patrick is always attentive to his customers concerns and needs. Always goes the extra miles to add value by checking small things like tire threads More

by Augustus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Duggan
Oct 01, 2018 -

Kelly Nissan of Woburn responded

Thank you Augustus! We are pleased to hear how Patrick really went the extra mile for you and your vehicle.

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