Kelly Nissan of Woburn

I was searching for a new vehicle within a certain price range via the Internet. I had been dealing with Honda, Toyota, Hundai, and Nissan dealers. I wanted to deal via the Internet without having to go range via the Internet. I had been dealing with Honda, Toyota, Hundai, and Nissan dealers. I wanted to deal via the Internet without having to go to a dealership until I had narrowed my research to a specific car. I asked for price quotes on the models I was interested in and explained to sales reps. exactly what I wanted. Most sales reps wanted me to visit the dealership in person even without them providing a price quote. This lead to me selecting only 3 dealers ( all Nissan ) dealers to pursue when deciding on a New Nissan Versa. Steve DaSilva kept in touch with me for a couple of weeks, provided me with a very competetive price quote, and verified the price I agreed to pay via the Internet. This was exactly what I wanted to do. All I needed to do then was visit Steve, test drive the vehicle, and then make a decision to close the deal. When I arrived at the IRA Nissan Dealership I asked for Steve and was promptly taken care of. He let me decide on a color and then arranged for me to test drive it with my wife. I then decided to purchase the Versa and the paperwork was completed timely and I had my new Versa within 2 days. Steve was professional, courteous, understanding, caring, and sincerely interested in providing me with the best sales experience I have ever had when purchasing a new vehicle. He never put any pressure on me over the Internet, telephone, or at the Dealership when I met with him. I would be glad to deal with him again should I decide to purchase another Nissan product. Likewise, I would recommend him to others without hessitation. Thanks Steve...... More

My new car purchase with Steven Dasilva was great. He was sincere, made it stress free, and had my best interest involved in the sale. Best experience I have had thus far whilst purachsing a vehicle. I was sincere, made it stress free, and had my best interest involved in the sale. Best experience I have had thus far whilst purachsing a vehicle. I will recommend the dealership and Steven to friends and family. More

Steve DaSilva made the my new car buying experience stress free. He's an extremely professional, knowledgable and friendly employee. He made sure I got my car when i wanted it, helped me get the price stress free. He's an extremely professional, knowledgable and friendly employee. He made sure I got my car when i wanted it, helped me get the price i was looking for and made sure the car was done right. He went above and beyond to make sure I was 100% satisfied.. Steve You ROCK! More

I went to this dealership after buying a car i really didnt want! I was contacted by a veryf freindly and helpful internet slae rep...I explained my issue,she advised me to o to the ira nissan in tewskbu didnt want! I was contacted by a veryf freindly and helpful internet slae rep...I explained my issue,she advised me to o to the ira nissan in tewskbury and speak with mike(mngr)...I visited and spoke to mike and a nice sales rep..They were very helpfull in trying to get me into a different used vehicle. I wanted an altima they were trying to get me into a sentra(didnt want)..So i passed and visited other dlrships. About 3 weeks later i went back on ira nissan site and amde an offer on a used altima. I recv'd a call back from a sales rep. I went down to meet with the sales rep and explained i have already been down here and also advised the passt offer on my car....After waiting and waiting! The rep came back and said they will not duplicate the offer,they wanted to give 10k les then orginally offered. I spoke to the head manager and he said basically to bad! I asked i dont understand what happened...Said cant offer you the same trade value...Couldnt explain why...! So i basically went down there under the impression i was going home with this altima...What a waste of time! As i was walking out there was another had the same issue... More

They stink. Give the run around, low quality of work, slow, dishonest salesman and managers. Was told car had remote entry, was not there at time of purchase. Car also had body damage "unseen" by the d slow, dishonest salesman and managers. Was told car had remote entry, was not there at time of purchase. Car also had body damage "unseen" by the dealership. During first repair attempt, tried to get her to accept a shotty repair where the dent was still visable. Finally fixed dent but left the car out of fuel and dirty inside, also left buffing compound all over exterior. Lousy and I won't go back More

After visiting 4 Honda dealers, 2 Toyota dealers, and 2 Nissan dealers to buy a compact sedan, this was by far our best experience in car shopping. Friendly, helpful, respectful, professional service fro Nissan dealers to buy a compact sedan, this was by far our best experience in car shopping. Friendly, helpful, respectful, professional service from salesman Mike Walsh---he made us feel comfortable in the whole process, wasn't pushy or slick. We got a fair deal and didn't feel taken advantage of or patronized. I would totally recommend Mike, especially to women who just wanted to be treated like capable, intelligent consumers. Mike was great. Pleasant experience with the business manager, too. No surprises, and no pushback when we didn't choose the typically hyped "add-ons" at the paperwork stage. This was overall a much better experience than I have had buying a car previously. More

Have taken my year old Xterra there several times for service that should have been covered by warranty. Every time they had a reason why it wasn't covered and told me I would have to pay to get the prob service that should have been covered by warranty. Every time they had a reason why it wasn't covered and told me I would have to pay to get the problem fixed (battery post, fusable link, etc). Yet when I left and took it to a different dealership it was fixed under warranty- no questions asked. Furthermore, their service manager was awful and had no intentions of trying to make me a happy customer. He turned down a warrantied service repair because he was 100% sure that the part wasn't defective. The next dealership confirmed that the part was defective and fixed it under warranty. The people at IRA Nissan are crooks who try to upcharge you on service requests and dont care about the customers happiness. More

the absolutely worst experience i ever had trying to buy a new car i was misled on two occasions and visited ira nissan to buy a car both times i left after being treated in the most duplicitious manner a new car i was misled on two occasions and visited ira nissan to buy a car both times i left after being treated in the most duplicitious manner ever i can not emphasize how upset i am no one that i know will ever buy a car at ira nissan i will go out of my way to let anyone i know who wants to buy a car to never visit ira nissan arnie jarmak More

ON NOVEMBER 18 2006 I WENT TO SEE A CAR THAT I SAW ON THE INTERNET, NISSAN ALTIMA 2003 INDIGO BLUE. I CALLED THE PLACED AND I MADE AN APPOINTMENT. ONCE AT THE DEALERSHIP THE PERSEON I TALKED TO OVER THE PHON INTERNET, NISSAN ALTIMA 2003 INDIGO BLUE. I CALLED THE PLACED AND I MADE AN APPOINTMENT. ONCE AT THE DEALERSHIP THE PERSEON I TALKED TO OVER THE PHONE ASSIGNED ME VINY MASSY AS THE SALES CONSULTANT AND WHEN THE CAR WAS SHOWN TO ME IT DID NOT MATCH THE DESCRIPTIONS OF THE ONE OFFERED ON THEIR WEBSITE LISTING. I HAD TO KEEP LOOKING UNTIL I FOUND SOME OTHER CAR THAT ACCOMMODATED TO MY BUDGET AND PREFERENCES. I FINALLY FOUND A SAME BRAND CAR BUT A LITTLE MORE EXPENSIVE AND BROWN. I DECIDED TO PURCHASE IT THE NIGHT OF THE 18TH AND I GOT TO SIGN ALL PAPER WORKS. NEXT MORNING I WENT BACK TO TAKE A CLOSER LOOK AT THE CAR EXTERIOR AND I FOUND SOME DEEP DENTS WHICH I SHOWED TO MASSY AND DIBLASSY AND THEY TOLD ME THEY HAD NOT NOTICED THEM BEFORE. AFTER CONVERSING WE GOT TO THE AGREEMENT THAT THEY WOULD FIX THE CAR FOR ME. IT HAS BEEN TWO WEEKS OF FALSE PROMISES AND I HAVE NOT STILL BEEN GIVEN FORMAL DELIVERY OF THE CAR. THEY HAVE GIVEN ME DEADLINES WHEN THE CAR WOULD BE READY TO BE PICKED UP AND THEY HAVE POSTPONED IT FOUR TIMES BECAUSE THE CAR HAS NOT BEEN FINISHED YET. TWO DAYS AGO I HAD TO CALL THE DEALER TO SEE IF THEY COULD ARRANGE A CAR RENTAL AND WE DID. I HAD TWO PAY A $150 DEPOSIT TO RENT THE CAR AND THE DEALER WOULD PAY FOR THE RENTAL. ALL THESE COULD HAVE BEEN AVOIDED IF BOTH VINY MASSY AND MIKE DIBLASI WOULD HAVE GIVEN MORE PRIORITY TO THIS SITUATION . LAST TIME I CALLED THEY SAIED THEY HAD NOT CONTROL OVER THE BODY SHOP WHERE THEY SENT THE CAR. VINY MASSY WORDS WERE "C..... BE COOL" , WHICH SOUND VERY DISRESPECTFUL. More

I was provided a relative quote (i.e. "$xxxx off msrp") over email when discussing a particular vehicle, however when I visited the dealership I was told that the relative quote was not for the vehi msrp") over email when discussing a particular vehicle, however when I visited the dealership I was told that the relative quote was not for the vehicle I has asked about in the email. This is a good way to get a customer into the dealership, but doesn't sit well at the end of the day.<br><br>They pushed really hard to sell a comparable used vehicle similar to the new one I was interested in but had added options that I did not care about.<br><br>I found another dealership in the area that is much easier to deal with and much more up front with information so I would not recommend Ira Nissan. More