Kelly Nissan of Route 33 - Service Center

Larry & Heather are outstanding very professional. Both work to make sure the customer is having a satisfying experience. Larry has always made sure that my repairs are done on time, properly and tha Both work to make sure the customer is having a satisfying experience. Larry has always made sure that my repairs are done on time, properly and that I will be happy with work and results. Both Larry & Heather are an ASSET to Kelley Nissan. They are the reason why i continue to have my auto's serviced at this dealership! More

Other car dealerships should have their managers visit Kelly Nissan surreptitiously and see how and why a successful dealership works, believe me, they'll learn something. From sales to service to part Kelly Nissan surreptitiously and see how and why a successful dealership works, believe me, they'll learn something. From sales to service to parts to financing to the cashier, everybody is very helpful, informative, goes out of their way to help you and really does give you the royal treatment. I have even had my salesman Eric Sparrow take time out to help me out with my bluetooth issues several times over the last two years with both trucks...! The Service Manager Jon Miller stepped up one day and helped me out personally when his only service advisor on duty was busy with another customer. I can tell you, that doesn’t happen in other dealerships...! I have owned fifteen new vehicles in my life. I bought two Fords from Kelly Ford in Allentown and now two Titan trucks from Kelly Nissan. Kelly Nissan is by far the best dealership I have dealt with.....period...! Every dealership talks the talk, Kelly walks the walk...! There is a reason in this very competitive business that I bought two vehicles in two years from them, and would definitely buy here again...! More

I have been going to Kelly Nissan since my Saturn dealership went out of business in 08' or 09'. At the time i had purchased a new 2008 Saturn. Over the years they have been as expected: good service dealership went out of business in 08' or 09'. At the time i had purchased a new 2008 Saturn. Over the years they have been as expected: good service, but always trying to push for more expensive work or to trade in my car for a Nissan with deceiving "specials" . They also have my car in their system under my fathers name and not mine, even though i told them several times. All that was fine until..... Earlier this year (March) i went in for an oil change and question my check engine light. I was told the check engine light was malfunctioned and little could be done, but my engine was fine and not to worry. This past month(september) i went in for a routine oil change and yearly inspection. To my dismay, i was then told that i could not pass inspection because my check engine light was not on due to a solenoid issue , and not because the light was faulty. This issue would cost me around $400-$500 dollars to fix. On top of that i was told my brake pads needed to be replaced which would run another $300-400. The kicker was, according to their report, my brake pads were on "yellow" earlier this year and should of been changed then...Well i was not told that, and have paperwork to prove it. So in total, i had to pay almost $1000 to have my car pass inspection, for problems that could have been fixed if i was told earlier this year about them. I realize these kind of issues happen to vehicles but the whole way it was handled was a little too shady for me, especially knowing how they are always finding a way to nickel and dime me on previous services. I also noticed that the person i spoke with on the phone, who i will not name, seemed to avoid me when i went in, even though i made it clear who i was when he was walking by several times. With that being said, i will not be returning for their service, and hopefully i can help someone else out there. More

Let me put it simply: I'm bringing a Toyota Tacoma to a Nissan dealer for service! I'm on my 4th vehicle from Kelley, the latest being the Toyota I bought for my daughter from Kelley. I trust K to a Nissan dealer for service! I'm on my 4th vehicle from Kelley, the latest being the Toyota I bought for my daughter from Kelley. I trust Kelley and I trust Larry with whom I have been dealing with for the past several years. I look forward to many more years dealing with Kelley. More

Dealership provides easy access to service appointments. They always listen to my concerns and complete my service in a timely and professional manner. All interactions with employees have been positive. They always listen to my concerns and complete my service in a timely and professional manner. All interactions with employees have been positive. More

overall experience whether sales or service always first rate. Kelly Nissan understands customer service to the highest degree. Would recommended the dealership to anyone interested in buying or servicin rate. Kelly Nissan understands customer service to the highest degree. Would recommended the dealership to anyone interested in buying or servicing a Nissan. More

Todd went out of his way to help us schedule a Todd went out of his way to help us schedule a appointment at our convience and had the car done when promised . Then made sure he explained why Todd went out of his way to help us schedule a appointment at our convience and had the car done when promised . Then made sure he explained why the service work was required . Thanks for your help ! More

The service at Kelly Nissan is exceptional. The staff is experienced, efficient, and friendly. I would highly recommend this dealership. Thanks for a great experience. experienced, efficient, and friendly. I would highly recommend this dealership. Thanks for a great experience. More

Have been a customer of Kelly for since they purchased Cooper Nissan, 3 cars with them. Great CS, from all depts., Sales, finance and Service. Will purchase all my cares from them. Cooper Nissan, 3 cars with them. Great CS, from all depts., Sales, finance and Service. Will purchase all my cares from them. More

I'm always very pleased with the way I'm treated at Kelly Nissan when I take my vehicles in for service. The staff at Kelly are professional like Rich Engleman, he always explains in detail what wo at Kelly Nissan when I take my vehicles in for service. The staff at Kelly are professional like Rich Engleman, he always explains in detail what work has to be done and I appreciate when he recommends other services that I should consider. The service on my vehicles is always completed on time and without any problems. . More