Kelly Nissan of Route 33 - Service Center

Exceptional Service Team at Kelly Nissan of Route 33! I appreciate the excellent service that I receive every time I visit Kelly Nissan of Route 33. They have been my service dealer for over five years a I appreciate the excellent service that I receive every time I visit Kelly Nissan of Route 33. They have been my service dealer for over five years and I think that they are exceptional because of their knowledge, professionalism, customer interaction to the point of educating me on the technical end of things when necessary. As a lay person about car mechanics, it is extremely helpful to trust the vendor. Larry & Todd have been exceptional in doing just that on all of my service calls as well as Natalie who I happen to cross paths with recently on one of my visits. Also, it should be noted that Heather at the check-out desk is extremely customer oriented. Many thanks to the entire team for supporting me with my Saturn 2009 Aura! More

Appreciation The Kelly Nissan service group does an excellent job, especially Larry Hughes. My job causes me to have very little time for advanced scheduling of m The Kelly Nissan service group does an excellent job, especially Larry Hughes. My job causes me to have very little time for advanced scheduling of my car service appointments. Larry understands this and is always ready to accommodate me with next day service at the time that works for me. When I arrive, they are always on time with getting my car back for service and efficiently take care of what is needed while I wait. Even more importantly, I trust them to provide me with guidance on what is needed to keep my car running smoothly and safely. On account of this excellent service, I have recommended friends and neighbors to Kelly Nissan service for their vehicles. I sincerely appreciate the trusting relationship we have developed and look to continue it in the future. More

Customer Frank and John both went out of their way to make sure I got the best price for my new car. Very thankful, and pleased with my new car :) Frank and John both went out of their way to make sure I got the best price for my new car. Very thankful, and pleased with my new car :) More

Brought in my 2008 350Z with 20,000 miles for oil change and inspection. Larry callled to inform me that (1) Tire wear was off and would need alignment. (2) Wiper blades were torn. (3) Fuel injection wo and inspection. Larry callled to inform me that (1) Tire wear was off and would need alignment. (2) Wiper blades were torn. (3) Fuel injection would need to be flushed due to low usage (4) The high mount stop light is not working with a cost of $347.oo + tax and labor. Told him not to complete any thing other than oil change, wipers, and inspection. Got home to check on the brake light issue and found it to be unplugged. Checked all the tires and they are wearing perfectly. Not sure about the wipers because the car never goes out in the rain and I never use them. I will never return here and will never recommend there establishment! More

My Nissans transmission went the end of last year. Went to Kelly Nissan in Easton, PA and was told it was under warranty (about 82,000 miles). They replaced the transmission but a week later while driving to Kelly Nissan in Easton, PA and was told it was under warranty (about 82,000 miles). They replaced the transmission but a week later while driving on the highway the car stopped. Called Nissan and they stated I had to get it to their service station ( did not offer towing even if I had to pay). Got there and the service area had me standing there for a few minutes, no one looked up from their computer, I had to walk over to someone and ask where can the tow truck place my car. After that, Kelly Nissan stated the transmission fluid leaked out and they replaced it but stated they would not be responsible for the towing fees. My husband spoke to someone in the office and they agreed to pay the fees. Another two weeks passed and the car felt sluggish, took it in to Kelly Nissan again, after having the car that afternoon, they stated it could be a spark plug so I decided to take my car somewhere else. My husband went to pick up my car and they had him drive it outside, almost leaving the lot and he noticed a crack in the windshield at the area where the inspection and emission stickers are placed. He immediately returned to the service department and they stated it is not their fault. My husband spoke to Jon Miller and he was extremely rude and unprofessional. Jon had the xxxxx to tell my husband that it was due to weather conditions that the windshield cracked. It sat at the service department for 2 days. My husband flipped. Jon Miller thought he was dealing with a fool who was going to walk away. I am sorry to say that my husband was not his professional self and another employee, David Chavez went to him to calm him down. David Chavez was very nice to him and finally my husband stated, "Show me any other car in your lot with a cracked windshield due to the weather and I will gladly leave". Let's just say that it took my husband to get so upset and out of his normal easy going, relaxed character that Jon Miller came to him and said they will fix the windshield. They did not offer a courtesy car or apologize. The dishonesty and lack of professionalism that was shown by Jon was terrible. When we picked up the car, Jon still did not own up to his incompetence. We will never go back but Jon had his last comment and stated "Oh, you,ll be back", as if he knew something else was ready to happen. Needless to say, that's commonwealth for you. I don't know who Jon knows but in NY, businesses do not tolerate this behavior. We really planned on trading this car in with something on the lot but as of now, I told several coworkers and friends that knew about this experience will never ever go to this dealership. More

I had my Ford in for general maintenance at Kelly Nissan Easton PA and worked directly with Rich Engleman at the service desk. He was extremely patient with me and answered all of my questions in an easy to Easton PA and worked directly with Rich Engleman at the service desk. He was extremely patient with me and answered all of my questions in an easy to understand way. He was very pleasant, friendly and thorough. The prices seemed reasonable and my car was ready when he said it would be, allowing me to continue to my other appointments. My car is running great. I was very pleased with the service provided. More

I moved to PA from NY. I had bought my Nissan @ the NY dealer, yet since moving to the Lehigh Valley some months back I was looking to service my car local. After reading some reviews I decided to try Kel dealer, yet since moving to the Lehigh Valley some months back I was looking to service my car local. After reading some reviews I decided to try Kelly Nissan. Rich was very helpful and seemed caring. I left them the car to do my 30k check up. After not hearing from them the following day I called to find out what was going on with our car. When I spoke with Rich he said there was an issue with a recall and needed some time to get the part. After waiting a few more days when I called back I asked for the Mgr. I spoke with Jon Miller, whom was very unprofessional, arrogant, and uncaring. He put me on hold until the phone hung up? When I called back I got the run around about what actually was going on with the car. We went to pick it up without the recall being fixed. I would NEVER go here again, this dealer is very unorganized and the manager is clueless on many levels. STAY AWAY! More

The service we get from Rich is great.. My car is always ready when promised... You can see Rich takes great pride in his work.. He provides great customer service. ready when promised... You can see Rich takes great pride in his work.. He provides great customer service. More

I have serviced my car at Kelly Nissan for several years and I'm always pleased with the service. As a service advisor, Rich Engleman is friendly and thorough when discussing the maintenance of my vehicle. and I'm always pleased with the service. As a service advisor, Rich Engleman is friendly and thorough when discussing the maintenance of my vehicle. I would highly recommend the service department at Kelly Nissan. More

Rich was very patient and professional. He listened carefully to all my concerns and the car was returned to me with all issues resolved. Thanks again RIch. carefully to all my concerns and the car was returned to me with all issues resolved. Thanks again RIch. More