Kelly Nissan of Route 33 - Service Center

Great service Kell Nissan service staff is one of the best I've seen they take pride in what they do they treated me like great they were very informative and took Kell Nissan service staff is one of the best I've seen they take pride in what they do they treated me like great they were very informative and took care of all my concerns thanks Kelly your the best!!! More

Friendly but horrible service I finally bit the bullet and decided to buy myself a newer used car. Everything was great, I know people who have bought cars here and have had good e I finally bit the bullet and decided to buy myself a newer used car. Everything was great, I know people who have bought cars here and have had good experiences. .. But not a week later I started having problems with my vehicle. I had to return 4 times to have the same problem fixed. They also damaged my car. The manager treated me like a child and talked down to me and also about the car THEY SOLD ME. Sure, they are friendly, but don't expect them to wll you when you have an issue. More

Great People... Great Service All of the service advisors were extremely personable and knowledgable. They were knowledgeable and welcomed me with smiles as soon as I entered. Mike All of the service advisors were extremely personable and knowledgable. They were knowledgeable and welcomed me with smiles as soon as I entered. Mike Royer, specifically, was the greatest help to me! He was patient in answering my questions and eased all of my concerns! By far, visiting Kelly Nissan to get my car serviced was the second greatest car related decision i've made... the first was getting a Nissan! More

Professional and Made you Feel Welcome Everyone was very friendly. My service rep reviewed everything with me in regards to what I needed done that day (in addition to my oil change). The Everyone was very friendly. My service rep reviewed everything with me in regards to what I needed done that day (in addition to my oil change). There was an additional cost but there was no sales pressure which was great. He also reviewed with me what I will need in done in my next visit and provided me with quote so I am prepared. More

Excellent service with a smile This dealership has the best service department with the most convenient hours. I usually wait for my vehicle in the clean, comfortable waiting area. This dealership has the best service department with the most convenient hours. I usually wait for my vehicle in the clean, comfortable waiting area. Free snacks, water & juice make me feel special. Larry always updates me on the progress of my service. I usually take my vehicle to a private shop as soon as it's out of warranty but I'm so happy with Kelly Nissan that I continue to come here for service. I hope to purchase a new vehicle from them in the near future. More

Wouldn't buy a car anywhere else The sales and service departments are superb! Friendly, helpful, caring, and always willing to help in every way. I brought my car in without an app The sales and service departments are superb! Friendly, helpful, caring, and always willing to help in every way. I brought my car in without an appointment today to the service department because I was having trouble with it. Larry Hughes was extremely accommodating and helpful. After putting a new battery in, I was on my way. Thank you, Kelly Nissan, for always being there when I need it. I will never buy or service my car anywhere else! More

Excellent review!!! The service department is excellent. Larry Hughes is always so friendly and very thorough when it comes to explaining my service needs. I wouldn't cho The service department is excellent. Larry Hughes is always so friendly and very thorough when it comes to explaining my service needs. I wouldn't choose another place to take my car when it needs service! More

Great Service Team The service team at Kelly Nissan is always friendly, courteous and professional. I deal mostly with Larry Hughes, but occasionally with work with th The service team at Kelly Nissan is always friendly, courteous and professional. I deal mostly with Larry Hughes, but occasionally with work with the rest of the team. I've never had a bad experience. I would never go anywhere else! Thanks Kelly Nissan. More

Larry Hughes Dear Kelly Nissan, I had a battery failure in my Nissan Altma. The battery was four months old, but my Nissan is a 1998. We have had a bitter winter Dear Kelly Nissan, I had a battery failure in my Nissan Altma. The battery was four months old, but my Nissan is a 1998. We have had a bitter winter and to be honest I did not drive everyday, my husband drove his car most of the time. But every day I did make it a point to start the car. I called Larry Hughes and asked him if I could have the car towed to the dealership, he said yes. The problem was resolved. I have always had Larry Hughes as my service consultant, and every time we need service, or if a problem should come up I know it will be resolved. Larry will take care of it. I want you to know that he and your staff at Kelly Nissan are very special people. They take the time to make sure the problem is resolved. You need to know that Larry is the best service consultant I have ever had. It is a pleasure to know a man who is dedicated to his job. Thank you Kelly Nissan, and a sspecial thank you to Mr. Larry Hughs. Mrs. Sandra Morillo More

World Class Service, and I didn't even buy from them! Wow, where to begin... My 2005 VW Passat basically blew up on me, I was still paying on it, and the short estimate I got from Faulker-Ciocca VW was mo Wow, where to begin... My 2005 VW Passat basically blew up on me, I was still paying on it, and the short estimate I got from Faulker-Ciocca VW was more than what the car was worth. I ended up purchasing a 2010 Nissan Sentra from FC-VW since they were willing to "help" me on price (my wife had just lost her job as well - fun times). I drove the car for less than 200 miles (still under 40,000 - 1 owner), and all of a sudden it stopped starting in the morning. I had to literally BEG and PLEAD and in some instances get down right rude with FC-VW in order for them to even try to help.. talk about shady dealers... I finally got them to change the battery in the car since it was still the factory battery, and the problem was not resolved. Since then, all they wanted to do is charge me. Feeling defeated, I decided to look to an actual Nissan dealer since FC-VW clearly has no idea how to service a vehicle that won't start. I was told to check out Kelly Nissan of RT 33, and I can't say enough great things about them. They not only serviced my car, but they gave me a FREE LOANER CAR to drive so I could make it to work! FC-VW said "we don't do that" or some sort of garbage like that.. Kelly Nissan had my car for two weeks, which I was OK with since I had a vehicle to drive around in for errands and work - did I mention it was a 2015 with less than 300 miles on it?! UNHEARD OF! They were consistently keeping me in the loop and making sure I was informed every step of the way. They were the friendliest, most up front, honest, people I have ever worked with. Dan Carcione especially went above and beyond for me in ways I can't even describe - these guys REALLY KNOW CUSTOMER SERvICE! I will MOST DEFINITELY be purchasing a car from them when the time comes. The detailed service reports were awesome too, I've never gotten something with such detail from a dealer... The battery, it turns out, the FC-VW put in was almost 200 Cold-Crank Amps lower than the car required - Oh, and all of the stickers were scratched off that would have that information. The battery was purchased Jan 2015 - so as you can see they clearly tried to just get me in, and out at FC-VW, I could go on, and on, about my horrible experience at FC-VW but I'd rather focus on the AWESOME EXPERIENCE that Kelly Nissan of RT33 provided. Now that I'm all jumbled up, and danced around with bashing one dealer, and praising another, all I can say is Kelly Nissan is the way to go, love these guys, and everything then do. GO TEAM KELLY! More