Kelly Nissan of Route 33 - Service Center

Worst experience I've ever had in nearly 50 years of driving. How do you supposedly change the brake fluid and about 4 miles from the dealership the brakes don't work. There was also a front end alignme driving. How do you supposedly change the brake fluid and about 4 miles from the dealership the brakes don't work. There was also a front end alignment done????? After starting and stopping the car 5 lights plus a warning message came on. I was told that was because of a faulty alignment. All they said war the front of my car must have gotten hit after I left the dealership but they couldn't find a faulty sensor. Lastly, I asked that the clock be taken off military time. It was but it is set 2 hours and 20 minutes ahead of time i checked the manual under clock. It says to refer to page 2-49.Page 2-49 refers you to page 2-27. Page 2-27 refers you to separate Nissan Connect Owners Manual . I never received a separate Nissan Connect Owners Manual. I took the car back the same day and received no information for 3 hours until someone came and told me the car was done. As I said worst service ever. Michael Schwar More

Customer service provided from Alex Castillo was great. Was a pleasure to do business with him. He was friendly and explained in detail on what each recommendation was while getting my oil change and tires Was a pleasure to do business with him. He was friendly and explained in detail on what each recommendation was while getting my oil change and tires rotated. More

Pleasant, clean and easy waiting area with great coffee. Helpful service tech, cashier and valet. Helpful service tech, cashier and valet. More

I feel Kelly Nissan is always reliable and the staff is always friendly and courteous. I am with Kelly for the past 18 years since I moved here. But, with Nissan for a total of 25 years from where I used always friendly and courteous. I am with Kelly for the past 18 years since I moved here. But, with Nissan for a total of 25 years from where I used to live. More

Very friendly and inviting experience. All staff was friendly...even though the facility had no heat!! Still great service...with a smile!! Thanks everyone! All staff was friendly...even though the facility had no heat!! Still great service...with a smile!! Thanks everyone! More

Courteous and competent service - Waiting area is comfortable and relaxing. Everyone there is very helpful. comfortable and relaxing. Everyone there is very helpful. More

Very friendly people. Very accommodating. Lets you know what is going on with the car. Very accommodating. Lets you know what is going on with the car. More

Always a pleasure , never worried about price or unwanted repairs, everything is done just right unwanted repairs, everything is done just right More

Great service advisor , Tifanie. Service to my car is well done, and completed in a timely manner. Appreciate your shuttle service very much. And thank you for the car wash. Service to my car is well done, and completed in a timely manner. Appreciate your shuttle service very much. And thank you for the car wash. More

I am disappointed with this dealership, as it does not stand by its product. I leased a Nissan Ariya in September. The milage range of the car has dropped dramatically since then, nearly in half. I spoke stand by its product. I leased a Nissan Ariya in September. The milage range of the car has dropped dramatically since then, nearly in half. I spoke to my salesperson. He said that was not normal and referred me to the service department. Service told me it was normal for milage to drop and referred me to management. I spoke to a sales manager. His suggestion was going to be costly to get out of my current lease. I then reached out to the General manger, Mike Disora, through email and expressed my concerns. That was 2 days ago and I have not received any sort of reply. I feel that everyone is passing the buck and no one is willing to look into this matter further or work with me to resolve the problem. This is poor business. More