Kelly Nissan of Lynnfield - Service Center

My bf came in 8 times to see what was wrong with his tires we figured it was the rim, every time it was something different. After the 8th time he finally told us it was the rim. Then jack proceeded to tires we figured it was the rim, every time it was something different. After the 8th time he finally told us it was the rim. Then jack proceeded to lie saying they do not fix rims there and that the warranty changed a year ago and that we need to call and they will fix it at our home or work. We called and the warranty people said what jack said was false. Seems to me your techs and managers don't know what you are doing. I do not reccomend jack or this place unless you would like to be lied to and get poor work done to your vehicle as well. More

I came into this location on a Wednesday to have my valve stem replace. I spoke to someone about a price for the part and the labor. I was told to have a seat and they would call me when they were ready. whe stem replace. I spoke to someone about a price for the part and the labor. I was told to have a seat and they would call me when they were ready. when my name was finally called, I was told that the service department was closed after I had already been waiting for nearly an hour. then I was told I should've brought my car into the service garage, which no one told me to do so, otherwise I would've done that. I'm sorry but this is probably the worst car dealer I've ever walked into. what should have been done is tell me from the beginning that they didn't have time to look at my car, rather than have me sit there for an hour. More

We purchased a used 08 Altima from this dealership and had nothing but issues from the start. Fritz was an okay sales person, and the only complaint I really have against him was that he promised to orde had nothing but issues from the start. Fritz was an okay sales person, and the only complaint I really have against him was that he promised to order us some touch up paint to fix a few minor scratches on the car and never did it. Now onto the problems with this dealership/service department: There seems to be a complete lack of communication between sales and service here. We were told by Fritz when we purchased that our first two oil changes were on the house. Upon showing up for the first service appointment, the receptionist in service had no idea what we were talking about and we had to haggle to get the oil change for free. When we purchased the car, the tire pressure senor indicator was on, and Fritz indicated that one or some of the tire pressure senors needed to be replaced. This was supposedly done before we picked up the car, however on our first long distance trip (about 3 hours from home) one of the tire pressure senors gave out, leaving us stranded in the middle of January weather. The dealership claimed ignorance about this issue and we had to get someone from Nissan customer service involved to get them to help us. We also had transmission issues with the car so much so that driving the car between 25-40 MPH made the entire car vibrate and shake. Finally after repeated visits to service complaining about this problem, they agreed to replace it under warranty. However, when I arrived to drop the car off to have it serviced, they didn't have a loaner car waiting for me to take even though I had confirmed I would need a loaner when the appointment was setup. The service manager actually said something to the effect of "I can't just give you a loaner if it's not in the system, because then my next customer won't have one to take." It's not my problem or fault that your service people didn't put me down for a loaner. After these experiences with the service department here, I stopped giving them my business. I have already traded in the 08 Altima I purchased here for a 2013 Maxima from a much better Nissan dealership. I would never recommend Kelly Nissan to anyone, in fact I have told at least a dozen people to steer clear of the place. Awful experience. More

Nissans are not bad cars, in fact we just got another one, after getting rid of the junk we purchased from Kelly a year and a half ago. I cannot recount the number of problems we have had with the compan one, after getting rid of the junk we purchased from Kelly a year and a half ago. I cannot recount the number of problems we have had with the company, service, and the car we purchased itself. Fortunately for Nissan we didn't blame the brand, but we definitely blame the dealership. The problems began right after we purchased our car. We bought a "certified" used car that was leased with low miles. Supposedly the car was checked over thoroughly before we could pick it up and take it home. Ok, fine. But then, please explain how we were left stranded in the middle of nowhere in the middle of winter because they failed to notice the TPS was causing a leak in the tire? We even had to pay out of pocket to have it fixed where we were. I was livid and spoke to the main "Kelly" office after (by this point we also failed to receive touch-up paint we had been promised, and the car was vibrating horribly when being driven, and had been given a hard time trying to get one of the three free oil changes we were promised when we bought the car. And the girl at the desk was plenty rude about it as well, asking who our sales rep was because they needed to figure out why he would say that, because its not something they offer. Perhaps the service department and sales should try talking once in a while. Sales had gone fine, I think the salesperson we had was a decent guy, though he still owes us some paint. Also, after having another problem "fixed" our window somehow lost the ability to be "automatic". At this point we took it to another dealer to fix it. At the other dealer we were told there was a problem with the shocks, that needed to be replaced. At this point we had it with our "certified" used car, and it is now out of our hands. When we got another Nissan from another dealership we were astounded by how thorough they were. Our salesperson went over the car bit by bit, and was really confused why we hadn't gotten the same treatment at Kelly, since apparently this is a requirement of Nissan itself. I have so many more things I could write about but I won't waste your time. The bottom line is: this place is awful. I hope Fritz takes his sales skills somewhere else. Everyone else should stay at Kelly, at least then I know they are concentrated at one awful location. More

Spoke to Roy about week prior to doing work. He stated what was included in price for maintenance service. On the day of service swore one service was not included with price. So 30,000 mi service was don what was included in price for maintenance service. On the day of service swore one service was not included with price. So 30,000 mi service was done And included tire rotation. The two right tires were leaking air slowly every two weeks had to refill, after the rotation same two tires need air..Which means the rotation was never done..who knows what else they charged me for and didn't do. More

It was a horrible experience for me at the Kelly Nissan Lynnfield dealership on Friday 9/21/2012. I had an appointment at 7:30 AM for my auto service and also doing one service recall. I was the 3 car in t Lynnfield dealership on Friday 9/21/2012. I had an appointment at 7:30 AM for my auto service and also doing one service recall. I was the 3 car in the line before the shutters were pulled up 7:30 AM. A lady checked me in with the miles and then I was asked to go an check in at the desk where they assign to the service advisor. I waited for more than 20 minutes without being called for the service advisor. While I was seated I saw other customer (at least 6-7) checking in with the service advisor who were after me. When I inquired with the lady at the desk she told me that there are still 3 more people in front of me. I left the service without even getting my car serviced. They dealership didn't even contact me to check what was the problem. They called to apologize only when I raised a complaint with Nissan consumer. I would never go back to this dealership for any kind of service after such a treatment. More