Kelly Nissan of Lynnfield - Service Center

Excellent service Service is great - no appointment - I drove in, had oil changed, new sticker, and a few minor adjustments - all done and I was out in less than 45 min Service is great - no appointment - I drove in, had oil changed, new sticker, and a few minor adjustments - all done and I was out in less than 45 min! Waiting room is clean and pleasant - very organized process. Thanks! More

Genuinely friendly & real Customer Service Before I bought my car at Kelly I never went to a dealership to get my car serviced because I felt I couldn't trust them. Not true at Kelly. They have Before I bought my car at Kelly I never went to a dealership to get my car serviced because I felt I couldn't trust them. Not true at Kelly. They have great service guys. Ask for Jack - he'll treat you right. More

Quick & Freindly Service I went to the dealership on the way to work as my tire light was indicating a low tire pressure. I drove in to the service station area with no waitin I went to the dealership on the way to work as my tire light was indicating a low tire pressure. I drove in to the service station area with no waiting, they took my car and sent me to the waiting area. Yo my suprise the waiting area was full and I expected i would be there forever. The service rep took my to the desk to discuss my car, they informed me of ab recall that they would like to correct. My thouggts were that I would be there linger, but told them to make the corrections. 30 minutes went by and I was suprised my car was done and ready to go, no bill , no fuss, and I must say everyobe was pleasant! Waiting area was comfortabe and clean. I have only used the dwakership to service my car and have never been incoonvenienced or have had a bad experiebce. More

Recall I have had a very good time and the service was very fast .Thank you so much guys.Great service.Good job.See you next time. I have had a very good time and the service was very fast .Thank you so much guys.Great service.Good job.See you next time. More

Quick, easy, and affordable Went in there for an oil change and a new battery. Ben and Tj helped me and they were both fantastic. They got me out within the hour and gave me a gr Went in there for an oil change and a new battery. Ben and Tj helped me and they were both fantastic. They got me out within the hour and gave me a great price. More

Service visit Fabulous service last week with Roy. He's always a pleasure to work with, courteous and efficient. I came in for my inspection sticker and a master sw Fabulous service last week with Roy. He's always a pleasure to work with, courteous and efficient. I came in for my inspection sticker and a master switch for my window. The part needed to be ordered but the inspection had me in and out within 20 minutes, in time to make my 9 AM appointment. More

An Awesome Dealership We bought a new Frontier truck from this dealership and it was the best experience I ever had buying a vehicle due to my sales person Glen Davis. A tr We bought a new Frontier truck from this dealership and it was the best experience I ever had buying a vehicle due to my sales person Glen Davis. A true down to earth guy that understands the meaning of being honest and trustworthy. You are an awesome person Glen! I recently had my first oil change and service went very smoothly. I will keep this dealership in mind for a future purchase or lease. Thank you. More

Be careful with these guys I brought specific concerns to Service Writer: Chris Kielbasa regarding a humming noise coming from the rear of my 2008 Altima. I had self diagnosed I brought specific concerns to Service Writer: Chris Kielbasa regarding a humming noise coming from the rear of my 2008 Altima. I had self diagnosed the issue based on internet research as: rear bearing or hub issues. I dropped my car off early. I was called back fairly quickly by Chris who said, it was actually not the back wheels, rather a front hub issue. This Hub would need to be replaced. $220 part, $265 labor. Because he's a nice guy, and I also agreed to change all 4 brake pads, he took 10% off. Here is where the problems start. To be fair, this was my first bad experience with this particular dealership. This was also the first time I worked with Chris. I was told my car would be ready to be picked up by mid afternoon. I called around that time for an update and he said it was almost done and would go check. He said he'd call me back in 2 minutes. After an half hour of no call, I took; almost done at its word and was dropped off. Once there, Chris told me he had other people come into his office, that's why he didn't call back. The car would need another hour. Great. 1 1/2 later, I get my keys. Chris told me a subtle noise was still coming from the back, but this was likely based on low tire tread. (He offered to quote me for tires) Everything else checked out fine. Guess what: The noise was the exact same! SO maybe it was the tires all along. $500 later for 4 new tires, the noise is still there. I called Chris back (no one from Nissan reached out to check on the work) and I asked him specifically what work was done. I was kind on the phone. His response was, it's on the slip I gave you. We replaced the front wheel hub. When I said, the noise hadn't changed, his response was; well it could be a lot of things. Chris... If you're reading this... That is why I brought my Nissan to a Nissan dealership in the first place with a specific concern. I expected a full, inspection of the rear of my car. Perhaps a test drive pre and post. I received a post service survey and expressed these same concerns. No call back from the dealership. Instead, I received a second email saying; Thank you for choosing KELLY NISSAN OF LYNNFIELD, INC. Your recent survey feedback indicates we may not have met all your expectations during your recent visit to our dealership. This type of feedback is important to us as it provides an opportunity for us to improve the customer experience. Your Service team at KELLY NISSAN OF LYNNFIELD, INC wants to ensure that we have addressed any concerns you have raised. Please indicate if we have appropriately addressed your concern. What??? Please indicate if we have appropriately addressed your concerns? You did nothing. Final words: I am extremely disappointed with the service I received and the way I was treated as a frequent customer. I will not be bringing my Pathfinder or Nissan back to this location. More

Most HORRIFIC Service EVER!!!! I loved my Altima and so sad that I will no longer own a Nissan car again. This service i have have dealt with made me get rid of Nissan all togethe I loved my Altima and so sad that I will no longer own a Nissan car again. This service i have have dealt with made me get rid of Nissan all together. The service is have had was poor, appalling, horrific, unsatisfactory, as well as unprofessional, that includes services center, repairs, and managers. . My car was in the shop every week for five weeks and still my car is not working, and was given back to me in worse condition than it was given to them 3 weeks ago. Not only did it not get fixed but I had to pay money for them to look at it again. So after $3000 later in fixing my car is not sitting in my driveway and can not be driven. I have brought my car there each week first it was the battery, then its was wires, then they replaced the head gasket but then my oil went from full to empty in 7 days due to some work done to the head gasket that they fixed but refused to admit they messed it up and charged be $106 to look at it. The service man called me and said they "half look at it as much as they could before they had to charge me.", how unprofessional is that. Well needless to say my car now needs an engine they say and has a huge cloud of white smoke coming out my tail pipe. It drives worse than it did when I gave it to them after they replace the head gasket. They are not backing up their work they did, nor did they fix my car. This has been the most horrendous service I have ever had. I will never recommend this dealership to anyone. So needless to say I'm an frustrated and beyond mad they you are not backing up your services that they charged me more money each time I bring it to them when it should be guaranteed. According to NISSAN they BACK UP THEIR SERVICES.... Apparently they do not because its still broken. I understand I may be a female but I an not rich nor gullible.. I think they need to check their employees as we well as managers, because they keep this unprofessional service up they will be out of business. After speaking to a manager about this situation he was not helpful at all and said he would look into it and call me back. But guess what he never called back he had his service worker call back with no resolution for the problem. oh and they charge me more money for an issue that still is not fixed. What a nightmare !!!!!!!!!!!!!! More

Terrible! Do you want to avoid a nightmare, then go elsewhere! The employees at Kelly Nissan and at their Collision Center will lie right to your face without b Do you want to avoid a nightmare, then go elsewhere! The employees at Kelly Nissan and at their Collision Center will lie right to your face without blinking and treat you like your the biggest most gullible dummy ever. The scary part is that the employees that I dealt with here appear to actually believe their own lies, as their so used to doing this day in and day out, its like second nature for these people. If you want peace of mind stay away from Kelly's Dealership. More