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Kelly Nissan of Lynnfield - Service Center

Lynnfield, MA

4.4
396 Reviews

396 Reviews of Kelly Nissan of Lynnfield - Service Center

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September 29, 2015

Great Service! I am never disappointed with the quality and professionalism of the entire team at Kelly Nissan. I have purchased or leased from them for 6 cars, and More

by TODD.SMITH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Yaritza Lopez
September 28, 2015

Took care of my needs Fast and friendly and returned my car on time as promised. I've owned Nissan for decades and been going to Lynnfield for service needs...Great Service More

by CINDYDES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Silva, Yaritza Lopez
September 24, 2015

Fast and friendly service ! Great staff! Well organized and speedy! Had an oil change and tire rotation and they were speedy and thorough! Thanks and will be back for sure! More

by Rita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan DiStefano, Erin Murphy, Lisa Cocorochio, Brian Heney, Yaritza Lopez
September 24, 2015

Shaking when applied breaks... smell of coolant. Jack was a great help! Had a rental car ready for me, and kept me updated on the status of my car! Been coming to this dealership for years. More

by JENNAITALIA4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriano Carlo, Jack Tutty
September 23, 2015

routine oil change and vehicle check up Arrived without an appointment and had everything done in under an hour. Staff was courteous and answered my questions. I have no problem recommending More

by JBLAKE1243
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
did not get names
September 23, 2015

service excellent customer service - continue to have my cars serviced by kelly as they are always prompt and provide excellent service - a quality organizati More

by DSASSAFRAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Susan DiStefano
September 23, 2015

Service I just had my 1st oil change done and the overall experience was Great! Adriano even came by to say Hi and check to see if I was all set. Jenn was ver More

by STGARCIA0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriano Carlo, Jenn Bautista
September 23, 2015

Great to Bad Went in for an oil change and to have my brakes checked. The gentleman at the Express Line was great to deal with. They did their over all inspection More

by KRAIGBLOOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tech that met me when I drove my Pathfinder in
Sep 23, 2015 -

Kelly Nissan of Lynnfield responded

Hello Kraig, I am sorry that you had trouble with your tire. Under no circumstance would we alter the tire in any way. Admittedly, it was our error in charging and performing the tire rotation for you ahead of time. You are absolutely correct when you say that you did not ask for the tire rotation. We accidentally rotated the tires and when we realized it, we did remove it from the bill. It was an honest mistake, but one we tried to correct by not charging you. The technician who performed the service had no idea that you did not want the tire rotation performed. We respect everyone and would never alter any vehicle in any way. We would be happy to look at your vehicle at any time. -Ryan Ferguson

September 23, 2015

Quick and Easy Arrived after 730 with no appointment, taken immediately for an oil change, broken radio and a recall. Out in less than an hour. All taken care of w More

by LCAPUZZO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Laboy
September 23, 2015

Great Customer Service Although the wait was quite long, the service was excellent. They're always friendly over at Kelly; the coffee and donuts are an added bonus! More

by KDORMEUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Tutty
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