Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Kelly Nissan of Lynnfield - Service Center
Lynnfield, MA
396 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
396 Reviews of Kelly Nissan of Lynnfield - Service Center
Sort by
December 16, 2015
Well attended to by Odalie Good estimate on completion time and was called to be notified at completion. I was also shuttled out when I made the drop off the vehicle Good estimate on completion time and was called to be notified at completion. I was also shuttled out when I made the drop off the vehicle More
by SEGUNKADIRI
Verified CustomerEmployees Worked With
Odalie
December 15, 2015
Disorganized In June of this year I bought a Nissan Leaf at this dealership. Last week I brought it in for my first scheduled maintenance. About two weeks before In June of this year I bought a Nissan Leaf at this dealership. Last week I brought it in for my first scheduled maintenance. About two weeks before my appointment, I got a recall notice about my car's braking system, so I called Nissan, told them I had an appointment coming-up on Saturday the 12th, told them about the recall notice and asked them if I could have the recall done at the same time as my scheduled maintenance. At first they said, "No" The Leaf techs weren't in on Saturday. Then they asked me to hold for a minute. After a few minutes they came back on the line and told me that I would be able to have my recall notice done during my appointment. They said that a Leaf technician didn't need to be there to perform the recall. So I brought my car in Saturday before my 1 p.m. appointment, and told them I would be back at 3 p.m. to pick-up the car. They said, "Perfect." At 3 p.m. they called me and said that they wouldn't be able to perform the recall upgrade because they needed a Leaf tech, and they didn't work on Saturday. They asked me if they could keep the car over the weekend, which I agreed to do. I had to pick the car up Monday morning and take 2.5 hours of vacation time from my job. I have three problems with this: 1) I called them two weeks in advance to specifically ask the question about whether the recall could be cone on Saturday, and they ended-up saying, "Yes." 2) My service advisor didn't tell me when I dropped the car off that the recall notice couldn't be performed. 3) They didn't call me until I was ready to pick-up my car to tell me that the recall notice couldn't be done that day. They are just disorganized, especially when it comes to servicing electric cars, I think. More
by GLEN.AHEARN
Employees Worked With
Jack Tutty
December 15, 2015
oil change was quick I always come to Kelly Nissan for work on my Nissan cars they are dependable and you can trust the work that the mechanics do. they are professional I always come to Kelly Nissan for work on my Nissan cars they are dependable and you can trust the work that the mechanics do. they are professional . More
by GTCROSSMAN
Employees Worked With
Jack Tutty, susan DiSteano are always pleasant and helpful, Jack Tutty, Susan DiStefano
December 14, 2015
excellent service I always,alway have excellent service with jack Tutty at kelly nissan in lynnfield.He always takes very good care of me. He gives great customer ser I always,alway have excellent service with jack Tutty at kelly nissan in lynnfield.He always takes very good care of me. He gives great customer service. As well as Chuck Funk and Susan Distefano i could not ask for a better service from all of them. More
by NINAMARIAMCCARTHY
Employees Worked With
Jack Tutty, Chuck Funk
December 14, 2015
service Jack Tutty is a great service advisor. He communicates, keeps you informed, listens to us. We have all the confidence in Jack. He gets it done as a Jack Tutty is a great service advisor. He communicates, keeps you informed, listens to us. We have all the confidence in Jack. He gets it done as a professional should do. Susan at the front desk is also to be complimented..Great ambassador for Kelly. More
by EWBARON
Employees Worked With
Jack Tutty, Susan DiStefano
December 14, 2015
Service Came in for oil change. On my second lease w/Kelly Nissan of Lynnfield and prior owned from Kelly Nissan of Lynnfield. Feel very comfortable w/the s Came in for oil change. On my second lease w/Kelly Nissan of Lynnfield and prior owned from Kelly Nissan of Lynnfield. Feel very comfortable w/the service department, hence my return business. More
by MARCIAEFELDMAN
Employees Worked With
December 14, 2015
Efficient friendly superior service Although I only brought in my Altima for an oil change tire rotation, I cannot express the quality of service I received from the porters who greeted Although I only brought in my Altima for an oil change tire rotation, I cannot express the quality of service I received from the porters who greeted me when I pulled in to the service advisor to the receptionist. I cannot express how pleased I am in just a few words. You have an AWESOME crew and you should be very pleased with your entire staff . More
by JPZ2469
Employees Worked With
December 12, 2015
Great Service I am very impressed and satisfied with the communication and professionalism of Jack and the Kelly team! Jack called me to let me know the process ev I am very impressed and satisfied with the communication and professionalism of Jack and the Kelly team! Jack called me to let me know the process every step and Alex in service explained everything to me as was done to my car. Susan at the front was very accommodating as well. More
by CHRISTINA717
Employees Worked With
Jack Tutty, Susan DiStefano
December 11, 2015
Basic maintenance A truly honest and up front dealership with great customer service. Never did they waiver from the original quote of my service nor was there any atte A truly honest and up front dealership with great customer service. Never did they waiver from the original quote of my service nor was there any attempt to over sell their service or goods. I'm very happy to say that I'd recommend them to someone who is either buying or maintaining their vehicle. More
by Jds88
December 10, 2015
service Great service. Clean, friendly waiting area. My car was ready within the timeframe quoted w/ a fair price. All the staff were knowledgeable and we Great service. Clean, friendly waiting area. My car was ready within the timeframe quoted w/ a fair price. All the staff were knowledgeable and we able to answer any questions I had. More
by MCONNELLY1952
Employees Worked With
