Kelly Nissan of Lynnfield - Service Center

Times are misleading I was told that my service would take "about an hour". The service tech I worked with knew that I would be waiting. What was supposed to be "about an I was told that my service would take "about an hour". The service tech I worked with knew that I would be waiting. What was supposed to be "about an hour" turned into 2 hours!! It takes me about 20 minutes to get to the dealership and after waiting 2 hours I lost almost 3 hours of my day. Had I know it would take that long I would have made other arrangenments! Very disappointing it will not return for service. I will go elsewhere More

8 inch crack in my windshield that they refused to fix It is safe to say I will never be stepping foot into another Kelly dealership again. I had brought my car in for an oil change and 40 minutes later co It is safe to say I will never be stepping foot into another Kelly dealership again. I had brought my car in for an oil change and 40 minutes later come out to find an 8 inch crack across my windshield. The manager of the service department proceeded to tell me that it was not their fault and they did not cause this. When asked to speak with another manager he provided me an 800 number to call. This obviously did not suffice for me so I called and asked to speak with the general manager at the location. After the gm chatted with the service manager and employee who serviced the car he had decided to let me know that upon check in they DID notice two small chips in my windshield but conveniently that was not marked on the check in sheet! I was offered a "discount" on a new windshield which I declined. I purchased my car brand new from this location and have had it serviced there since. Pretty sad they are willing to lose a customer over windshield damage that according to the GM "may or may not have happened" in their possession. More

Disappointed Several things had to be fixed on the my car but I had to bring my car back twice to fix everything and still everything wasn't fixed, very disappoin Several things had to be fixed on the my car but I had to bring my car back twice to fix everything and still everything wasn't fixed, very disappointed. More

lack of knowledge on nissan side= lost time on my side After my radio/backup camera/navigation was replaced, I was told that the gps is looking for the signal and it would start working within half an hour After my radio/backup camera/navigation was replaced, I was told that the gps is looking for the signal and it would start working within half an hour. Nobody mentioned that the sd memory card had to be replaced at additional expense; unit replacement was covered by the dealer I had purchased the vehicle from. I waited two weeks, nothing happened. Navigation kept searching for the signal. When I showed up again to fix the issue( and waited two hours for the technician to figure out what's wrong), I was told that the original sd card is not compatible with the new navigation unit and I have to replace it at my cost. I would think that the trained & certified Nissan technician knows what he is doing.......... More