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Kelly Nissan of Lynnfield - Service Center

Lynnfield, MA

4.4
396 Reviews

396 Reviews of Kelly Nissan of Lynnfield - Service Center

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May 02, 2016

Service Great work and service as usual! This was a simple oil change but I love the ease with which I can go just stop in and wait for the work to get done. More

by TESSIEMOWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2016 -

Kelly Nissan of Lynnfield responded

We're all about making it easy for our customers Tessie. Thank you for letting us know how your recent oil change visit went and we hope you'll continue to make Kelly Nissan of Lynnfield your go-to dealership for all of your vehicle needs!

May 01, 2016

Service on Pathfinder We were treated very well by Tina Lever. She was friendly and helpful. She answered all out questions. She kept us well informed while I vehicle was s More

by LZITOLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Lever
May 03, 2016 -

Kelly Nissan of Lynnfield responded

We appreciate the kind review LZITOLI, thank you for sharing. Tina is great with our customers. She goes above and beyond to ensure they are completely satisfied with all their needs, and we're glad to hear she did the same for you as well. Please visit us again if there is anything else we can do for you LZITOLI. Have a great day.

April 30, 2016

Roof leaking I have been at the service department for a few times in the last couple of months. Jack was again my service representative he is always nice and pro More

by n.aguillon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex (mechanic ), Jack Tutty
May 03, 2016 -

Kelly Nissan of Lynnfield responded

Thanks for sharing your experience with Jack, Alex, and our team at Kelly Nissan of Lynnfield n.aguillon. We are sorry to hear that your roof had a leaking issue, but we're glad to know that our team was able to fix it quickly for you. Please let us know if any other issues come up, and we thank you for taking the time to review our team.

April 30, 2016

excellent Benjamin is always there in service to help me and assist me. He is excellent as a service person. You should have more like Ben. More

by BILLYANDJOANN75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2016 -

Kelly Nissan of Lynnfield responded

Thank you BILLYANDJOANN75, we appreciate your review. Ben is a wonderful representative of ours at Kelly Nissan of Lynnfield, and we assure you that our entire team shares the same qualities and skills as Ben! Please let us know if there is anything else we can do for you.

April 29, 2016

PATHFINDER WOULD NOT START SOMETHING ELECTRICAL OR REMOTE START RELATED,TOOK ABOUT FIVE DAYS TO GET THE PROBLEM FIGURED OUT BUT I WAS GIVEN A COURTESY CAR. THE PROBLEM WAS SOLV More

by CPERULLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Sletterink
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2016 -

Kelly Nissan of Lynnfield responded

Thank you for sharing CPERULLO, we're so sorry to hear about the electrical problem/remote start issue. It's wonderful to hear that our team was able to get you a Kelly Courtesy vehicle, and we are glad to hear the issues have been corrected. If anything else comes up, please know that our team at Kelly Nissan of Lynnfield is here for you.

April 29, 2016

brakejob As always I was treated with friendly service from the people in the garage the recptionists and the service reps and the work no matter how simple or More

by SMF4@verizon.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Sletterink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenn Bautista, Neidson Dos Santos
May 03, 2016 -

Kelly Nissan of Lynnfield responded

Thank you for sharing SMF4, that is wonderful to hear. It's important to us to hear how our entire staff is doing, and it makes us happy to know that your needs are being met or exceeded by our staff at Kelly Nissan of Lynnfield. We look forward to helping you again in the future SMF4. Take care!

April 27, 2016

Oil change and tires rotated The service at this facility is nothing short of outstanding. The staff is always friendly and very helpful. The wait time is very reasonable. I am al More

by M.C.DIGNAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriano Carlo
May 03, 2016 -

Kelly Nissan of Lynnfield responded

Thanks for sharing M.C. DIGNAN. We appreciate the feedback as far as wait time goes, as that is something we're consistently trying to improve upon for our customers at our dealership. We'll always be transparent with you, and give you the best service around. We hope you'll visit us again in the future, and if there is anything else we can assist you with, please let us know.

April 25, 2016

Positive experience Car was ready when they said it would be, employees were professional and personable, facility was spotless and I didn't feel I was taken advantage of More

by Marine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenn Bautista, Tina Lever
Apr 26, 2016 -

Kelly Nissan of Lynnfield responded

That's absolutely wonderful to hear Marine, thank you for letting us know how your visit went with our service team recently. We always try our best to be as timely and accurate with our customer's service needs as possible, and you're right - we never would take advantage of our customers with unnecessary work quotes. That's just not the way we do business at Kelly Nissan of Lynnfield. We look forward to seeing you again, and we hope you'll let us know if there's anything else we can do for you.

April 19, 2016

inspection sticker I went in to the dealership for an inspection sticker. My experience was positive. They provided extremely efficient process and great customer servic More

by arioux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Tutty
Apr 21, 2016 -

Kelly Nissan of Lynnfield responded

Thank you arioux for allowing us to take care of your inspection sticker for you. We're happy to help however we can! We very much appreciate your recommendation to others, that's very kind of you. If you need any other assistance, please don't hesitate to reach out to us. Have a great day arioux!

April 17, 2016

Good quick efficent Good from making appointment to paying...quick and efficient in checking what needs to be done and what does not so you get a safe ride More

by EKELL78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Tutty
Apr 21, 2016 -

Kelly Nissan of Lynnfield responded

The safety of our customers is always our number one priority EKELL78. We appreciate hearing that your experience at Kelly Nissan of Lynnfield was so efficient, and we hope you'll give us the opportunity to work with you again in the future. Take care EKELL78!

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