Kelly Mitsubishi
Emmaus, PA
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The experience began with Troy being upfront and easygoing. There was no pressure from him in the least. I had given him my budget to work with and he worked within that area only; he didn't try and easygoing. There was no pressure from him in the least. I had given him my budget to work with and he worked within that area only; he didn't try and push the sale of a more expensive vehicle. As a matter of fact it was never mentioned. He was thorough in the description of the chosen vehicle and it's features. Troy is by far the best salesman that I have had the pleasure of working with. Sandy put the icing on the cake with the help she provided regarding my financing. I was expecting to hear some not so good news from her when we went into the office. I was blown out of the water. She made me smile and breathe a sigh of relief when I was given the numbers. How often does that happen when someone's buying a car? Overall, I'd say that my buying a used car was better than buying new cars in the past. More
When dealing with kelly mitsubishi i had a great time. I was in nearly 7 or 8 times trying to find a new car. Most all of the employees knew who i was by then. I met Troy Held there, and he has been nothi was in nearly 7 or 8 times trying to find a new car. Most all of the employees knew who i was by then. I met Troy Held there, and he has been nothing but a great help. Every time a new car would come in that he thought i would like, he would call me. So, finally, when i did find one i really liked it was a great deal and easy to get. Troy helped me a lot with the frustrating task of getting a new car and I really appreciate it. I strongly recommend Kelly to everyone. More
i was in the market for a new car. specifically the lancer ralliart. after looking the parking lot Bryan came up to me be very friendly i told him what i was looking for. we took one for a test drive. lancer ralliart. after looking the parking lot Bryan came up to me be very friendly i told him what i was looking for. we took one for a test drive. after which we started talking about what they could offer me. the tried to get what i wanted. we made the deal. which then they handed me off to Sandy who was very nice doing everything she could to get me the lone. at the price i was looking for. after everything was done i drove away in my new car. which im very happy about. More
I have been going to Kelly Automotive Group for the past 2 years and am totally satisfied with the workmanship and personable people encountered there. When my previous auto experienced severe electricle p 2 years and am totally satisfied with the workmanship and personable people encountered there. When my previous auto experienced severe electricle problems and needed to be replaced, Jerry introduced me to Norris, who found me the perfect used vehicle. He also gave me a very excellent deal on the van I chose. I was able to drive it home the very same day. Not only that, but Norris picked up the extra back seat from my old car, the next day. They even make house calls to help their customers. Jerry has coordinated the servicing of my vehicles and always helps to make a stressful situation - less stressful. Also, there is a wonderful shuttle service - that takes the customers home and picks them up. Both of these amazing individuals should be commended for the excellent and professional work that they do! I will only go to Kelly with my vehicles, and think that everyone should do so too! More
Oscar was very friendly and listened to what I wanted to see. (I came a with a list) I had checked out the Kelly web site. He answered all my questions. There was was no waiting around like I had experience see. (I came a with a list) I had checked out the Kelly web site. He answered all my questions. There was was no waiting around like I had experienced at other dealers. The car I chose met all my requirements with price ,mileage and year. Everyone seemed to work together. Very nice experience for buying a car. Thanks Oscar and Billy. More
I felt that the salesperson was very friendly and I felt that the salesperson was very friendly and knowlegable. i also was happy with the deal we were able to reach. He also wentout of his way to fi I felt that the salesperson was very friendly and knowlegable. i also was happy with the deal we were able to reach. He also wentout of his way to find the second key for the car we purchased. He is presently trying to find out if the remote was handed in for our vehichle. He is also setting up an appointment for us to get the factory code so we can change our entry code. my wife and I apprieciate what he has done for us and what he is continuing to do for us after the sale. More
Very happy with the service I received at this dealership. The people there were all very friendly and helpful. The sales person I worked with was extremely helpful and good to deal with. If me or dealership. The people there were all very friendly and helpful. The sales person I worked with was extremely helpful and good to deal with. If me or my family are going to look for a car in the future we will be contacting Kelly Mitsubishi and or David Simoes about our next vehicle. More
I gave it a five because I left with the car the same day I went in. Also because Troy not only helped me with the car, but also to give me the best insurance I could get for my money. Another thing that kep I went in. Also because Troy not only helped me with the car, but also to give me the best insurance I could get for my money. Another thing that kept me at Kelly automotive is the fact that the workers are so friendly everyone will greet you and everyone always has a smile on. More
Dave and Sandy were very helpful when selecting my new car. I've dealt with Kelly Mitsubishi in the past, and they always provide professional and friendly service, and I can genuinely tell they value my car. I've dealt with Kelly Mitsubishi in the past, and they always provide professional and friendly service, and I can genuinely tell they value my business. I look forward to dealing with Kelly Mitsubishi in the future. More
Norris was extremely helpful and patient through the entire process. I couldn't have asked for a more efficient sales person. Even when I noticed a possible issue with the vehicle I was looking to pur entire process. I couldn't have asked for a more efficient sales person. Even when I noticed a possible issue with the vehicle I was looking to purchase he sent it immediately to service and had it looked at to reassure me. I did purchase the car and feel very confidant with my decision. This is my second used car purchase and my wife purchased a new car 2 years ago with them and we could not be happier with the service provided. From sales, to financing to service they are at the top of their game and we will return in the future. More