Kelly Jeep Chrysler - Service Center

First visit great for 50k overhaul on wrangler. Tires rotated. I noticed one tire psi21. Brought back the next day and told in service I would have to wait 2-3 hrs to have air put in tire bc they h Tires rotated. I noticed one tire psi21. Brought back the next day and told in service I would have to wait 2-3 hrs to have air put in tire bc they had to finish appointments first!! Found my service man from day before. He didn’t even have to move my car! Filled the tire and was on my way in 10 minutes Thank you Cleiton! I find the women at front desk unfriendly at times too. They were difficult to get a manager about lodging my complaint about tire. I can’t thank Cleiton enough for his courtesy and understanding at my frustration and anger at situation and willingness to help. Only other problem I’ve had with dealership is it took 2 weeks to get a new fender replacement. They had to “order it”. Don’t understand how a dealer wouldn’t have it in stock. Could have been more but never explained to me. More

Great job on car with tires. Would have been updated more but that’s ok. Would have been updated more but that’s ok. More

KELLY JEEP DOES NOT MAKE IT EASY. Absolutely the worst customer service from the service department and the receptionists. This is short condensed version its a lot worse than this. Absolutely the worst customer service from the service department and the receptionists. This is short condensed version its a lot worse than this. So my jeep has been in for service 2 times over the last 2 months. They have now had my jeep the second time for almost a month now. All I wanted was simple phone call with an update on what's going on with my jeep as I was told by Clayton when i dropped my jeep for service the first time. The service advisor was supposed to call they don't call for days. So I call and I have to leave messages then I don't get called back. I call again I'm hung up on. I call again i finally get thru and I'm told they don't know whats going on they will call and update in 2 days. Days go by again no call. Finally get jeep back first time it's not fixed right gotta bring it back. Idk it yet but its more broken than before i brought it in. So now I've gotta make another appointment and bring it back again in 2 weeks. During this time my jeep is having more issues than before I brought it in for service. 2nd time Wednesday june 1st drop it off Clayton tells me he will call me on Friday with update. Fri comes and goes, sat comes and goes so finally I call Monday and speak with Joe. Joe says he will call me back in 30 mins with update. 30 mins no call I call next day and get run around. I call leave messages no calls back I call back try to speak to management they connect me with the assistant manager Moses. I tell him the problem ive been having and wanted to pick up my jeep and he says he will take care of things and ill be getting updates even if he is the who updates me. Does that happen? No it does not. so I've got to call them again and play the phone game leaving msg no call back they just put me on hold then hang up or transfer me to recodings of advertisements that are 3 years old. This goes on for weeks. I open a jeep cares case and jeep cares can't even get in touch with them to get info. The reason is because Andrew the service manager only communicates with jeep cares thru emails. So still no updates cause we are waiting for Andrew to answer emails to get my vehicle fixed. Finally I tell jeep cares I want to take my jeep else where it had been 2 weeks no UPDATES from anyone at Kelly. Jeep cares said they will email letting them know that I want to pick my vehicle up and also that they would call and let them know. I also called I had no luck and was told that everyone was gone for the day. Then after jeep cares gets thru i believe I get a call from the service advisor who i was told by the lady at the front desk 10 mins before that he was gone for the day. So clayton gives me what he calls an update. He tells me they THINK there is an issues with an electrical connection wait to hear more and no update on any other issues. My jeep has multiple issues 1 possibly caused by them cause its related to the things they fixed already (its not fixed). Its been there a month and they have only looked into 1 of the issues none of the separate issues have been looked into well waiting to hear from jeep what to do about it. They say they are waiting for the OK from mopar/jeep to get the fix. They have the OK from jeep cares if Andrew would check his emails and respond. So I tell them I'll be taking my business else where beacause the customer service is horrible no one should have to go thru what I have dealt with at Kelly Jeep over the last 2 month and I still don't have answers. Now I'm picking my jeep up and I have to make an appointment to take it somewhere else have them fix it and start all this again because kelly jeep. This has been the absolute worst experience I've ever had. I'd advise everyone to avoid Kelly Jeep They Do Not Make It Easy. I do hope Brian kelly reads this so that something is done about this so others in the future do not have to go thru all that I've been dealing. with. Because the ones ive delt with will not fix things. More

Worst service experience of my life. Zero communication from the service department staff. Despite making an appointment, it’s been almost two weeks and my vehicle still has not even bee Zero communication from the service department staff. Despite making an appointment, it’s been almost two weeks and my vehicle still has not even been looked at. Had they been honest up front, I would have brought my vehicle elsewhere. If you’re going to offer a service to customers, you should be able to do it in a timely and efficient manner. More

Service department was very professional caring polite very quick and easy they were very nice polite very quick and easy they were very nice More

Brought my renegade in on a Monday to diagnose having no parking sensors. Called on Tuesday no return call, Wednesday same. Finally reached cleiton who rudely asked me why do I keep calling? Finally went to parking sensors. Called on Tuesday no return call, Wednesday same. Finally reached cleiton who rudely asked me why do I keep calling? Finally went to pick up the jeep only to find out that they have to order the sensor, it will take 3 or 4 days. they will call when it comes in. After 2 weeks I called, yes it was in. I made an appointment for a Saturday to have it installed, got there in the morning, was told it might be ready on Monday??? It is now Monday I left a message for Cleiton who was at lunch, was told he will call me back. It is now 3;00. By the way when we dropped it off on Saturday, I tried to tell Reise what a difficult time we are having, he said "whenever I have a bad time someplace I will go someplace else!!!!" Guess he told me. More

Everytime i stop in to kelly jeep they are always friendly and fast with my visit friendly and fast with my visit More

The Service department is excellent in general all the Staff at Kelly Jeep are beyond words Staff at Kelly Jeep are beyond words More

Overall ok experience with lease. Staff are very polite and helpful always. I’m annoyed though that at my last service they did not change my sticker (next service) or put air in a ti Staff are very polite and helpful always. I’m annoyed though that at my last service they did not change my sticker (next service) or put air in a tire that was low. Did they even change the oil or complete any of the service… don’t really know. I also texted them about this and got no response. 1 year left on my lease so I guess it doesn’t matter. Maybe I caught them on a bad day? I hope so… just thought I’d at least get a response. More

My family and I almost died after their 'repair' of my Jeep. Despite making an appointment at noon on Monday, I didn't receive my Jeep back until Thursday afternoon. During that time, I received no stat Jeep. Despite making an appointment at noon on Monday, I didn't receive my Jeep back until Thursday afternoon. During that time, I received no status calls and they lost my key. The evening I got my car back, after paying $750 for a battery replacement, all of the symptoms came back and worse. I almost got in a horrible wreck when my power steering disappeared. I am infuriated with the total lack of care or responsibility. More