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Kelly Jeep Chrysler - Service Center

Lynnfield, MA

3.7
322 Reviews

322 Reviews of Kelly Jeep Chrysler - Service Center

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September 16, 2023

Horrible service, 5 hour's scheduled oil change 2022 compass now no AC. disappointed junk! More

by mangan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reise Turransky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Furlong
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2023

They have excellent service nice staff and friendly they helped me a lot with everything I need thanks More

by nelysage79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Kelly Jeep Chrysler responded

Thank you so much, nelysage79! We are glad that you had such a pleasant service experience and that Reise took excellent care of you! Please let us know if there is anything else we can do for you!

September 05, 2023

One of the best customer service experiences I have ever had with Moses Johnson, their service advisor, great follow up, communication and professionalism. I would highly recommend Jelly Jeep Chrysler and More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses Johnson
Sep 21, 2023 -

Kelly Jeep Chrysler responded

Hey Frank! We just wanted to reach out and say thank you - we are happy to see that you had such an awesome service experience and that Moses really went the extra mile to make sure you were well taken care of! We really appreciate your recommendation!

August 26, 2023

This was a manufactured recall appt. The service received was up to par. Reise is an extraordinary young man! He is fast, effective, informative and service/customer centered. The vehicl More

by Theodora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reise Turransky
August 23, 2023

Professional service with attention to detail regarding how long it will take and being on schedule. Jeep was spotless when I got it back. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Furlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2023

Was charged $180 for a check engine light diagnostic but didn’t get one. Complained and was told that they have to pay their technician eve though I didn’t get a diagnostic of check engine light. Would not More

by Jose Bueno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David w
Aug 21, 2023 -

Kelly Jeep Chrysler responded

Mr. Bueno, Our technician spent quite a bit of time trying to figure out why you had so many concerns, such as check engine light on, 4wd light on, rough idling, decreased engine performance, and increased fuel consumption. It was only after he came to me to run a Carfax on it because there were many things not right, and he had a suspicion that it was in a severe accident that we found out the vehicle was deemed a total loss. There is no way for us to figure out what is wrong with this vehicle without spending many hours sorting it out. It is our policy not to work on vehicles that have been totaled. We strongly suggest you bring it back to whomever you recently bought it from and have them make it right. In short we did spend quite a bit of time diagnosing your vehicle, and we should be compensated for that. Our diagnosis is that it is a total loss vehicle and no longer covered under manufactures warranty. We wish you luck but do feel your review is unfair to us. Brian Kelly Jr.

August 17, 2023

Customer service they are great the only complain I have is that when you set your appointment date they should work on it the same day not two days later because I called More

by jpagan32662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton
August 08, 2023

My Jeep has only been serviced one time since I bought it new and it was serviced at Kelly. So I took it in for a state inspection sticker thinking how easy. After waiting 1hour and 30 minutes My new jeep di More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Un known
July 26, 2023

Professional team. They were fast addressing the issue, I will definitely be back for my maintenance service. Highly recommended More

by Luca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
July 22, 2023

always pleased with kelly’s service the staff is very helpful and lets me know how the service is going. i wait for my service to be taken care of at kelly’ too. More

by sandycelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Furlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Kelly Jeep Chrysler responded

Hi Sandy! We just wanted to reach out and say thank you for sharing your experience with us! We are so happy to see that both Reise and Zach were so helpful and made sure you were well taken care of! Please let us know if there is anything else we can do for you!

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