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322 Reviews of Kelly Jeep Chrysler - Service Center
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October 01, 2015
My first visit was not good. There was miscommunication with service Dept. I brought the car in for its first visit to have an oil change plus software recall. They did NOT do the There was miscommunication with service Dept. I brought the car in for its first visit to have an oil change plus software recall. They did NOT do the oil. I realized this As I signed out. I was out of time and could not wait to point this out. I cannot rate you because this was probably partly my fault for not making sure of what I needed. More
by Larryb
Verified CustomerEmployees Worked With
Not sure
October 01, 2015
RESPONSIBLE NOTHINGS PERFECT BUT I WENT IN TO GET SOME WORK DONE AND THEY WHERE ALL VERY PROMPT AND COURTEOUS. I HAD NO PROBLEMS WITH THE SERVICE REPS AND WORK WE NOTHINGS PERFECT BUT I WENT IN TO GET SOME WORK DONE AND THEY WHERE ALL VERY PROMPT AND COURTEOUS. I HAD NO PROBLEMS WITH THE SERVICE REPS AND WORK WELL DONE. More
by mvega5
Employees Worked With
Fred Sylvester
October 01, 2015
Fabulous Staff And Service Artis Purdie as Service Advisor went above & beyond in answering/expediting my service needs. Gus Doughman, my salesman for this vehicle, was also exc Artis Purdie as Service Advisor went above & beyond in answering/expediting my service needs. Gus Doughman, my salesman for this vehicle, was also excellent in his assistance/help re: my issue. I would highly recommend Kelly for purchasing a vehicle and servicing that vehicle. So very very pleased! More
by CAPIERCE
Employees Worked With
Artis Purdie, Gus Doughman
October 01, 2015
That was easy! My local garage told me my oil pan was leaking and I was so worried how everything would go as it was just a few months after purchasing my car but it My local garage told me my oil pan was leaking and I was so worried how everything would go as it was just a few months after purchasing my car but it was so easy, fixed in one day and for free. Artis was very friendly and I will request him again. Only con was that some other staff seemed to be having personal conversations in front of customers that made it seem like there was a lot of tension between staff--very awkward to be standing there. More
by mkell2
Employees Worked With
Artis Purdie
September 30, 2015
Excellent Service! Excellent and fast service. Very professional. Called me to let me know covered under warranty and had car ready 2 days earlier. As a female, it's ver Excellent and fast service. Very professional. Called me to let me know covered under warranty and had car ready 2 days earlier. As a female, it's very challenging not to "get taken". Artis was respectful and I appreciate that. More
by mefrn
Employees Worked With
Artis Purdie
September 30, 2015
Quick repair My car was brand new-only two weeks old. Rear door/hatch wouldn't open. 30 minutes later, latch was replaced and on my way. My car was brand new-only two weeks old. Rear door/hatch wouldn't open. 30 minutes later, latch was replaced and on my way. More
by LKEFALAS14
Employees Worked With
Bill Perkin, Dan Wendt
September 30, 2015
Just an oil change, but quick service Went in after work to get an oil change. They took my vehicle in quickly, but I waited about 45 minutes. Once they pulled my vehicle out of the serv Went in after work to get an oil change. They took my vehicle in quickly, but I waited about 45 minutes. Once they pulled my vehicle out of the service bay, they parked it right in front of where I would exit. Nice. HOWEVER. There were two vehicles parked in front of me that were not going anywhere for a while, and two more vehicles parked in the adjacent lane. So, I was blocked. I brought it to their attention before I left, but nobody came out to move any of those vehicles. I waited about 10 minutes, and then did a 65 point turn to exit. A little frustrating - I wish they were more attentive to the way other customers park when they come into the dealership. More
by kcaf0624
Employees Worked With
never dealt with any employees other than the tech who took my keys and the receptionist.
September 30, 2015
Quick and Friendly Service! I needed an oil change and my car had a recall. At check-in, Fred was great! He reviewed everything and explained how long the service should take. I I needed an oil change and my car had a recall. At check-in, Fred was great! He reviewed everything and explained how long the service should take. I was very pleased that it took even less time than expected! More
by JCL
Employees Worked With
Fred Sylvester
September 30, 2015
Jeep review 2015 I usually have outstanding experiences at this dealership, but I was disappointed at my last visit. I had booked my appt & a loaner car about 2 weeks I usually have outstanding experiences at this dealership, but I was disappointed at my last visit. I had booked my appt & a loaner car about 2 weeks in advance. My loaner car was not ready when I arrived & I had to wait about 20 minutes at least. When I asked how much longer, I was told they were busy, which I understand that, but I booked 2 weeks prior. It seemed They were trying to talk me out of the rental, but I had a doctor's appointment I needed to get to. Needless to say, I was disappointed. More
by RUBUS5
September 30, 2015
Fred in service was excellent. Fred was excellent with providing me with the information on the passenger window replacement as well as helping me provide information to my insuranc Fred was excellent with providing me with the information on the passenger window replacement as well as helping me provide information to my insurance company. More
by BOMALLEY3
Employees Worked With
Fred Sylvester
