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Kelly Jeep Chrysler - Service Center

Lynnfield, MA

3.7
322 Reviews

322 Reviews of Kelly Jeep Chrysler - Service Center

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December 29, 2023

Clean dealership, comfy waiting area, professional service staff, but slower service than it should be for an oil change More

by Skingsley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sorabella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reise Turransky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Furlong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Kelly Jeep Chrysler responded

Thank you, Skingsley, for taking the time to share your feedback with us. We're pleased to hear that you found our dealership clean, with a comfy waiting area, and professional service staff. Your satisfaction is important to us, and we appreciate your positive remarks. We apologize if the oil change service took longer than expected. We understand the value of your time, and we're committed to improving our service efficiency. Your feedback is valuable in helping us address areas for improvement. If there's anything specific you would like us to look into or if you have any further comments, please feel free to reach out!

December 14, 2023

My experience with Kelly's Jeep was exemplary. They are always there to assist me in my time of need. The people at Kelly have been fantastic to me starting with the sales manager. Andrew and my n More

by dontempesta
Workmanship
Recommend Dealer
Yes
Employees Worked With
Joe , was extremely helpful, and more than anything he was honest, I will always respond well to honesty.
Dec 22, 2023 -

Kelly Jeep Chrysler responded

Thank you so much for sharing your awesome experience with us! We're pleased to hear that our team has consistently provided fantastic service, starting from Andrew to your new friend Nancy. It means a lot to us knowing that the personalized treatment you receive makes you feel comfortable and encourages you to return for your vehicle needs. We appreciate your continued trust and loyalty, and we're honored to have served you and your sister. If there's anything more we can do for you or if you have further feedback, please don't hesitate to reach out. Wishing you a Merry Christmas and a joyful holiday season!

December 05, 2023

My car service was quicker than expected really thank these people for such a great service. It took 5 hours to complete the job since it was so extensive but Cleiton was very straight forward with what More

by jonathan Peña
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleiton Weimann
Dec 06, 2023 -

Kelly Jeep Chrysler responded

Hi Jonathan! We just wanted to reach out and say thank you for taking the time to share this with us! We're happy to hear that your car service was not only quicker than expected but also that Cleiton provided transparent communication about the extensive job. Efficiency and clear communication are key aspects of our service, and we're pleased to know that Cleiton ensured your repair time and expectations aligned seamlessly. We understand that visiting the dealer for service may not always be the most exciting task, but we're grateful for your trust in making us your choice for Jeep service. Please let us know if there is anything else we can do for you!

November 13, 2023

This is a place where I purchase my current vehicle and also the one before it that I drove for 21 years, Jeep Cherokee Laredo. Every time I visit this place (primarity for service but also for other warra More

by Theodora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Kelly Jeep Chrysler responded

Thank you so much, Theodora! We greatly appreciate your loyalty as a repeat customer, and it's truly rewarding to hear that both our service and management teams have consistently provided you with outstanding experiences. We're especially pleased to know that Reise and the entire staff went above and beyond to assist you, recognizing and addressing your mobility challenges. We strive to create a welcoming and helpful environment for all our customers, and your kind words reaffirm our commitment to customer satisfaction. If there's anything more we can do for you or if you have any specific feedback you'd like to share, please don't hesitate to reach out!

October 31, 2023

Clean, professional, quality people. Got me in early. Completed the oil and rotation plus a recall...even though I had an appointment in a month for the recall. Kelly Jeep is the best. More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Furlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Kelly Jeep Chrysler responded

Hi Jim! We appreciate your review and are delighted to hear about your positive experience with us. Our commitment to cleanliness, professionalism, and quality service is of the utmost importance to us, and we're pleased to know that you experienced this during your visit. We understand the value of your time and are happy to have accommodated you by completing the oil change, rotation, and recall work. Your satisfaction and safety are our priorities!

October 27, 2023

Use this place for more than 10 years Always was perfect on leasing, service, prices Would recommend to everyone More

by epelikhov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Furlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Kelly Jeep Chrysler responded

Thank you, epelikhov, for being a valued customer of ours for over a decade! We truly appreciate your loyalty and the trust you've placed in us over the years. It's great to hear that you've consistently had perfect experiences with us when it comes to leasing, service, and pricing. Your recommendation really means a lot to us, and we're here to assist you with any future needs you may have. If you ever have questions or require our services, please don't hesitate to reach out!

October 18, 2023

I didn't like your work I left my car for 8 days they still charged me 180 dollars they didn't do anything to my car my review and rating 0 More

by Edenilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't like your work I left my car for 8 days they still charged me 180 dollars they didn't do anything to my car my review and rating 0
October 13, 2023

Terrible service: brought vehicle in a 9:00 am for recall and state inspection sticker. I was told by Joe that it would take 3 hours, received call at 1:30 from him and was told about all the issues with m More

by jad2450
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Machado
October 12, 2023

Great service department. Reece communicated with me regularly with updates. They resolved a problem another dealer said did “not exist”. More

by p3t3rcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Kelly Jeep Chrysler responded

Hi p3t3rcb! Thank you for sharing your positive experience at Kelly Jeep! We're thrilled to hear that our service department provided you with great service and effective communication, particularly with Reece keeping you updated. Resolving an issue that another dealer dismissed showcases our commitment to thorough and attentive service.

September 30, 2023

Had a awesome experience in the service department when I brought my vehicle in for some maintenance ! More

by Head Huncho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Eckstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ragab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Furlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph
Oct 13, 2023 -

Kelly Jeep Chrysler responded

Thank you, Head Huncho! We're pleased to hear that you had an awesome experience at our service department during your recent visit for maintenance! Providing exceptional service is what we strive for, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience or assist you further, please don't hesitate to reach out!