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319 Reviews of Kelly Jeep Chrysler - Service Center
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October 07, 2015
Bill,Artis,Chris are the most accomodating people The whole staff is courteous, friendly, and efficient, they have a genuine interest is solving any problems I have. I have told my friends and several The whole staff is courteous, friendly, and efficient, they have a genuine interest is solving any problems I have. I have told my friends and several bought cars there. More
by fred
Verified CustomerEmployees Worked With
Bill,Artis,Chris( operator) are the most accomodating people., Bill Perkin, Artis Purdie, Mirel Halilovic, Fred Sylvester, Dan Wendt
Helpful October 06, 2015
NOT at all what I expected I had been working with the service manager Bill to resolve an issue with the plastic panel on the side of my driver's door. The part arrived and I w I had been working with the service manager Bill to resolve an issue with the plastic panel on the side of my driver's door. The part arrived and I went in on Saturday October 3rd to have the piece installed. Bill was not there so Artis helped me to get the car in. I wandered around a little bit and when I cam back into the service department, they said the car was done. It took them 10 minutes to replace it? I went out to my car to look at it and to my surprise, the piece was not all the way on the seat. I went back inside to to ask Artis if I could have the technician look at it and he said he was out on a service drive and would be back in a few minutes. When Dennis, the technician came out to my car, he looked at the piece and stated to me that one of the clips must have come loose when he was banging it into place. He stated that there were too many parts to take off to replace it properly, so he took a short-cut to get it on. I asked him why he took a short-cut and he just shrugged his shoulders at me and said that's what he was told to do. Now, I know I bought a used car and this seat issue was under warranty, but don't I deserve the respect of the great service team you boast about? I feel as though I was a nuisance to the service department and I did not deserve to have "short-cuts" taken on my car - that I paid good money for - I drove 65 miles from Plymouth to purchase this car, it was exactly what I was looking for, but I'll not come back to have my car serviced at this chrysler facility. More
by mbj
Employees Worked With
Dennis - technician, Artis Purdie
October 04, 2015
A little too long of a wait Waited a little too long for my keys to be made but dealership was decent enough to give me a rental. They go a long way to help you out Waited a little too long for my keys to be made but dealership was decent enough to give me a rental. They go a long way to help you out More
by MATTEO1112
Employees Worked With
Fred Sylvester
October 02, 2015
Dealership in general The dealership goes above and beyond everytime I im at the dealership either for simple oil change or simple service. But then when I go to always loo The dealership goes above and beyond everytime I im at the dealership either for simple oil change or simple service. But then when I go to always look and buy a new jeep they really make it easy no hassles. Thanks Joe Spinetto More
by Jospin0515
October 02, 2015
Went very well 2008 Grand Cherokee 77K required 2recalls, differentials serviced and new wiper blades took about 2.5 hours total cost was $432. The service went very 2008 Grand Cherokee 77K required 2recalls, differentials serviced and new wiper blades took about 2.5 hours total cost was $432. The service went very well and I was satisfied with the treatment I received while I was at the dealership. I will be returning in about 6K for the next service. More
by RMAHO301
Employees Worked With
Artis Purdie
October 02, 2015
Smooth experience Took my 2015 Cherokee in for its first check-up and to take care of a few recalls. They did everything in exactly the time estimated. First oil change Took my 2015 Cherokee in for its first check-up and to take care of a few recalls. They did everything in exactly the time estimated. First oil change is free at this dealership (that never hurts). They only recommended a tire rotation as additional work, which makes a ton of sense as winter is approaching and it is very affordable to begin with. As you’d expect, the waiting area comes with coffee and WiFi to kill time/get some work done. While I don't think anybody’s idea of fun is to take your car in for repairs, this is as good as you need it to be :-) More
by scritturamista
Employees Worked With
Artis Purdie
October 01, 2015
Worst Service Dept!! If I could give 0 stars to the service department at this dealer I would! After having my Wrangler for 2 days to fix a broken door lock I picked up m If I could give 0 stars to the service department at this dealer I would! After having my Wrangler for 2 days to fix a broken door lock I picked up my vehicle to just have the lock cylinder fly out on the highway! Silly me gave them a second shot to now completely replace the door lock cylinder. After having my car for several hours I returned to pick up my car and THEY HAD LOST THE KEYS!!!! The manager approached me and after I explained to him what was going on he simply walked away and I never saw him again. They finally returned my car the following day and gave me only one copy of the key. As if two copies would break the bank!! I will never return to this dealership and I would never recommend anyone to go here. They are by far the worst!!! More
by TLL
Employees Worked With
Bill Perkin, Artis Purdie
October 01, 2015
My first visit was not good. There was miscommunication with service Dept. I brought the car in for its first visit to have an oil change plus software recall. They did NOT do the There was miscommunication with service Dept. I brought the car in for its first visit to have an oil change plus software recall. They did NOT do the oil. I realized this As I signed out. I was out of time and could not wait to point this out. I cannot rate you because this was probably partly my fault for not making sure of what I needed. More
by Larryb
Employees Worked With
Not sure
October 01, 2015
RESPONSIBLE NOTHINGS PERFECT BUT I WENT IN TO GET SOME WORK DONE AND THEY WHERE ALL VERY PROMPT AND COURTEOUS. I HAD NO PROBLEMS WITH THE SERVICE REPS AND WORK WE NOTHINGS PERFECT BUT I WENT IN TO GET SOME WORK DONE AND THEY WHERE ALL VERY PROMPT AND COURTEOUS. I HAD NO PROBLEMS WITH THE SERVICE REPS AND WORK WELL DONE. More
by mvega5
Employees Worked With
Fred Sylvester
October 01, 2015
Fabulous Staff And Service Artis Purdie as Service Advisor went above & beyond in answering/expediting my service needs. Gus Doughman, my salesman for this vehicle, was also exc Artis Purdie as Service Advisor went above & beyond in answering/expediting my service needs. Gus Doughman, my salesman for this vehicle, was also excellent in his assistance/help re: my issue. I would highly recommend Kelly for purchasing a vehicle and servicing that vehicle. So very very pleased! More
by CAPIERCE
Employees Worked With
Artis Purdie, Gus Doughman
