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319 Reviews of Kelly Jeep Chrysler - Service Center
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October 22, 2015
first oil change filter n leased vehicleo Staff was courteous, and efficient. Having been a long time customer with two previous Chrysler products over the years using Kelly at Lynnfield not Staff was courteous, and efficient. Having been a long time customer with two previous Chrysler products over the years using Kelly at Lynnfield nothing has changed except the personnel but it has kept it's original committment of satisfaction More
by JIMSAR788
Verified CustomerEmployees Worked With
The young lady on Oct 16th at the checkout out desk was great and had a personality. Young service people who took my car and returned it to me were just like family. I regret not knowing their names, Artis Purdie
Helpful October 22, 2015
Time for Express service Express Lane oil change service took 95 minutes from arrival at dealership to completion. This is not "express" service! Will not return to this deal Express Lane oil change service took 95 minutes from arrival at dealership to completion. This is not "express" service! Will not return to this dealer for service. More
by PARKER.STOKES
Employees Worked With
Mirel Halilovic
October 22, 2015
What it should be... Pulled up for an oil change and tire rotation with no appointment. Was greeted and was told it should take about 30 mins. 30 mins later I was driving Pulled up for an oil change and tire rotation with no appointment. Was greeted and was told it should take about 30 mins. 30 mins later I was driving out of the lot. Competitively price and highly compenant. Haven't gone anywhere else for service. Always pleased! Thanks More
by GGRILLO
October 19, 2015
poor customer service I have been to your service center several times and find that your front end people that service your customer lack the knowledge of what should or s I have been to your service center several times and find that your front end people that service your customer lack the knowledge of what should or should not be serviced when your car is at the service center. On 10/17/2015 I brought my car in for a fast Oil Change and I was there for 1 hour and forty five minutes. This was my 4th oil change and with 21,400 miles it was brought to my attention that I should consider having my tires rotated. When I asked the person in charge why was i not notified that the tries should of been rotated every 6,000 miles he had no answer. I also find that the women that are answering your phones and collecting the fees on the invoices to be very unfriendly and unprofessional. When I ask questions in regard to the invoice it is always one word answers and I find them not to be polite and they have made me feel like they are doing me a favor to do business with Kelly Jeep. Thank you for all your time to this matter. Nabil Boghos More
by NABILB
Employees Worked With
do not know the names
October 15, 2015
The quick oil change is back On Tuesday, October 13, 2015 I needed to get the oil changed on my 2008 Jeep Liberty and after having a bad experience at a Jeep dealer closer to wher On Tuesday, October 13, 2015 I needed to get the oil changed on my 2008 Jeep Liberty and after having a bad experience at a Jeep dealer closer to where I live I decided to try Kelly Jeep Chrysler for my needed oil change and was I impressed. I have NEVER been in and out of the dealership in 20 minutes like I was at Kelly and I now realize what Jeep service should really be like and I have now found my new Jeep service center. I have purchased a vehicle from Kelly Honda 2 1/2 years ago and it was a good experience as well. I would highly recommend the Kelly Jeep service department to all of my Jeep and Chrysler owning friends and family. Great job and keep up the great work. More
by ericparz 67
Employees Worked With
Mirel Halilovic
October 14, 2015
Problem solved I had an ongoing issue with my drivers side front tire since about 6500 miles. I purchased my 2012 Dodge Ram 1500 new and continued to have no luck wi I had an ongoing issue with my drivers side front tire since about 6500 miles. I purchased my 2012 Dodge Ram 1500 new and continued to have no luck with my original dealer solving the problem, until I went to Kelly Chrysler in Saugus Massachusetts. The service manager and all his staff treated me with respect and took my situation seriously. My truck now has 19975 & finally feels like a new vehicle again! Thanks for helping out! More
by asp1232000
Employees Worked With
Bill Perkin, Artis Purdie
October 13, 2015
Fast service and pleasant technicians First time using the fast lane service for an oil change. I was in and out in less than 20 minutes. Very pleasant and knowledgeable technicians. First time using the fast lane service for an oil change. I was in and out in less than 20 minutes. Very pleasant and knowledgeable technicians. More
by MELINHATFIELD
Employees Worked With
I do not know the names of the technicians
October 13, 2015
Good service. I am always satisfied with the service at Kelly. Your techs, especially Ardis, have been good at explaining the problems . I am happy with the ser I am always satisfied with the service at Kelly. Your techs, especially Ardis, have been good at explaining the problems . I am happy with the service. More
by KL
Employees Worked With
Artis Purdie
October 12, 2015
Oil change and tire rotation Brought in my wrangler for first oil change and tire rotation, came out with one broken wheel stud and addition bent one. Service rep he ordered me a Brought in my wrangler for first oil change and tire rotation, came out with one broken wheel stud and addition bent one. Service rep he ordered me a new one check back in in a couple days. Paid the tire rotation proceeded to leave, I checked myself with fingers the lug nuts, and one of the nuts rolled right off as if it weren't tightened at all. I came back after calling ahead to make sure the pet was in and if they could take my jeep in. Showed up took my her then a little later told me that they could not help me unless I made an appointment. Nothing available until the 28th Oct, today's the 12th. After I told him that I already planned a road trip home, he told me it was fine and don't worry about it. Then I described the second stud that's stripped and told me when don't drive it then. I asked if I could get a replacement vehicle while it's being fixed he told me again it will be fine, even though I paid for the extended warranty that allows replacement vehicles if mine needs repairs. Called the jeep website told them the issue 20 mins after he sent me packing and they said they were advised that the manager or anyone else were not at work today. More
by STINEBAUGHJOSH
October 07, 2015
Always a great experience Bill and his team never disappoint when it comes to keeping their customers satisfied. I will continue to use and recommend the service department at Bill and his team never disappoint when it comes to keeping their customers satisfied. I will continue to use and recommend the service department at kelly jeep in Lynnfield. More
by onpoint0073
Employees Worked With
Bill Perkin, Fred Sylvester
