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Kelly Jeep Chrysler - Service Center

Lynnfield, MA

3.7
319 Reviews

319 Reviews of Kelly Jeep Chrysler - Service Center

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October 31, 2015

Recall/Routine I brought my 2015 leased vehicle in for a recall item and also for a first oil change and tire rotation. It was a very crowded morning in the service More

by HTRIPOLSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Perkin
Nov 27, 2015 -

Kelly Jeep Chrysler responded

Hi HTRIPOLSKY. First we would like to apologize for the wait and that your visit took longer than expected. We are happy that our service manager responded so promptly and that you were happy with your visit. Again, we are sorry for the wait and we hope to make it up to you in the future.

October 31, 2015

Good people I have been a customer of Kelly Jeep Chrysler for many years The sales and service staff have always been very helpful. I have had my current autom More

by DomL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Wallace
Nov 27, 2015 -

Kelly Jeep Chrysler responded

We appreciate you doing business with us Dom. We highly value your dedication and are happy that Bruce has always been so helpful. Please let us know if you ever need anything else from us.

October 30, 2015

wrangler has paint defects my brand new 40,000 dollar jeep wrangler has defects that apparently they all have. the paint on the front fenders (over the wheels) does not adhere More

by TriciaH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fred Sylvester
October 30, 2015

The service was great. I had to bring my car in to get the sunroof worked on where it was making a rattling noise. The Service Rep was helpful and great. I got a loaner vehi More

by ASTEFANILO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Wallace
Nov 27, 2015 -

Kelly Jeep Chrysler responded

Hi ASTEFANILOL, glad to hear that your sun roof was able to be fixed. Thank you for your positive feedback regarding our service rep and their performance. Have a nice day.

October 29, 2015

Fast and efficient service. Always get fast and efficient from the service department. Very knowledgeable and polite at all times. I would recommend their service department to a More

by cmastro0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Perkin, Artis Purdie
Nov 27, 2015 -

Kelly Jeep Chrysler responded

We truly appreciate your positive feedback cmastro0. Top quality service is very important to us and it is great to hear that Mr. Perkin provided that. Thank you for your review and for doing business with us.

October 29, 2015

emergency repair I went into the service department without an appointment because a gas stattion attendant told me he thiught my gas tank was leaking. The service dep More

by LSPIN65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artis Purdie, Fred Sylvester
Nov 27, 2015 -

Kelly Jeep Chrysler responded

That's very kind of you to say LSPIN65. We certainly are happy that you received excellent service when you came in for your car repair. Thank you for your review, please let us know if there is anything else we can do for you.

October 29, 2015

Great ease of service visits & excellent sales/leasing team! Kelly Jeep has earned my highest ratings as I feel valued as a customer from the time I drive into the service intake area to the time I receive my ve More

by lynnedbreed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom MacDonald, Robert Page, Artis Purdie, Stephen Sullivan, Fred Sylvester
Nov 27, 2015 -

Kelly Jeep Chrysler responded

That is exactly the type of feedback we love to hear from our customers Lynnedbreed! We are happy that you feel so welcome here. Thank you for your review, we look forward to working with you again soon.

October 29, 2015

Kelly Jeep provides the ultimate customer service!!! Years ago I worked for a well-known local dealership. I understand and know how dealerships work. Kelly's sales and service department is second to More

by USAGSP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bruce Wallace, Scott Lassiter
Nov 27, 2015 -

Kelly Jeep Chrysler responded

Happy to hear that your first leasing experience went so well USAGSP. Being a recent grad is overwhelming in general, so we are glad that we could assist you in the leasing process. Thank you and have a great day!

Nov 27, 2015 -

Kelly Jeep Chrysler responded

Happy to hear that USAGSP! You certainly have experience within the car industry due to your years working at a local dealership. We appreciate hearing your kind comments about Bruce and the rest of the team. Thank you for your recommendation, we look forward to working with you and your family in the future.

October 29, 2015

Recall Service/Navigation Radio Service Excellent, timely service on the part of Bill Perkin, Artis Purdie and the Technician. I've worked with Bill and Artis in the past and its always goo More

by PMCMANUS76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Perkin, Artis Purdie
Nov 27, 2015 -

Kelly Jeep Chrysler responded

It is great to have you as such a loyal customer PMCMANUS76. You business means a lot to us and we are glad that Bill and Artis have been so helpful to you.

October 29, 2015

Repair and oil change Bruce provides me the best service advice as he has for the last 8 years. He is the best. The service was provided in a timely manner with advice for More

by FISHERTRAVELERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Wallace
Nov 27, 2015 -

Kelly Jeep Chrysler responded

Our returning customers are very important to us FISHERTRAVELERS. We are glad that Bruce has provided you with such great service over the years. Thank you for being such a devoted customer.

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