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322 Reviews of Kelly Jeep Chrysler - Service Center
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December 08, 2015
horrible customer service long story but it was a very bad 3-4 different expierences ive had at this dealership. not very friendly, could not follow simple instructions on what long story but it was a very bad 3-4 different expierences ive had at this dealership. not very friendly, could not follow simple instructions on what i wanted done to my car. Ive bought 3 cars from kelly dealerships and will consider looking else where to purchase my next car based on my recent service expierence More
by IHIDUCHICK
Verified CustomerEmployees Worked With
Fred Sylvester
December 04, 2015
Very good and friendly I had a problem with my jeep ...I called Kelly jeep for service they took my jeep that same day and gave me a car with no problems to get around to w I had a problem with my jeep ...I called Kelly jeep for service they took my jeep that same day and gave me a car with no problems to get around to work and other things till my jeep was fixed. ...that was awesome! !!!! More
by bostonman72
Employees Worked With
Artis Purdie
December 01, 2015
Friendly and professional Artis was very professional during the time my jeep was in service and kept me informed every step of the way. He also made sure I had a loaner car. Artis was very professional during the time my jeep was in service and kept me informed every step of the way. He also made sure I had a loaner car. More
by jfowler975
Employees Worked With
Artis Purdie
November 30, 2015
It was very professional and personal at the same time They went over and above my expectations in checking out everything I was concerned about snd really listening to what I described was happening and w They went over and above my expectations in checking out everything I was concerned about snd really listening to what I described was happening and when I bought the car Justin short was such a gentleman and knowledgable and precise it was such s pleasurable experience and I was able to get everything I asked for . And in service Artis was all of the above snd he really listened and also I got a loaner for the day ! It was wonderful ! More
by JACKIEBELANGER0108
Employees Worked With
Artis Purdie, Justin Short
November 30, 2015
Great service Thank you Bruce for your service. You were quick and responsive. I appreciate you taking the time to explain the recalls and what's being worked on. Thank you Bruce for your service. You were quick and responsive. I appreciate you taking the time to explain the recalls and what's being worked on. More
by pmar16
Employees Worked With
Bruce Wallace
November 30, 2015
Check Engine Light I had the great pleasure of meeting Bruce from the Service Department. My check engine light came on and I went in without an appointment. He told m I had the great pleasure of meeting Bruce from the Service Department. My check engine light came on and I went in without an appointment. He told me he didn't want me to drive the car and provided me with a loaner vehicle. Within a day he had the car repaired. I was amazed at his concern for my well being. Great service and great attitude. Thanks! More
by DILANGLAIS
Employees Worked With
Bruce Wallace
November 30, 2015
Convenient and Quiick Went to Express Oil change on Saturday morning. No appt needed. I was in and out in 35 min. During this time I used the free wireless in the waitin Went to Express Oil change on Saturday morning. No appt needed. I was in and out in 35 min. During this time I used the free wireless in the waiting area to catch up on items. Perfect service! More
by hipswich
Employees Worked With
not listed
November 30, 2015
Profound Disappointment In February 2014, I had the water pump replaced. In June of this year, 2015, I had to have the water pump replaced again, this time after being stu In February 2014, I had the water pump replaced. In June of this year, 2015, I had to have the water pump replaced again, this time after being stuck on Interstate 89 in Vermont. We had to be towed to Burlington, VT. Almost immediately following this repair job, the car began stuttering, idling rough, and the check engine light came on repeatedly. So, we took in the 2011 Jeep Liberty for repairs. They looked at it, did $1000 worth of repairs and said it was done. Well, a week later the check engine light came on again. Well, we took it in for the fourth time in November for the same problem. The claim was that the cylinder head was 'warped,' and that, along with the head gasket needing replacing. A $1900 repair. (This is now $3000 plus the five hundred for the water pump in June.) Well, a week later, the check engine light came on again! So by this time I'm very aggravated at Kelly Jeep, Lynnfield, MA's service department and I called the service manager, telling him that I didn't think I should have to pay anything for this fifth repair visit for the same problem. They fixed it for nothing, but it turned out to be the oxygen sensor, something I suggested almost two months ago (early October) to the Kelly Service Representative assigned to our case. The car may be fixed now, but why did it take them four months and over $3,000? At the moment, I'm not only not likely to recommend Kelly's service department, I'm likely to tell people to never buy a car from any Kelly dealership. Personally I think I should be given a refund of at least half, maybe more, of the $3,000 I spent, especially since an oxygen sensor costs maybe $50. More
by MIKECARL7
Employees Worked With
James, Bill Perkin, Fred Sylvester
November 28, 2015
Superior service. Service employees worked hard to ensure that my service was nothing short of superior. They listened to my concerns and made sure I was satisfied. Service employees worked hard to ensure that my service was nothing short of superior. They listened to my concerns and made sure I was satisfied. More
by DENNYDEN33
Employees Worked With
Bruce Wallace, Mirel Halilovic
November 26, 2015
routine maintenance excellent front of the business service , under hood work was a bit on the sloppy side IE oil drips and smears . I still believe I have a weeping leak excellent front of the business service , under hood work was a bit on the sloppy side IE oil drips and smears . I still believe I have a weeping leak on my transfer case from a previous service I am not convinced the tec properly checked that out. I am going to make a appointment for this t be properly diagnosed More
by bssc
Employees Worked With
Artis Purdie
