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Kelly Jeep Chrysler - Service Center

Lynnfield, MA

3.7
322 Reviews

322 Reviews of Kelly Jeep Chrysler - Service Center

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January 17, 2017

Great Terrific consideration by Mr. Perkin and his staff. Great providing transportation to work and delivery of vehicle at precise time. Highly recommend t More

by cmastro0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Perkin
December 18, 2016

Jimmy and mike The first person that greeted me was the lot person Jimmy McKinnon he was great polite and pointed me in the right direction. This type of help goes a More

by CCHS hockey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy McKinnon mike A. In sales
December 15, 2016

Service Service was very speedy for my oil change. My tires are inflated as my indicator in the jeep said they were low. They were over inflated to 39 PS More

by Mihoshp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melina, Justin Short
November 28, 2016

Major car service I had come in for an oil change. I also had had the team check the computer for my check engine light. It was a catalyst converter. I was out of warra More

by Vlombard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Perkin, Bruce Wallace, Sabahudin Sisic
Dec 14, 2016 -

Kelly Jeep Chrysler responded

We're happy to help Vlombard! Thank you for giving Bill and our service team the opportunity to work with you. We appreciate your kind review and hope that you'll continue to let us help you with any other needs in the future.

November 09, 2016

Easy and totally painless I came in early, was greeted by Artis my service rep. He told me how long the service would take, and got me in and out. Ahead of schedule!! More

by Tonygolfs5959
Friendliness
Recommend Dealer
Yes
Employees Worked With
Artis Purdie
Nov 28, 2016 -

Kelly Jeep Chrysler responded

That is certainly our goal Tony - to get you in and out in a timely manner while addressing all of your service needs. We appreciate you taking a moment to share your recent experience with our team. Thank you very much Tony - please let us know if we can be of more assistance to you again.

April 06, 2016

Great Hospitality at Kelly Jeep!!! Horrible start to my day car all messed up but made a call to Kelly Jeep and Andrew T and Travis always there for us. Didn't even make it up there ye More

by Ravesi's
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kelly Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Perkin, Bruce Wallace
Apr 11, 2016 -

Kelly Jeep Chrysler responded

Happy to help out however we can Ravesi's! We're very sorry to hear about your car - but we always have your back whenever you need us. Hope all is well with your car now, and if you need anything else our team at Kelly Jeep Chrysler is ready to help at a moment's notice. Take care Ravesi's!

March 18, 2016

Great service The service here is great. I have several issues with my car but Bill Perkin and Bruce have been great so far helping to figure out the problem to get More

by DonnyL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Turransky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Perkin, Bruce Wallace
Mar 19, 2016 -

Kelly Jeep Chrysler responded

"Hello DonnyL, I apologize about the treatment you have received. It sounds to me that we are not listening to you. It is true that there have been issues with the 9 speed transmissions. Chrysler is aware of shifting concerns and has been creating software updates to help. Honestly, Chrysler has been updating software very often. Your other concerns are not so common. I know that you have been here several times and are planning on going somewhere else. However I would like to offer to you my assistance in figuring out your concerns. We could take a test drive together and you could point out the issues. I will do my very best to resolve them. Myself and the Kelly group are committed to our customers. Please consider this. I can be reached at 781-581-6000 and would be glad to assist you. Sincerely, Bill Perkin Service Manager Kelly Jeep Chrysler"

Apr 12, 2016 -

Kelly Jeep Chrysler responded

Thank you for your recent review update DonnyL - we appreciate you working with Bill and Bruce to make things right for you and your family's vehicle. We're always happy to work with our customers to make sure they're ultimately happy, and we promise to continue to help you however we can to make you a happy Kelly customer. Your opinion is very important to us, and we value your thoughts and comments. If there is anything else our team can do for you, we are more than happy to help. Thank you DonnyL.

February 08, 2016

Service Advisor Fred Sylvester It is truly refreshing when you experience great customer service as it doesn't happen too often. Fred went out of his way to ensure my service went More

by mt777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Sylvester
Feb 12, 2016 -

Kelly Jeep Chrysler responded

Hi mt777, thank you for taking the time you share your review. We're pleased to hear how helpful Fred was to you. Looking forward to seeing you next time.

February 05, 2016

Service roadside BOOM Kelly jeep does it just 1 phone call and chrylsers roadsides assistance is right there for yea.Great communication and always on top there game.i bout my truck in January of More

by Ravesi's
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bruce Wallace
Feb 11, 2016 -

Kelly Jeep Chrysler responded

We are happy to hear that Ravesi's! Pleased to know how accommodating our service team was to you. Making sure you and your car are taken care of is always a top priority. Thanks for the review, have a great day.

December 23, 2015

Very satisfying experience ☺ I was very impressed with the over all experience and service from the service department especially Artis.He treated me with respect and informed an More

by JDOWNING256
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artis Purdie
Dec 24, 2015 -

Kelly Jeep Chrysler responded

A very satisfying experience is what you deserve JDOWNING256! Thank you for sharing your review with us, we are happy to hear how helpful Artis was. Happy holidays.

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