Back

Kelly Jeep Chrysler - Service Center

Lynnfield, MA

3.7
322 Reviews

322 Reviews of Kelly Jeep Chrysler - Service Center

Sort by
September 09, 2019

Friendly Staff, great Service Great friendly Staff, low pressure about recommended services, great perks like free courtesy cars if needed and nice waiting area with free Wi-Fi. Hi More

by Jmitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artis Purdie, Bruce Wallace, Jimmy McKinnon, James Burke, Josh Jankowiak, Melina Custovic
Sep 10, 2019 -

Kelly Jeep Chrysler responded

Thank you! We are glad that everyone was so friendly and provided you with great services. Thank you for the recommendation!

August 31, 2019

Great experience using the service dept The service department at Kelly Jeep in Lynnfield is terrific. I would highly recommend it to all my family and friends and to anyone who needs any se More

by Only1mdp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Perkin, Artis Purdie, Bruce Wallace, Jimmy McKinnon, James Burke, Josh Jankowiak, Melina Custovic
Sep 10, 2019 -

Kelly Jeep Chrysler responded

That means a lot to us! We are glad that everyone in the service department has been terrific and has made sure you're taken care of. Thank you for the recommendation!

August 31, 2019

Best as Always!! Once again I can’t commend the staff and service at Kelly Jeep enough- all professional, knowledge and personable!! Nelson at the service center is A+ More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
Sep 10, 2019 -

Kelly Jeep Chrysler responded

Thank you, Ann! We really appreciate your feedback and are glad that everyone including Nelson has been so helpful and professional!

August 21, 2019

The express oil change is a great option.. the refreshments The waiting area is rough and the “refreshments” are weak at best.. they are currently building an new showroom hopefully they will make major improv More

by Wrabglermom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not recall anyone specific
July 12, 2019

Oil change & Tire replacement Great service! Went for an oil change and they did a whole maintenance check and what to keep on my radar. Furthermore warm and welcoming staff. It wa More

by Shushanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kelly Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Glaser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Perkin, Robert Page, Bruce Wallace, Jimmy McKinnon, James Burke, Elizabeth Lam, Connor Duncan, Pholy Meng
July 05, 2019

Summer a/c My wife dropped off our Cherokee the a/c had quit she had a good experience with the service manager and the work was done in about a day. Thankfully More

by Thirsty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Wallace
June 26, 2019

Never Disappointed This dealership is the best! Get there now! Don’t consider going anywhere else. They make me feel like I’m the only person there. Amazing! Like a pr More

by Shadow1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob in service - awesome. Reese - THE BEST!!!!!
June 10, 2019

Did not receive notice of expiring free oil change I was very disappointed to find out that my last 2 free oil changes had expired. The vehicle is 2 years old this June and I was planning on using afte More

by Joe santo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jul 02, 2019 -

Kelly Jeep Chrysler responded

Joe, We are very sorry for that your Jeep Wave program expired before you were able to use them. This is a Jeep program that is good for two years, It is designed to be used with the recommended factory maintenance. If it is followed properly, you would have had the oil changes before the expiration, as well as the benefits that come with changing your oil at least every 6 months. Jeep has a very good new owner program that you would have received shortly after you purchased the vehicle explaining the proper ownership guidelines and the program in full. They would have also sent you information on registering your Jeep with Mopar to track all your service. I would hate for you to give up on us, especially when we gave you the oil change at no cost to you with no reimbursement from Mopar to us. We hope you can give us another shot, as I am sure the rest of your experience was great.

May 17, 2019

The best ! Everyone is so nice and accommodating! From finding my new car to servicing it ...everyone was great and excellent customer service and quick servicin More

by Debdigital
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Gadsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2019 -

Kelly Jeep Chrysler responded

We are glad you had a great experience with us! We are more than happy to provide you with a great experience and accommodate you in every way. Thank you for the review!

April 27, 2019

Fix recall and unscheduled maintenance. Outstanding customer service, always! Friendly and very helpful, courteous and professional. I purchased my Chrysler 300 at Kelly Jeep in Saugus and Y More

by kdougherty60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yamen Zahi
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
15
...