Kelly INFINITI - Service Center

Professional, well organized, courteous Jeff Mitchell effectively communicated all facets of the service for our vehicle. We would recommend this service center and Jeff to our families, fri Jeff Mitchell effectively communicated all facets of the service for our vehicle. We would recommend this service center and Jeff to our families, friends, and colleagues. Thank you! More

Polite professional in best interest of customer Service manager Nick and service rep Dave Petillo first class representatives for Infiniti. I go to Infiniti because of trust. I want my vehicle servi Service manager Nick and service rep Dave Petillo first class representatives for Infiniti. I go to Infiniti because of trust. I want my vehicle serviced and cared for by reputable professionals that care about their customers needs. Both Nick & Dave display pride and integrity in the servicing of my vehicle. Thank you for your professionalism. VZ More

New part needed It took much too long to get the part, but when it was received Adam was very professional and the car was serviced in a reasonable amount of time. It took much too long to get the part, but when it was received Adam was very professional and the car was serviced in a reasonable amount of time. More

Tires and 105K service Excellent service from Jeff and all the service staff I encountered! I will definitely buy another vehicle from Kelly Infiniti just so I can rest assu Excellent service from Jeff and all the service staff I encountered! I will definitely buy another vehicle from Kelly Infiniti just so I can rest assured that the sercie will always be top notch! Thank you! More

Oil/filter change Check in was easy. My car was finished in the hour it was promised. Service is exceptional and always very professional & courteous. I have faith in I Check in was easy. My car was finished in the hour it was promised. Service is exceptional and always very professional & courteous. I have faith in Infinity. More

A+ customer service I've been coming to this dealership for 10 years, I buy my vehicles there and have them serviced there. The entire staff (from the receptionist to th I've been coming to this dealership for 10 years, I buy my vehicles there and have them serviced there. The entire staff (from the receptionist to the service rep to the valet driver) is so friendly and helpful. I would never think about going to another dealership. I'm treated great, the staff is friendly and respectful, and you can tell they really enjoy working there. What a great group of people to deal with!!! Please keep up the great service!!!! More

Nothing less than excellent I strongly recommend the personnel at Kelly Infiniti for service (Abby Finch)or sales. They are the best all around,keep up the good work. I strongly recommend the personnel at Kelly Infiniti for service (Abby Finch)or sales. They are the best all around,keep up the good work. More

Great Service Took my Q50 in for routine service. They got me in and out within an hour. I dealt with Dave in the Service Department and he could not have been ni Took my Q50 in for routine service. They got me in and out within an hour. I dealt with Dave in the Service Department and he could not have been nicer. This is my second Infiniti and I have always had great service. More

Timeliness is key I was working at a client in the area (I live in downtown boston) and was due for an oil change. I figured why not try and get one quickly during lunc I was working at a client in the area (I live in downtown boston) and was due for an oil change. I figured why not try and get one quickly during lunch break before heading back to the client site. Dave had warned me upon arrival estimated time would be between one hour and one hour fifteen minutes. I only had about forty minutes worth of time to do it and said never mind. He then told me he would make it his priority to do it in forty. I grabbed a bite to eat at papa Gino's across the street and by the time I was back the car was ready AND washed! Total time for an oil change and tire rotations: 31 minutes. Unbelievable customer service! This is why I continue to come to Kelly Infiniti and lease my vehicles with them only. Thanks Kelly team! More

Excellent Service I brought my vehicle to Kelly Infinity for my first service appointment, the service I received was excellent everyone was very polite and professiona I brought my vehicle to Kelly Infinity for my first service appointment, the service I received was excellent everyone was very polite and professional.. I will definitely continue servicing my vehicle there. I highly recommend this dealer. More