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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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May 07, 2017

Service appointment Great service. Matt my service advisor is very thorough, businesslike and friendly. He keeps me posted with progress of my service. Very short wait ti More

by JimW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Shafman
May 06, 2017

Great Service! Professional and courtesy. He does a great job from the scheduling to the price. also let me know that i need to do some recommended service for my ca More

by Richie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
May 06, 2017

Service Department Experience Engine light came on, I spoke with Victor Chaves (Service Advisor), he said to bring it right in, provided a loaner. Great communication and excellent More

by Courtright11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
May 05, 2017

Great customer service I cant speak for everyone in service because i only use dave, but if they are all like him i would def recommend them to any one. He does a great job More

by Fhealy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
May 05, 2017

Best Dealership Experience I've Had Professional, extremely courtesy and never make you feel "rushed through." They explain everything with enough detail that you know and trust what th More

by Medc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
April 25, 2017

Recommended Service Visit & Inspection Sticker Great experience working with Victor to schedule my recommended service and current concerns I had. Team worked quickly to perform all services while More

by Steve M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
April 25, 2017

Always first rate Total professional at all levels. Service updated me through out the service process. I was able to manage my time accordingly. They trouble shot my p More

by Spilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa, Victor Chaves
April 21, 2017

Excellent customer service David Petillo was very polite and provided excellent customer service when I took my new car for service for a rattling noise below the car's radio. I More

by Andrea14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
April 20, 2017

Went in for service Service call, the people and work are professional and give me results on a shirt time frame. The only thing I do not like are the surveys. You cannot More

by Jonathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
April 15, 2017

Matt was very helpful I would recommend Kelly infinity to everyone who is looking for a car. For their excellent service they gave me in my purchase and for Matt providi More

by Tanveer81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Shafman
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