Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
614 Reviews of Kelly INFINITI - Service Center
Sort by
January 23, 2018
Services All of my services are done at Kelly Infiniti to assure a long life. They are experts since all they work on is infiniti . They always do great job All of my services are done at Kelly Infiniti to assure a long life. They are experts since all they work on is infiniti . They always do great job ! More
by Bruce
Employees Worked With
January 13, 2018
Excellent Thought you would like to know the battery you replaced on my 2010 G37X was the original. I checked my records. Eight years old. I'm sure Matt the s Thought you would like to know the battery you replaced on my 2010 G37X was the original. I checked my records. Eight years old. I'm sure Matt the service manager would like to know. Paul Somers Thanks again for your timely assistance. More
by Fish33
Employees Worked With
Matt Shafman, Frank Falco
January 13, 2018
Poor service experience My infinity G37 “service engine soon” light went on and I called to set up appointment to check it. Dropped car at the reserved 8 am time and was told My infinity G37 “service engine soon” light went on and I called to set up appointment to check it. Dropped car at the reserved 8 am time and was told I could wait an hour to find out what problem was or take a loaner and they would call me. Took loaner but did not hear from them- called several times and was told they’d call me back but no response. At 4:30 I called again and and was told they hadn’t run diagnostics yet! Then got call back in 5 minutes saying they ran the diagnostics and a computer program needed to be reset- asked how much- told my 125 minimum charge would cover it (125 to reset a computer?!) also said I needed about 500 $ of maintainence which I agreed to. Called me about 1o:30 the next day to say it was ready and they were sorry- would take 10% off my charges. When I told them I had a coupon for 10% off they told me it wasn’t valid because they already took 10% off! Thanks for nothing. Poor service, over priced, opaque charges, not even sure there was anything wrong with car. I previously had good sales and service experiences with this dealership. Hopefully this was just related to the service rep I ended up with. More
by DRDR
Employees Worked With
Frank Falco
January 05, 2018
dead battery Dealer never gave up determine the problem Adam was great with providing updates and was very determine to have our batterty draining ssue resolved Dealer never gave up determine the problem Adam was great with providing updates and was very determine to have our batterty draining ssue resolved asap More
by Infinity owner 123
Employees Worked With
Adam Figueroa
December 30, 2017
Solid....from womb to tomb Culture is on of being solution oriented Always friendly and not running around with head cut off Attention to the overall customer experience is pa Culture is on of being solution oriented Always friendly and not running around with head cut off Attention to the overall customer experience is paramount Happy New Year More
by Bob5553
Employees Worked With
Matt Shafman
December 02, 2017
Service Came in for regular maintenance. Very friendly staff. Matt knows your name and shows a genuine interest in you as a customer. Highly recommend for s Came in for regular maintenance. Very friendly staff. Matt knows your name and shows a genuine interest in you as a customer. Highly recommend for service. Thank you! More
by Heather80
Employees Worked With
Matt Shafman
November 18, 2017
Excellent service, highly recommend Frank went well out of his way to help me and get me back on the road with a really quick turnaround time. I can rely on Frank to always give me the b Frank went well out of his way to help me and get me back on the road with a really quick turnaround time. I can rely on Frank to always give me the best service! More
by Kelly17
Employees Worked With
Frank Falco
November 14, 2017
Great Friendly Dealership Very happy with their service and everyone there is truly helpful. I have been using them for 2 years now and will continue to go back to them. Very happy with their service and everyone there is truly helpful. I have been using them for 2 years now and will continue to go back to them. More
by ddias
Employees Worked With
Chris King, Nico DeSilva
November 05, 2017
Friendly dealership that does not try to oversell you I popped in on a Saturday without an appointment. They serviced my vehicle for exactly what I wanted done, washed and vacuumed it, and had me on my wa I popped in on a Saturday without an appointment. They serviced my vehicle for exactly what I wanted done, washed and vacuumed it, and had me on my way within an hour and a half More
by ReaJp
Employees Worked With
Matt Shafman
October 31, 2017
Maintenance Even though just going in for regular maintenance they check everything and are so helpful and nice. Went through all the diffeeent areas that could Even though just going in for regular maintenance they check everything and are so helpful and nice. Went through all the diffeeent areas that could need attention and only did those needed. Great team! More
by Sunsusan9998
Employees Worked With
Ryan Frawley
