Kelly INFINITI - Service Center

Great customer service Dave Petillo is great to deal with whenever I visit the dealership. He always takes the time to thoroughly explain issues and if I have concerns he f Dave Petillo is great to deal with whenever I visit the dealership. He always takes the time to thoroughly explain issues and if I have concerns he finds a way to address them fully. I have had on numerous occasions found that an issue that I already paid for was added back to the list of issues I needed to address. This still concerns me and would make me take my car elsewhere for service since my trust has been compromised. However Dave has always tried to make things right. He’s terrific!! Thank you! More

Great Service Great service and they always put the customer first. Had to leave the car behind for a recall and they were very accommodating on finding the right r Great service and they always put the customer first. Had to leave the car behind for a recall and they were very accommodating on finding the right rental etc. More

Service Awesome tech rep very knowledgeable and courteous researched the problem and resolved the problem in a timely fashion Had to wait a bit but thank as I Awesome tech rep very knowledgeable and courteous researched the problem and resolved the problem in a timely fashion Had to wait a bit but thank as I did not have an appointment but relaxed in the lounge More

Less than stellar service experience We brought our leased car in for a variety of reasons including a bolt or cable that came loose that cause rattling and wind noise on the highway, an We brought our leased car in for a variety of reasons including a bolt or cable that came loose that cause rattling and wind noise on the highway, an audio issue where the dvd turned off or more frequently the volume disappeared frequently and you had to turn the knob up substantially to get the sound back, an alignment issue and an oil and filter change. The oil and filter change alone were over $300, which is ridiculous. The car was ready quickly and I was given a loaner, which was helpful. Also, the car was ready late afternoon and I couldn’t pick it up. They held it and were fine with me picking up the next morning. My disappointment lies in that all the issues were not fixed. The audio/dvd player issue still remains and occurred 3 times when I drove home the 20 mins. Also, no one even attempted to vacuum, wipe down or wash the car. We have had experience with many dealerships both in loan and purchase situations, and they always provide a complimentary cleaning/vacuuming service. While not paid for, it shows to me what they think of their customers. More

Engine light on Ran a diagnostic. Found no problem with engine. Reset computer. Told that if line comes on to bring back to Infiniti for repair or reset. Ran a diagnostic. Found no problem with engine. Reset computer. Told that if line comes on to bring back to Infiniti for repair or reset. More

Professional and Ryan was on top of my starting problem I was very pleased that he was constant and he communicated extreamly well.He treated me with respect and wasn't overpowering. Thanks again Ryan see y I was very pleased that he was constant and he communicated extreamly well.He treated me with respect and wasn't overpowering. Thanks again Ryan see you for my next service call. More

Excellent Customer Service Kelly Infiniti stays on top of everything. The folks in customer service are thorough, they listen well and communicate well. My last two visits I wa Kelly Infiniti stays on top of everything. The folks in customer service are thorough, they listen well and communicate well. My last two visits I was taken care of by Frank Falco. He was great! More

slow service Had terrible service on last three visits, first time went in for service there were no longer cars, second had a loaner but the parts were never orde Had terrible service on last three visits, first time went in for service there were no longer cars, second had a loaner but the parts were never ordered. Third visit for just an oil change took over two hours. On all of the visits while I was waiting the service person never gave me any updates More