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614 Reviews of Kelly INFINITI - Service Center
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February 27, 2019
Terrible Brought my car in for service on three different occasions and each occasion the original problem was never fixed. For a paying customer the service I Brought my car in for service on three different occasions and each occasion the original problem was never fixed. For a paying customer the service I received was unacceptable and very disappointing. More
by Gene
Employees Worked With
Frank Falco
February 22, 2019
Kelly Infinity Car went in for some minor repairs and a loaner car was waiting - easy dropoff and they called when car was ready!! They are great here at the end I a Car went in for some minor repairs and a loaner car was waiting - easy dropoff and they called when car was ready!! They are great here at the end I added an inspection Sticker and new windshield wipers. they were nice enough to add these on and my car was still done quickly. More
by Cento
Employees Worked With
Frank Falco
January 25, 2019
Ryan and especially Matt were superb The service was exceptional, did not have to wait very long. Matt Shafman was very friendly and made me feel at ease. Everything was explained clearly The service was exceptional, did not have to wait very long. Matt Shafman was very friendly and made me feel at ease. Everything was explained clearly and the vehicle was ready sooner than I expected More
by Alaska
Employees Worked With
Ryan, Matt Shafman
January 24, 2019
Routine service Matt and Frank in the service department gave me excellent treatment today including a free Loaner for relatively minor work. I apppreciated the ca Matt and Frank in the service department gave me excellent treatment today including a free Loaner for relatively minor work. I apppreciated the care and time they gave me as an infrequent customer. Keep it up guys. I’d also like to give a compliment to Adam as well who I have called in the past to ask questions by phone. He hasn’t steered me wrong yet. Thank you Adam. More
by Peter V
Employees Worked With
Adam Figueroa, Matt Shafman, Frank Falco
January 22, 2019
Car battery issues I took my car in for service because my car didn't start on a cold morning. Stop by and was taking care quickly and was out in 45 minutes with a new b I took my car in for service because my car didn't start on a cold morning. Stop by and was taking care quickly and was out in 45 minutes with a new battery that was covered by the warranty. More
by Cruz1117
Employees Worked With
Ryan
January 18, 2019
Still great service Consistently good experiences here. Easy fast interaction with service advisor. Quick turnaround on repairs / maintenance. Car washed and vacuumed. Consistently good experiences here. Easy fast interaction with service advisor. Quick turnaround on repairs / maintenance. Car washed and vacuumed. People all very nice throughout the dealership. More
by Greg
Employees Worked With
Adam Figueroa, Peterson Charles
January 16, 2019
Tire blew out My wife's tire blew out on her Infiniti Q50, we had the extended warranty. Pete at infinity of Danvers to care of getting the approval with in 30min a My wife's tire blew out on her Infiniti Q50, we had the extended warranty. Pete at infinity of Danvers to care of getting the approval with in 30min and was in the next morning getting it replaced. Would recommend to anyone, A+++ More
by Nrc1993
Employees Worked With
Pete Jervinis
January 15, 2019
Excellent Service As Usual Awesome service department. Matt Shafman and Frank Falco are the absolute best! Needed some warranty work and new tires. All work completed on time an Awesome service department. Matt Shafman and Frank Falco are the absolute best! Needed some warranty work and new tires. All work completed on time and car was perfectly clean when I picked up. Highly recommend! More
by Heather80
Employees Worked With
Matt Shafman, Frank Falco
January 05, 2019
Mounting snow tires Took 2 5 hours to mount and balance snow tires. That's a very longtime. .will probably go somewhere else next time. Not happy with the switch to less Took 2 5 hours to mount and balance snow tires. That's a very longtime. .will probably go somewhere else next time. Not happy with the switch to less loaner car use. More
by Batmsn
Employees Worked With
I forget
January 04, 2019
Excellent Service Yet Again Upon delivery of my vehicle with a battery drain that was accidental, my Representive Ryan Seely performed admirably as he and his team uncovered sign Upon delivery of my vehicle with a battery drain that was accidental, my Representive Ryan Seely performed admirably as he and his team uncovered significant other maintenance items that were due for work. When this became over a day of time required for the service Ryan worked hard to provide me with a loaner vehicle on short notice which otherwise may have required a rental. My hat is off to Ryan and his team who express the professionalism of the Kelley Motor Group. More
by StanAlger
Employees Worked With
Ryan Seely
