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614 Reviews of Kelly INFINITI - Service Center
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March 27, 2019
Service Department experience The customer service that I received from Matt was the best. There was an issue getting the paint to fix some minor scratches on my car. Matt called m The customer service that I received from Matt was the best. There was an issue getting the paint to fix some minor scratches on my car. Matt called me several times to keep me informed and to let me know that he didn’t forget me. I appreciated the updates. Car has been fixed and Matt provided excellent service. Thanks, Matt and service department team! More
by tula04
Employees Worked With
Matt Shafman
March 27, 2019
Highly recommend this dealership for Sales, service etc....f If there were 10 stars I would choose 10! Ive been a customer of this dealership for the past 17 years and would highly recommend it in all areas from If there were 10 stars I would choose 10! Ive been a customer of this dealership for the past 17 years and would highly recommend it in all areas from sales, finance and service it doesn’t get any better......thank you !!!! More
by KimF113
Employees Worked With
Other Employees :
Brian Heney, Adam Figueroa, Frank Falco, Kell Falite, Ryan Seely
March 17, 2019
Customer Service Dealership has a top rated service dept makes it easy for the car owner. They are very pleasant and respectful. Land Rover dealership should take a le Dealership has a top rated service dept makes it easy for the car owner. They are very pleasant and respectful. Land Rover dealership should take a lesson from Kelly Infinity. I came back to Kelly infinity and will continue with them in the future. Great cars!! Pete in customer service was thorough and kept me update on the service of my vehicle. More
by Shelly
Employees Worked With
March 14, 2019
One word will do it Outstanding They notified me via email that my car was due for routine maintenance. The email had a link to make the appointment. They were there to greet me when They notified me via email that my car was due for routine maintenance. The email had a link to make the appointment. They were there to greet me when I showed up. I provided them with the work that I wanted to do. They told me that the work would be done within 90 minutes and it was. The service manager gave me a readout when the work was completed The entire process went smoothly without a hitch. The entire process was outstanding More
by Don senior
Employees Worked With
Another gentleman greeted me and did a great job of answering my questions. I didn’t get his name, Ryan Seely
March 11, 2019
Outstanding service Ryan was awesome. He answered all my questions and was very helpful having my vehicle repairs kept up to date. He also brought my car through the wash Ryan was awesome. He answered all my questions and was very helpful having my vehicle repairs kept up to date. He also brought my car through the wash when an assistant was not available. More
by Mario
Employees Worked With
Ryan Seely
March 11, 2019
Excellent service Ryan did an excellent job of having my car examined and communicating the work that needed to be done. He updated me throughout the day and I felt li Ryan did an excellent job of having my car examined and communicating the work that needed to be done. He updated me throughout the day and I felt like he was looking out for my well-being the entire time. Excellent service! Thank you Ryan. More
by JanetK
Employees Worked With
Ryan Seely
March 07, 2019
Excellent Service Ryan provided an excellent service during the repair of my Infiniti. He let me know exactly what needed to be replaced and why. He kept me informed Ryan provided an excellent service during the repair of my Infiniti. He let me know exactly what needed to be replaced and why. He kept me informed every step of the way, and I was never guessing about the status of my car, or when it would be ready for pickup. If I had a question, he responded quickly. He even set me up at Enterprise when the dealership loaner cars were unavailable, walking me over himself to see that I was taken care of. He was professional and helpful throughout the entire process, and I will never take my car anywhere else as long as he is working there! More
by 839rachael
Employees Worked With
Ryan Seely
March 06, 2019
whit glove treatment My experience was a white glove rating . From my first phone call to the service team they worked around my schedule for scheduling my appointment. an My experience was a white glove rating . From my first phone call to the service team they worked around my schedule for scheduling my appointment. and also setting up a loaner car when needed.. Great service!!! More
by Shep24
Employees Worked With
Matt Shafman, Ryan Seely
March 05, 2019
Service is great Great dealership. From top to bottom. Pete in service is very thorough and explains things well. Mgmt is top notch. Just excellent service and friendl Great dealership. From top to bottom. Pete in service is very thorough and explains things well. Mgmt is top notch. Just excellent service and friendly More
by G37x
February 28, 2019
Recalled airbag In fall of 2018, I came in for airbag replacement. Used a vacation day. I waited a couple hours to find out a special part was needed. Jan 2019 I re In fall of 2018, I came in for airbag replacement. Used a vacation day. I waited a couple hours to find out a special part was needed. Jan 2019 I received several post cards that the part was in. I called and made an appt to come in to replace airbag. Again took a vacation day to come in for airbag replacement in Feb. waited about an hour to find out the airbag in fact was not there. I was told post cards came from corporate so you aren’t responsible for that?? When I made the appt I said what it was for. Did anyone check to see if the part was there??? I love my QX4! She has been with us since she was made. Infiniti makes a great product but there is a disconnect in the service. More
by Disappointed
Employees Worked With
No idea who is responsible for these mis steps.
