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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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May 20, 2019

Oil change Ryan let me know that during the inspection they found a problem that didn’t need to be fixed right away just monitored for the Tim being. Was in an More

by Bac2112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Seely
May 24, 2019 -

Kelly INFINITI responded

On behalf of Ryan, thank you for sharing this review with us! We're glad that he took great care of you and your car!

May 15, 2019

First experience at service on my first Infiniti :) Very easy and flexible yet thorough experience. Pete was great and nice to know I have a specific contact person! Low pressure but answered all my More

by Newqx60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2019 -

Kelly INFINITI responded

We are glad to hear that Pete took such great care of you! Pleased to know that you know have a go-to person here to contact when you have any service question. Thank you for sharing your review with us!

April 26, 2019

16 year customer My service manager was able to keep me posted on the progress of my work and worked hard to keep me informed and satisfied. I will return because of t More

by G35sport
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Seely
April 14, 2019

Oil change, service check Excellent service as usual. Servicing my car since new. Runs perfect with 120k on car. Will continue to be serviced by Kelly for this car and next. More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Shafman, Ryan Seely
Apr 18, 2019 -

Kelly INFINITI responded

It is great to hear that, Bruce! We are glad that the service done on your car was excellent and your car runs like it is brand new! We are more than happy to have you as a dedicated customer! Thank you, Bruce!

April 12, 2019

Top Notch Knowledgeable Patient Helpful Understanding Hard working Dedicated Treated Like I was the most important person there at the time. Answered q More

by Joytoknow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Seely
Apr 18, 2019 -

Kelly INFINITI responded

Those are all the qualities that you deserve from us! We are glad that you received top notch service from Ryan as well as the service department. Thank you for sharing!

April 10, 2019

Simple and easy The staff was professional and thoughtful. They covered the cost of my oil change following a misunderstanding. I highly recommend Kelly Infiniti for More

by Dbleagle77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Falco, Ryan Seely
April 09, 2019

Attention to detail Brought the car in for check engine light issue; got an answer; then left and read the paperwork and in yellow it indicates drive belt fail, exhaust m More

by Raven1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2019

They make it EASY! It's true Always 5 STAR service. Service department is ALWAYS SO HELPFUL AND FRIENDLY. ON MY 7TH KELLY PURCHASE. LOVE MY Q70L IT IS AMAZING TO DRIVE More

by MOE-JOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Shafman
March 29, 2019

1st Service Excellent service and dealership. Great customer service! I highly recommend this dealership. Very friendly and professional staff. Also, great price More

by Juan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2019

Wonderful experience after being to a different dealership multiple times for repairs. My car is finally driving like new. Proper diagnostics were determined and Ryan wa More

by Riotre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Seely
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