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614 Reviews of Kelly INFINITI - Service Center
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December 19, 2019
From the reception desk (and each of the highly efficient, remarkably pleasant receptionists) to the service techs to the service managers, this the finest service operation you will ever have the efficient, remarkably pleasant receptionists) to the service techs to the service managers, this the finest service operation you will ever have the good fortune to encounter! I am, you might have guessed, a big fan! You will be , as well! More
by Nugent
Employees Worked With
Other Employees :
Irene Gesnaldo, Matt Shafman, Frank Falco, Ryan Seely
December 18, 2019
Fantastic service Ryan, Matt and Lisa are always so friendly and professional. I’m in good hands at Kelly Infiniti every time I go in for service. Ryan, Matt and Lisa are always so friendly and professional. I’m in good hands at Kelly Infiniti every time I go in for service. More
by MOE-JOE
December 11, 2019
Always professional, courteous and on time. My service rep was punctual and very helpful in getting me in and out. I always like bumping into Lisa Avola as she treats me like a king whenever I am there. S rep was punctual and very helpful in getting me in and out. I always like bumping into Lisa Avola as she treats me like a king whenever I am there. She is one of the reasons I am on my 7th QX80 (QX56 prior to that). Receptionist was very pleasant and friendly. More
by Jeffchic
December 09, 2019
I brought my car in a week ago for scheduled service. After conducting a thorough multi- point check/ inspection. A safety issue was found. My service advisor said they would need to keep the car for rep After conducting a thorough multi- point check/ inspection. A safety issue was found. My service advisor said they would need to keep the car for repairs. He immediately put me in a Loaner Vehicle. Due to waiting on parts and bad weather the repairs were delayed. The dealership had my car for one week, but was very helpful and cooperative with great communication throughout the week. my car has not been serviced anywhere else, but Kelly Infiniti since purchased there. It.’s nice to give and receive loyalty. More
by Kobrien
Employees Worked With
December 04, 2019
The service is outstanding. Pete was professional and thorough. He followed as he said he would and even replaced the battery in my FOB for free without me asking him to do so. thorough. He followed as he said he would and even replaced the battery in my FOB for free without me asking him to do so. More
by Spence
Employees Worked With
November 30, 2019
Personable, well versed and easy to deal with.Very clean Personable, well versed and easy to deal with. Very clean facility Long time and loyal Infiniti and Kelly customer. Great supporter of the product Personable, well versed and easy to deal with. Very clean facility Long time and loyal Infiniti and Kelly customer. Great supporter of the product line More
by marcwac
November 28, 2019
The BEST Dealership around great staff starting from the receptionist all the way to the GM Lisa The service department provides the best customer service above and beyond always attending to my needs and p receptionist all the way to the GM Lisa The service department provides the best customer service above and beyond always attending to my needs and providing the best service paying attention to the details when servicing my vehicle ask for Ryan you will not be disappointed!!! I have purchased 3 vehicles here and will keep going back!! More
by GM
Employees Worked With
Other Employees :
Irene Gesnaldo, Chris King, Matt Shafman, Frank Falco, DeAndrae Coke, Ryan Seely, Jose Carrasquillo
November 02, 2019
Went for routine oil change today. Ryan Seely was great. Helped me sync my phone and explained why it had stopped working. My car need additional work, Ryan went over it with me and was super helpful explai Helped me sync my phone and explained why it had stopped working. My car need additional work, Ryan went over it with me and was super helpful explaining what was needed. He was pleasant and did not make me feel pressured. I have not always had the best experience here. Ryan’s professionalism today has made me change my mind. Thank you. Kelly More
by Chizzy13
October 21, 2019
Great service Department Ryan in the service department went above and beyond to remedy the issue I was having. He was friendly and professional, and took care of my problem i Ryan in the service department went above and beyond to remedy the issue I was having. He was friendly and professional, and took care of my problem in an expedient manner. I had a great experience on Saturday when I was cleaning in. More
by Karen
Employees Worked With
Ryan Seely
October 10, 2019
Buyer Beware Where to I begin. Please never buy a car at this dealership, or at any Infiniti at all as when you have a problem there will be no resolution. Where to I begin. Please never buy a car at this dealership, or at any Infiniti at all as when you have a problem there will be no resolution. I purchased a 2017 QX30 on April 17, 2018. On April 18, 2018 I told the sales person that there was an issue with my car, and his response was that I must have "pushed a button." After some time having the issue I finally scheduled an appointment to bring the car in. I received the car back and was told that it is a known issue, and that nothing can be done. When I asked the sales manager Joaquin Greenwood about taking my car back so that I could get another car, he asked me to wait for a recall and that I could go ahead and "sue Infiniti since it does not effect his paycheck." After much back and forth and reviews on google (that have now been taken down per Infiniti's request), Matt from Service finally put me in touch with Consumer Affairs where they offered 1 car payment as a repayment for their poor service and inability to do anything with my car at the time. I was encouraged to continue calling consumer affairs as they would be able to help me, or so I was told. After months of calling I was finally told by my rep that they could not do anything and that I needed to call the dealership. Conveniently this put me after April of 2019 which ruled out a lemon law. I then started calling back Infiniti of Danvers and it took 3 calls and a review for someone to finally call me back. At that time I was told there was a fix. On August 5, 2019 I dropped off my car and today October 10, 2019 and I just picked up why car even though it is not fixed. Almost 10 weeks later! For my inconvenience I was offered a tire rotation package and $1,000 in order to switch my phone from an iPhone to an android. When I reminded them that an iPhone is the most commonly used phone in the US and that it would make my other Apple products obsolete, I was told that it was a "convenience problem." At that point I reminded them that people do not buy luxury cars solely to get them from point A to point B and that they are in the business of convenience. During this ordeal I was dealing with Lisa Avola the GM of Kelly Infiniti of Danvers. I only recommend talking to her if you would like someone to speak down to you and be condescending. Lisa does not even have the decency to call you back even when she tells you she will. Instead she asks the service department to do her bidding as even after 17 years of working there, she does not care about the customer. Also during this time the Service Manager asked me if I would be willing to get into a new Infiniti. I told him I would, but that I did not want to lose the value of my car as I have been reporting these issues for over a year and bought the car with the issue, without it being communicated to me. He is the one who put me in contact with Lisa who tried to offer me 64.5% of the amount I paid for the car, even though there was a QX30 on the lot with 2.5x as many miles on it for 80.6% of the value. Finally I told them what I want as they told me their was no fix and that I would just have to live with the issue. After being left in the dark and not hearing from Infiniti for 13 days, I finally heard from them. They told me that there was nothing they could do and told me I should take the issue back up with consumer affairs. I then spoke to consumer affairs who clearly trained the people at Infiniti of Danvers as they were equally as caring and helpful. I was told that the car payment they gave me a year ago meant that they would not do anything else for me. Please keep in mind that my car payment is lower because even though Infiniti does not require a down payment, I put nearly 50% down when I purchased the car. This is my first Infiniti and I will NEVER buy another other one. Kudos to Honda because apparently their service was so good, that I did not realize a luxury dealer like Infiniti stops caring about you literally the second your car drives off the lot. Pay a little bit more and get a BMW or a Mercedes and get the service that you deserve. More
by Gabriella
