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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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June 09, 2020

Always exceptional service from Kelly Friendly staff (Matt Shafman) always greats me with a smile and is very knowledgeable in what my Q70L Excellent professional service provided every More

by MOE-JOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Shafman
Jun 09, 2020 -

Kelly INFINITI responded

That is great to hear, Moe-Joe! We are glad that Matt has always been so friendly and that he has taken excellent care of you and your Q70L. Thank you for sharing your kind feedback with us! We appreciate the recommendation!

June 04, 2020

Having been an owner of 4 Kelly Infinity cars over the years I have experienced only top notch service from this dealership. The service manager, Pete, is very accommodating. Thank you for another great More

by JunebWell
Recommend Dealer
Yes
Employees Worked With
Pete
Jun 04, 2020 -

Kelly INFINITI responded

We really appreciate your loyalty! It is great to know that over the years, you have experienced nothing but top-notch service! We are glad that Pete has been so accomodating, especially during a time like this. Thank you for taking the time to share this with us! Take care!

June 02, 2020

Infiniti service is top notch. They provided with safe and efficient check in. I am very happy with the follow through on having my car serviced in a timely turnaround time. More

by Lfreddo12
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2020 -

Kelly INFINITI responded

Providing you with top-notch service is something we strive for here! It is great to know that you were given a safe and efficient service experience and that Pete took such good care of you and your vehicle. Thank you for sharing your experience with us!

February 28, 2020

Service responsiveness with Matt was attentive and great as well as my walk through the show room floor looking at new models with Keila. Good visit! More

by Doug
Recommend Dealer
Yes
Employees Worked With
Matt Shafman, Keila Giuliano
Mar 02, 2020 -

Kelly INFINITI responded

Hi Doug! On behalf of Matt and Keila, thank you for sharing your feedback with us! We are glad that both Matt and Keila were so helpful and great to work with. We will be sure to pass this along to both of them!

February 18, 2020

The environment is very good and welcoming also the people are very nice. I will always go to Kelly infiniti in danvers for all my cars service. More

by Joyce
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2020 -

Kelly INFINITI responded

That means a lot to us, Joyce! We are glad that everyone was so welcoming when you came in for service and that Peter took great care of you and your car. Thank you, Joyce, for sharing your feedback with us!

January 13, 2020

Peter has been terrific to work with, and really knows how to take care of his customers in a high value environment. He knows his staff well, and is very efficient in coordinating the work as well as com More

by Yan
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Kelly INFINITI responded

We are pleased to hear that, Yan! It is great that Peter has been so helpful and efficient. We appreciate you taking the time to share your feedback with us!

January 13, 2020

Matt the manager is always there to greet everyone and Pete my service manager is always very attentive and thorough. Very well run the service More

by Infiniti
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Seely, Debra Pimental
Jan 14, 2020 -

Kelly INFINITI responded

That is very kind of you to say! We are glad that both Matt and Pete have been great to work with and have always been so attentive. Thank you for sharing your feedback with us!

December 30, 2019

I appreciate the fact that Ryan Seely pays attention to the customer and their needs. Great follow up on his part which is greatly appreciated. Thank You! More

by Mcb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Seely
Jan 06, 2020 -

Kelly INFINITI responded

On behalf of Ryan, thank you for sharing your review with us! We are glad that Ryan has taken excellent care of you and always makes sure to follow up!

December 26, 2019

As a realtor I depend on my car as an extension of my office so reliability is of utmost importance. The service at Kelly Infinity has always met & exceeded my expectations. They set the standard that al More

by dogpga
Recommend Dealer
Yes
Employees Worked With
Matt, the service manager is a pleasure to deal with. He runs a great service department., Frank Falco
Dec 27, 2019 -

Kelly INFINITI responded

So very kind of you to say that dogpga, thank you. We honestly strive to be just as you mentioned - the standard that all other dealerships should follow, especially as a luxury car dealership. And we're so thankful that you shared your experience with our team so we can continue to maintain and improve our level of service. If there is anything else we can do for you dogpga, please don't hesitate to let us know.

December 19, 2019

Ryan was the most positive, customer focused service rep I have ever dealt with. I have owned cars for over 50 years and simply the best ever. The experience of visiting your dealership was enhanced by Ryan More

by charliedellacroce
Recommend Dealer
Yes
Employees Worked With
Ryan Seely
Dec 20, 2019 -

Kelly INFINITI responded

On behalf of Ryan, thank you, Charlie, for your review! It is great to know that you received excellent service and that Ryan really made your experience worthwhile. Thank you again, Charlie! Happy holidays!

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