Kelly Hyundai of Stroudsburg

Two appointments for inspection reschedule due to snow and one other issue. Car over heating just before appointment and was put in for repair. Verdict no problem. Same problem, a few days later, called b and one other issue. Car over heating just before appointment and was put in for repair. Verdict no problem. Same problem, a few days later, called back to bring in again. Week later appointment but could drop off and leave there. I said no. No loaner car available. Wife needed package returned via STAPLES so went even though leery of it. Got there but car problems got much worse so called dealer who was close by. Explained to manager, I was close by, about run around and stress of it all. She got me a loaner and told me to drop car off, and a week later my car was repaired. The good news is the repair was done right and the car detailed inside and out. Even three open bags of candy nicely folded closed in my glove box! The bad news was missing a brand new, not yet worn, fur lined leather gloves my wife had bought me! Last but not least were the pristine condition front mats tucked under the Weather Tech mats which were no longer there! This was realized a few months later when I did a cleaning. No one other than dealer and myself had access to the car! Oh wait there was also an extra couple hundred miles on the odometer as my car was used as the service vehicle since I took theirs as a loaner. I did get a two inch "knob" with a screw tucked between the Weather Tech back floor mat and the original that came with the car. No idea what it is for as it is not from my car! The purchase story of this car would require another 15 lines minimum! Suffice to say I had to sign over my $500 rebate, after market add-ons, mark-up to buy this car during covid. I'd like to think they fired the person(s) since the name change from Major to Kelly. If you service there take your valuables from the car. If you are buying get a copy of everything you sign! Inspections are free for life of vehicle so there is that. Good luck to all car buyers out there! Car was repaired (finally) properly and under warranty. More

Sheldon, as always, helped me immensely. At a time when I was looking for assistance with getting into a more reliable vehicle with little stress, he took time out of his day to really liste At a time when I was looking for assistance with getting into a more reliable vehicle with little stress, he took time out of his day to really listen and understand my situation. I got into a safer, newer vehicle that I really love and was able to work out a deal for the old one that was within my budget. A huge thank you to Sheldon for helping my husband and I for the third time! He is always appreciative and a huge asset to the Kelly company! More

Great Customer Service in the Service Department when i was there having my vehicle worked on. Stephanie was very nice and thorough in her explanations of what needed to be done. was there having my vehicle worked on. Stephanie was very nice and thorough in her explanations of what needed to be done. More

We are not pleased with their service. They are not thorough in keeping us informed of the progress with our vehicle. Meanwhile we are paying for a rental car as they had no loaner to give They are not thorough in keeping us informed of the progress with our vehicle. Meanwhile we are paying for a rental car as they had no loaner to give us. More