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511 Reviews of Kelly Honda - Service Center
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October 06, 2011
On November 26th, 2010 I went to the Kelly Honda dealership in Lynn to buy a Honda Odyssey 2006. After I left the dealer I noticed the car was not driving straight, as if the tires were not aligned. dealership in Lynn to buy a Honda Odyssey 2006. After I left the dealer I noticed the car was not driving straight, as if the tires were not aligned. I also noticed one of the headphones for the backseats was not working. After I returned to the dealership for the second time, the problem was only resolved after many attempts and only after I threatened to take them to court. I was told my tires were aligned but the car continued to drift to one side. They told me my car was fixed but it wasn't. I took my car to Sears Auto, paid out of pocket for the alignment, and car was still drifting to one side instead of going straight. I was told that I needed new tires, so I paid for two new tires. But the car is still off balance. After running a car fax on my purchased vehicle I learned the car was involved in two accidents, which probably affected the car's alignment. In the same week, I noticed there was at least one screw missing from each tire and the car manual was missing. The Service Center was able to give me the screws the following week and I was told I would only receive the manual in two or more weeks. After waiting for two weeks I called the dealership and they provided me with a 2010 Odyssey manual, when my car is a 2006. When I was closing the deal I was promised an original (2006) manual and they failed to give me that. About one month later after driving through a puddle, water leaked into the carpets of the back of my car. I went to the dealer and asked if my warranty covered it, and I was told NO. What kind of warranty is this? I was guaranteed bumper to bumper warranty! So I had to pay out of pocket for the repairs. Now whenever it rains, there is water leaking in through the doors! My kids were complaining they were getting wet from the water coming in! I went to the dealer and was told my warranty does not cover that, and that I would have to pay $300.00 for repairs. The lights in my dashboard burned out twice. I was also charged out of pocket to get those lights fixed. What about my extended warranty?? To make matter worse, I began hearing noises in the transmission whenever it switches gears about one month ago. I went to the Kelly Honda Service Center in Lynn twice and was told the noise it was making was "normal". After I insisted with them several times they had me talk to a mechanic. He challenged me to drive any car on the lot because they ALL make that sound. But I didn't believe him. I've been a client of Honda for many years. When I lived in Brazil I had two Hondas, and I never heard a sound like that coming from the transmission. No mechanic has ever made such an absurd statement to me as this one did. I would like my case to be reviewed and that I receive the attention I deserve as a client. More
by carlossantos
Employees Worked With
I don't remember
September 25, 2011
Rhonda and Chris were so helpful and efficient...I live a distance from the Honda dealership in Lynn but would rather go to the Kelly Honda dealership than the one closest to my home for the service is alw distance from the Honda dealership in Lynn but would rather go to the Kelly Honda dealership than the one closest to my home for the service is always a great experience..... More
by pgreel89
Employees Worked With
Rhonda, Rhonda Psomos
August 12, 2011
I own a 2003 Honda Accord Coupe EX and love it. It's the 5th Honda I've bought. 4 from Kelly Honda. It wouldn't start the other day so I had the car towed to Kelly Honda in Lynn. Even though it's not bra 5th Honda I've bought. 4 from Kelly Honda. It wouldn't start the other day so I had the car towed to Kelly Honda in Lynn. Even though it's not brand new I have a comfort in knowing that the most knowledgeable people are working on it. The car was ready within 24hrs & everything was perfect. The Service Manager Mike & the Service employee Rhonda were extremely helpful. I don't regret making the choice to have it serviced at Kelly Honda. More
by Cynthia Wood
Employees Worked With
Mike/Svc Mangr & Rhonda in Svc Dept., Michael Psomos Sr., Rhonda Psomos
July 27, 2011
Kelly Honda is by far the best Honda dealership in the Greater Boston area. I live less than a mile from a different Certified Honda Dealer, however, I drive 15 miles out of my way to go to Kelly Honda. I Greater Boston area. I live less than a mile from a different Certified Honda Dealer, however, I drive 15 miles out of my way to go to Kelly Honda. It's THAT worth it. They are top notch when it comes to price and are very respectful of your time. Their service team works quickly and very effectively, you can't get better than that! They treat you with respect and listen to the issues you are having and they are sure to communicate with the client during the entire process of what is going on with your car. You are in good hands at Kelly Honda regardless of the reason (big or small) you visit them. More
by msusan27
Employees Worked With
Mike Psomos, Michael Psomos Sr.
May 13, 2011
With my old car, the dealership (which was not convenient to where I lived or worked) did oil changes by appointment only. It became such a pain in the ass that I started going to a local Valvoline instead ( to where I lived or worked) did oil changes by appointment only. It became such a pain in the ass that I started going to a local Valvoline instead (the one on Western Ave in Lynn: they're great). So when my new car needed an oil change, I called Kelly Honda to make an appointment. But they said don't bother: just bring it in when it's good for you. Which I did. They took the car right away, and I had it back in about 15 minutes. Then they told me that the first oil change is on the house. Daddy likey! Later came the recall notice in the mail. Evidently, some wire that runs from the electric motor behind the rear seat to the gas motor up front had some risk of catching fire if a lot of weight was placed on it. Well, I seldom have rear seat passengers, so I wasn't too concerned. I intended to take care of it, but I wasn't in a rush. Weeks went by, and I still hadn't done it. So the dealership called me to make an appointment (and by doing so earned *major* points with this procrastinator!). I thanked them for proactively calling me and made the appointment. Then, the morning of the appointment, something came up, and I realized I wouldn't make it in time. So I called the service department to reschedule. Again, they said, don't sweat it. Bring it in today when you can. Which I did. They told me to expect it to take an hour or so, and that's about how long it took. Obviously, since it was a recall, there was no charge. Anyway, when I bought my Saturn, I didn't factor in the importance of the dealership's service department. When that car shat the bed, and I needed to get another car quickly, I went to Kelly Honda because 1.) I knew I wanted a Civic Hybrid, and 2.) frankly, Kelly Honda is just a few minutes from where I live. So even though my experience with Kelly Honda's service department has been limited, they have far and away exceeded my expectations. They have been flexible, efficient, and considerate. And that, in turn, has made the car ownership experience that much better. More
by DaddyDogg
Employees Worked With
I do not remember their names
September 28, 2009
They were friendly but didn't seem to have a clue what was going on. I told them on the phone it was for a recall, and when I got there they ask what recall it was. My car only had one recall, they can' was going on. I told them on the phone it was for a recall, and when I got there they ask what recall it was. My car only had one recall, they can't even tell by the car model and year what recall it was? I also asked them to look at the radio as it was an issue I've seen posted on the web. They told me there was nothing they could do. It wasn't until I called Honda USA HQ, that I found out that they extended the waranty of the radio to 7years/100k miles. More
by hwlcd
Employees Worked With
Service Department
March 13, 2009
On Friday the 13th, at lunchtime, I noticed a leaking windshield wiper fluid reservoir in my Honda CRV. The Kelly Honda Service Advisor Joe Graves got it fixed within a few hours at no charge, since it windshield wiper fluid reservoir in my Honda CRV. The Kelly Honda Service Advisor Joe Graves got it fixed within a few hours at no charge, since it was covered by warranty. As usual, my car was also washed at no charge. The Honda driver trasnported me back and forth to my office while the repair was performed. I am thankful to the Kelly team for their fast service and professionalism. Over the years I have dealt with a dozen other dealers and have found that Kelly Honda is outstanding for its sales and service teams. More
by EllenM
Employees Worked With
Joe Graves
January 27, 2009
Joe Graves was one of the best customer service reps I have dealt with in a while. He was very professional and has such a great positive attitude. I would recommend anyone to him and will enjoy doing fut have dealt with in a while. He was very professional and has such a great positive attitude. I would recommend anyone to him and will enjoy doing future business with him. Keep it up Joe your doing a wonderful job!! More
by fizzyfit
Employees Worked With
Joe Graves
October 29, 2008
My 2001 Oddyssey was recently in for transmission repair. We have been thrilled with our buying and service experience over the years. The Kelly Honda staff is professional and enthusiastic! Our experienc We have been thrilled with our buying and service experience over the years. The Kelly Honda staff is professional and enthusiastic! Our experience has been second to none. Tom Solone, the General Manager is always available and very eager to help. His vast experience in customer service is exceptional in assuring that your Honda ownership is the best experience you have ever had with a vehicle. Sincerely, David Barter More
by David Barter
September 30, 2008
I had purchased my Honda at Boch Honda originally but family members suggested that I get my service done at Kelly. This is my third visit to the dealership for service and they have been provided outst family members suggested that I get my service done at Kelly. This is my third visit to the dealership for service and they have been provided outstanding service each time. Jeff Kovacek was my Service Consultant on my last visit and made sure that I was happy with the work done and even honored coupons that I had with Boch Honda. I will be looking to trade in my honda soon and if the Sales area offers the same service as the Service Area, I know I will be very happy with that experience as well. More
by adam0368
Employees Worked With
Jeffrey A Kovacek
