Kelly Honda - Service Center

Safe to drive I recently went into Honda on the Lynnway because my friend had a nail in her tire tire. She felt strange driving in there where she drives a ford but I recently went into Honda on the Lynnway because my friend had a nail in her tire tire. She felt strange driving in there where she drives a ford but it was close to us at the time and I had recently been there with my car and had a great experience. Justin assisted us and told us the tire needed to be replaced, not just plugged. While the car was on the lift, they also noticed other work that needed to be done as well. Justin explained to us that some things could wait but others needed immediate repair because of safety issues. We were impressed with the honesty and how quickly we were spoken to on the matter. When She brought her car back to be fixed both Justin and Ariel were very helpful and knowledgeable. Like I said earlier my friend drives a ford but chose to return to Honda for her service needs because they made us feel safe to drive my that again. More

Excellent service! My husband and I recently went in to service our Honda Civic. This was our first time in this service center, and will not be our last! Justin was ext My husband and I recently went in to service our Honda Civic. This was our first time in this service center, and will not be our last! Justin was extremely helpful and knowledgable, and got us in and out of there in no time! I look forward to working with Justin for all of our car service needs. More

Poor Customer Service I recently brought my 2007 Honda Accord in for service last Saturday. Was told by Justin that my car was one of the recalls for an airbag due to the p I recently brought my 2007 Honda Accord in for service last Saturday. Was told by Justin that my car was one of the recalls for an airbag due to the proceedings in Washington regardinga irbags. I was told by Justin that he will be ordering the part and would get a call on Monday when part arrives to schedule the appointment. No call on Monday or Tuesday. Called Wednesady, New Years Eve, Justin was not working so I spoke with the Manager Mike who said he will take care of the issue and to verify if part came in and would let me know by the end of business. No call. Called the dealership today, can't get a hold of Mike or Justin and am unable to leave voice mail because no one has voice mail, not even the Manager...lol. I understand people are busy and service departments are always busy, but a call back shouldn't be too much ask for. even if the part is not in or back ordered I would like to know. They are not making it easy. More

Awesome!!! I brought my wife's car in for service. And after a sit down with the Michael Psomos Sr. about the problem, he was eager to get it done the right way. I brought my wife's car in for service. And after a sit down with the Michael Psomos Sr. about the problem, he was eager to get it done the right way. Very pleased with the quality of professionalism and sincerity of all Kelly honda employees. Will continue to buy and service my cars from them. More

Scam service. Had car for 9hrs, and read me the diagnostic codes for $55, normally $118. Auto parts place will do this for free. Unapologetic scam service. Tried them twice. Never again. diagnostic codes for $55, normally $118. Auto parts place will do this for free. Unapologetic scam service. Tried them twice. Never again. More

On November 26th, 2010 I went to the Kelly Honda dealership in Lynn to buy a Honda Odyssey 2006. After I left the dealer I noticed the car was not driving straight, as if the tires were not aligned. dealership in Lynn to buy a Honda Odyssey 2006. After I left the dealer I noticed the car was not driving straight, as if the tires were not aligned. I also noticed one of the headphones for the backseats was not working. After I returned to the dealership for the second time, the problem was only resolved after many attempts and only after I threatened to take them to court. I was told my tires were aligned but the car continued to drift to one side. They told me my car was fixed but it wasn't. I took my car to Sears Auto, paid out of pocket for the alignment, and car was still drifting to one side instead of going straight. I was told that I needed new tires, so I paid for two new tires. But the car is still off balance. After running a car fax on my purchased vehicle I learned the car was involved in two accidents, which probably affected the car's alignment. In the same week, I noticed there was at least one screw missing from each tire and the car manual was missing. The Service Center was able to give me the screws the following week and I was told I would only receive the manual in two or more weeks. After waiting for two weeks I called the dealership and they provided me with a 2010 Odyssey manual, when my car is a 2006. When I was closing the deal I was promised an original (2006) manual and they failed to give me that. About one month later after driving through a puddle, water leaked into the carpets of the back of my car. I went to the dealer and asked if my warranty covered it, and I was told NO. What kind of warranty is this? I was guaranteed bumper to bumper warranty! So I had to pay out of pocket for the repairs. Now whenever it rains, there is water leaking in through the doors! My kids were complaining they were getting wet from the water coming in! I went to the dealer and was told my warranty does not cover that, and that I would have to pay $300.00 for repairs. The lights in my dashboard burned out twice. I was also charged out of pocket to get those lights fixed. What about my extended warranty?? To make matter worse, I began hearing noises in the transmission whenever it switches gears about one month ago. I went to the Kelly Honda Service Center in Lynn twice and was told the noise it was making was "normal". After I insisted with them several times they had me talk to a mechanic. He challenged me to drive any car on the lot because they ALL make that sound. But I didn't believe him. I've been a client of Honda for many years. When I lived in Brazil I had two Hondas, and I never heard a sound like that coming from the transmission. No mechanic has ever made such an absurd statement to me as this one did. I would like my case to be reviewed and that I receive the attention I deserve as a client. More

Rhonda and Chris were so helpful and efficient...I live a distance from the Honda dealership in Lynn but would rather go to the Kelly Honda dealership than the one closest to my home for the service is alw distance from the Honda dealership in Lynn but would rather go to the Kelly Honda dealership than the one closest to my home for the service is always a great experience..... More