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509 Reviews of Kelly Honda - Service Center
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September 11, 2015
Upkeep I recently brought my 2014 Honda Accord in for a 30k check and received the prompt, efficient service that I have known to be the trademark of Kelly H I recently brought my 2014 Honda Accord in for a 30k check and received the prompt, efficient service that I have known to be the trademark of Kelly Honda The service advisor, Ariel Vittini, welcomed me and thoroughly explained what the service would involve, Later he suggested a tire alignment and stressed that Kelly was having a promotion for that sevrice today My car was ready in a timely fashion The experience was totally satisfying Ray Donnelly More
by RDONNELLY525
Verified CustomerEmployees Worked With
Ariel Vittini
September 10, 2015
Could be better OK visit. A bit disappointed that the car wasn't cleaned as promised - if your advertising say that you also will vacuum after the service, that, in m OK visit. A bit disappointed that the car wasn't cleaned as promised - if your advertising say that you also will vacuum after the service, that, in my book, means the front and the back not only the drivers area. It would only taken a few extra minutes but leave a better impression. While in the waiting area, I approached Brandon asking about special on the lease for Accord. I was upfront and told him that I am not making any decisions and just inquiring if they have anything good going on. He told me that the promotions changes every month and the deal will depend on time when I am ready to get a new car. He didn't get out of his desk or ever get up of his chair. He basically dismissed me. Not coming back to him or to the dealership unless Kelly has something that no over places do. By the way, my lease was up in December and I am now on the extended lease and can get a new car anytime I want. If Brandon spend a few more minutes with me, I might of offered him that information. But our conversation was to short for that. I would like to Thank Ariel for his smile and friendliness and the girl at the Customer Service desk by the Service department (don't know her name) - she also was very friendly, responded to my questions with a smile, and was very friendly. Over all, I got what I came for - an oil change. Could of driven away in a cleaner car or a brand new car to that matter. More
by GTEMINA
Employees Worked With
Ariel Vittini, Brandon Amodeo
September 10, 2015
Professional technician and service manager A downside is that the employees who answer the phone in the service area do not have a lot of knowledge about the service of the cars. For example, A downside is that the employees who answer the phone in the service area do not have a lot of knowledge about the service of the cars. For example, I called to ask if it was okay to take a trip to the Cape when I had a 10% oil reminder on my dash. The employee did not know, so I was put on hold while she asked a technician. Then I asked her what type of oil I would need to put in my CR-V and she put me on hold again to ask the technician. I made a very bad mistake by putting the oil into the transmission hole, so I called back and told the same employee what I did, and once again, I was put on hold for several minutes while she checked with the technician. I miss David (I believe that was his name), who had extensive knowledge about the service of my car. On a very positive note, my car was towed to Kelly Honda, in order to have the transmission flushed out and Ariel was great. He got the process started quickly and within an hour, the technician had flushed out the transmission area and I was on my way to the Cape. More
by CindyInSalem
Employees Worked With
Ariel Vittini
September 09, 2015
oil change Very efficient. Express oil change took only about half an hour. Would recommend Kelly Honda for both sales and service. We bought our car a year ag Very efficient. Express oil change took only about half an hour. Would recommend Kelly Honda for both sales and service. We bought our car a year ago from Eddie and he was great. The car just told us it was time for its first oil change. More
by VIN0
Employees Worked With
Edward Mejia, Anais Peguero
September 09, 2015
very helpful. would definelty go back. great service. i would go back for service. the service was very helpful and they answered all my questions. would recommend to friends as well. great service. i would go back for service. the service was very helpful and they answered all my questions. would recommend to friends as well. More
by JUSTINHINKLE20
Employees Worked With
Kenny Batista
September 08, 2015
service advisor Justin was very helpful in arranging service for brakes. he also arranged to a loaner car for me to use while my car was being serviced Justin was very helpful in arranging service for brakes. he also arranged to a loaner car for me to use while my car was being serviced More
by JWGREECE
Employees Worked With
Justin Maurais
September 07, 2015
very helpful Kelly honda is a very friendly place. Fast service and everyone is very polite also the dealer is nice and clean + your car gets a free wash Kelly honda is a very friendly place. Fast service and everyone is very polite also the dealer is nice and clean + your car gets a free wash More
by RAYSOTO79
Employees Worked With
jonathan lopez
September 07, 2015
Great Service Got me in on time and quickly repaired my CRV air bag recall and were willing to complete the 44 point inspection on the spot even though I did not ha Got me in on time and quickly repaired my CRV air bag recall and were willing to complete the 44 point inspection on the spot even though I did not have a reservation for inspection/oil change. More
by BTWCRJ7
Employees Worked With
Rhonda Psomos
September 04, 2015
Excellent Service Brought my car down to have it serviced and everything went smoothly! I felt welcomed and the whole process made it enjoyable. I even talked to Joe Brought my car down to have it serviced and everything went smoothly! I felt welcomed and the whole process made it enjoyable. I even talked to Joe Sullo who helped me with my leasing of my car and as usual we had a good conversation. More
by RICHARDW80
Employees Worked With
Joe Sullo
September 04, 2015
Generally all good was except except for the following. I needed to return because someone had to order a part. I was told that someone would call me. No one did. I finally called in. It was there. On I needed to return because someone had to order a part. I was told that someone would call me. No one did. I finally called in. It was there. On the first visit and the second Anais was great. Courteous, helpful and efficient . On the first visit she smiled with me when I told her that I had corrected another employee when he said that I should go over to see "the Girl". I said " Yes, I will see the woman". I doubt he would have said that one of the male employees was "a boy". Please keep those things in mind when training employees. Thanks More
by shbrown26
Employees Worked With
Anais Peguero
