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Kelly Honda - Service Center

Lynn, MA

3.9
513 Reviews

513 Reviews of Kelly Honda - Service Center

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October 26, 2015

Always a great experience From the time I got out of my car & Jonathan took it was about 20 minutes in all. Ariel & Jeremy helped me answer a few questions. They were both very More

by DDELLO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan, Ariel Vittini
Oct 29, 2015 -

Kelly Honda responded

Hi DDELLO1, thank you for reviewing our team. We are happy to hear that both Jonathan and Ariel were able to help you out and answer your questions. Thanks again, we hope to work with you again in the future.

October 23, 2015

Service Department Customer service was excellent - Katharine was very friendly and professional. The service work (oil change, tire rotation and inspection sticker) w More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katharine
Oct 23, 2015 -

Kelly Honda responded

Thank you for your review Paul, we appreciate your insight and feedback. We always are striving to provide the best customer service possible. Our team could not be happier to hear Katherine was so helpful to you during your visit, and that our service team got your car's work done quickly and right. Please let us know if we can help you again, and thank you Paul for taking the time to review us.

October 22, 2015

Service Department Outstanding Service from the entire service department. Justin was kind and courteous. A pleasure to work with. Prompt service and friendly staff. Wou More

by Guggi162314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Maurais
Oct 23, 2015 -

Kelly Honda responded

Thank you Guggi, glad to hear that Justin and our service team were so efficient and friendly. That's certainly what we like to hear about our staff. We hope to help you again soon, and don't be afraid to reach out at any point if there is anything else we can help you with Guggi.

October 21, 2015

Recall, inspection, check tires The service team were excellent. They were cordial and understanding. The manager informed me of other problems that were known for my vehicle so ther More

by RODD.CLAUSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anais Peguero
Oct 21, 2015 -

Kelly Honda responded

Hi Rodd, thank you so much for sharing. We appreciate hearing that our team took such great care of you, and we hope that we can help you for any of the future work that may need to be taken care of. Please let us know if there's anything else we can do for you, and thank you again for leaving us your feedback online - we greatly appreciate it Rodd.

October 21, 2015

Extremely Slow Service Was first in line when the doors opened at 7:30 for your "Express Service". I was there for an oil change and the purchase an programming of a spare f More

by DEWALLIS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Anais Peguero
October 21, 2015

Exelent service I am wery satisfiyed with service i am costumer for over three years and allways i am so satisfied with service and i am planing in future to come all More

by HOXHALULZIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anais Peguero
Oct 23, 2015 -

Kelly Honda responded

Hi HOXHALULZIM! Thank you for sharing your service visit experience with our team, and we appreciate you visiting with us as a loyal customer of ours at Kelly Honda. We would be happy to help you with your CR-V interest anytime - just let us know whenever you are ready and we will get you into the perfect CR-V for you. We look forward to seeing you again HOXHALULZIM.

October 20, 2015

Oil change Just going in for an oil change and having them just check everything all at once is great. I love how everyone as soon as you go in is super nice. Ev More

by ANNABORBON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anais Peguero
Oct 20, 2015 -

Kelly Honda responded

Hi Anna, we are glad to hear that you received such great service. While things can get busy here at times, we always make sure our customers are top priority. Thank you for sharing your experience with us and we hope to work with you again.

October 20, 2015

Each person I observed was friendly, courteous, professiona I gave 5 stars because I was very impressed with the quality of the Kelly service staff. I feel the prices charged are definitely on the high end but More

by peggy0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Maurais
Oct 20, 2015 -

Kelly Honda responded

We appreciate you taking the time to share your feelings with our Kelly Honda team. We assure you that we are checking the competitions pricing daily and if you have any questions regarding our pricing, we are more than happy to assist you with them. Thank you Peggy and we look forward to helping you in the near future again.

October 19, 2015

Regular oil change As usually excellent customer service. when I noticed that my front sit had not been properly cleaned, they took the car back and cleaned it up pretty More

by Lo
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Anais Peguero, Kenny Batista
Oct 20, 2015 -

Kelly Honda responded

Hi Lo, we apologize for the oversight and we appreciate you giving us the opportunity to take care of your issue. Thank you for your feedback and we hope you give us the chance to work with you again in the near future. Please do not hesitate to reach out if you need anything else. Thank you Lo, have a great day.

October 19, 2015

Great in and out service on a Saturday Rhonda delivered excellent service....great customer skills Joe Sullo always asks if we are happy with our Honda and is always ready to answer any qu More

by GARY.MCMAHON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda Psomos, Joe Sullo
Oct 20, 2015 -

Kelly Honda responded

We are glad that Rhonda and Joe were able to help you out Gary. Making sure our customers are happy is a top priority for us. Please do not hesitate to contact Rhonda, Joe,or anyone here at Kelly Honda. Thanks again Gary.

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