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Kelly Honda - Service Center

Lynn, MA

3.8
509 Reviews

509 Reviews of Kelly Honda - Service Center

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January 21, 2016

quick service, very efficient. drove in for an oil change on a Saturday morning it seemed busy but they just squeezed me in with everyone else who was there. Rep answered all my que More

by KERRIE978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Vittini
Jan 22, 2016 -

Kelly Honda responded

Thanks Kerrie! Glad that we could accommodate you on a Saturday, we know how busy our customer's schedules can be. Thank you for your recommendation, have a great day.

January 21, 2016

oil change only used express service for oil change and was handled very professionally….service writer did a very good job and was very thorough and reviewed service More

by MURPH28
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
anais, Anais Peguero
Jan 22, 2016 -

Kelly Honda responded

We're pleased to hear that MURPH28. We are glad that you had a good experience using the express service. We look forward to working with you again.

January 21, 2016

the best It is always a pleasure to have my Honda Ridgeline serviced at Kelly Honda , easy in and out . Not like going to some dealers I have More

by MMGIGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Maurais
Jan 22, 2016 -

Kelly Honda responded

It is a pleasure working with you MMGIGS! Great to know that you always have a positive experience with us. Thank you for your review.

January 19, 2016

Excellent Service This was my first time needing to get an oil change with my new car. Everyone was super nice and one employee even went outside to move my car closer More

by TINA C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of employees names
Jan 20, 2016 -

Kelly Honda responded

Thanks Tina! We're glad that your first service visit was a positive one. Great that everyone was so nice and accommodating-especially with moving your car closer since it was so cold out. Thanks again Tina, take care.

January 18, 2016

Oil change etc Visit ok needing oil change etc and also had ?' On the navigation system which is very poorly designed by Honda along with instrument panel and radio More

by PAUL28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda Psomos, Morgan Murphy
January 16, 2016

Service Work on my car/test drive a new car Good service and pleasant, clean waiting area. Test drove a new CRV while waiting for service. to be done, Both service rep and salesman were pleasa More

by LMV50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Oise
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda Psomos
Jan 20, 2016 -

Kelly Honda responded

Glad to hear that LMV50. We appreciate you sharing your review with us, hope to see you again soon.

January 15, 2016

Service Department Arial Is a dedicated and honest service adviser. He heard I had a unsatisfied experience. I have been going to Kelly Honda in Lynn for years and this More

by CATHYHINES57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Vittini
Jan 20, 2016 -

Kelly Honda responded

Thanks Cathy! Glad that Ariel went above and beyond to help you, we appreciate your loyalty and dedication to us. We look forward to seeing you again.

January 15, 2016

Great service I had a problem with my right front tire. I called and told service and they said bring it right in that I didn't need an appointment. When I pulled More

by HANDLEYLURINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Vittini
Jan 20, 2016 -

Kelly Honda responded

Great service is what you deserve HANDLEYLURINE! Happy to know that the problem with your front tire was taken care of. Thanks for sharing your experience with us, we hope to see you again soon.

January 14, 2016

Very professional and courteous. I returned my CRV for a re-occurring problem. I was assured that there was no danger to cause damage while driving the car and that as soon as Honda More

by IARROBINOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The girls at the service desk were very helpful and courteous., Justin Maurais
Jan 20, 2016 -

Kelly Honda responded

Thanks for sharing your feedback with us IARROBINOR. We are glad that your CR-V was taken care of and everyone was so friendly. Please let us know if there is anything else we can do for you.

January 13, 2016

Spending lots of money on new tires! I went to Kelly for a tire repair and was told I needed a new tire. Because it is better for the car if you have equally new tires on both sides, I no More

by AWALSH16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anais Peguero
Jan 20, 2016 -

Kelly Honda responded

That's great news Andrea! We're more than happy to help. Glad to hear you were able to receive a discount on the new tires. Thank you for sharing your review with us, take care Andrea.

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