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509 Reviews of Kelly Honda - Service Center
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March 16, 2016
Service and Customer Oriented I have been a customer for more than two decades and travel a distance to have my car serviced at Kelly Honda. I trust their work and they take great I have been a customer for more than two decades and travel a distance to have my car serviced at Kelly Honda. I trust their work and they take great care in making sure the needs of the customer are met while they are servicing the vehicle. More
by ELSOSCARR
Verified CustomerEmployees Worked With
I don't remember her name but the cashier was friendly and attentive as well., Ariel Vittini
March 12, 2016
Service center oil change Excellent service always I have been going to Kelly Honda in Lynn for many years to have my oil changed always great service.. My last lease was not w Excellent service always I have been going to Kelly Honda in Lynn for many years to have my oil changed always great service.. My last lease was not with Kelly of Lynn would like to lease there but got a better lease deal at a different dealership. More
by ARUBAHIDEAWAY
Employees Worked With
Did not get names but everyone in service I have dealt with was great
March 06, 2016
In for state inspection sticker This was my second visit with in the month. Once again, everything was top notch from the moment the service center door opened for my arrival. I wa This was my second visit with in the month. Once again, everything was top notch from the moment the service center door opened for my arrival. I was in and out of there in about 30 minutes More
by AJMENTO
Employees Worked With
Didn't get anybody's name
March 05, 2016
Quick Inexspensve Service I use the service coupons on their website to bring the price down to what I would pay outside a dealership, and I get genuine Honda parts and service I use the service coupons on their website to bring the price down to what I would pay outside a dealership, and I get genuine Honda parts and service by mechanics that know Honda better than anyone. In addition, the service is quick and the waiting area is clean, comfortable and not claustrophobic; there is also small play room if I have to bring one of the little ones. I also recently purchased a complete roof rack (rails and cross bars) for my 2014 Pilot. With an online coupon I spent no more than the same items would have cost on Amazon (and every other website I checked); they were in within 24hrs, and I didn't have to pay for shipping (making the purchase actually about $40 less expensive that ordering online). More
by xxxx
Employees Worked With
Michael Psomos Jr., Kenny Batista
February 29, 2016
Ariel has been great to work with, very accommodating Because of the quick service & working with Ariel and the work they do has been good. Even if their is an error made, they have fixed it right away. Because of the quick service & working with Ariel and the work they do has been good. Even if their is an error made, they have fixed it right away. More
by JMILLER41
Employees Worked With
Ariel Vittini
February 29, 2016
Pleasant, polite, and quick experience. Drive in quick and efficient to service my needs. Wait time pleasant in customer lounge area. Free coffee hit the spot. When my car was ready, I ha Drive in quick and efficient to service my needs. Wait time pleasant in customer lounge area. Free coffee hit the spot. When my car was ready, I had some questions about my tires and the service manager was quick to personally check them to make sure they had the right psi. It's nice to know and feel the car was serviced properly. I'll be back. More
by jerimiah2
Employees Worked With
Justin Maurais
February 04, 2016
Surprise! When I brought my 2103 Pilot in for service I had agreed to talk to someone about doing a lease trade-up, but I wasn't expecting to drive away the sam When I brought my 2103 Pilot in for service I had agreed to talk to someone about doing a lease trade-up, but I wasn't expecting to drive away the same day with a new lease. The agreement we came to was good for everyone and I am enjoying my new car! More
by JANLYND
Employees Worked With
Ariel Vittini, Sal Castro, Eli Hanna, Brenden Kelly
January 31, 2016
Friendly experience Very good costumer service , in & out quickly, enjoyed the nice and warm refreshments. Get to see the latest of all model. In the waiting room catch Very good costumer service , in & out quickly, enjoyed the nice and warm refreshments. Get to see the latest of all model. In the waiting room catch up with all the latest news, sports, and celebrity gossip. More
by PINTUPATEL913
Employees Worked With
Ariel Vittini
January 29, 2016
Routine maintenance.. Also worked with another lovely person in Service (wish I had paid more attention to her name..sigh)....and appointment went more quickly than expecte Also worked with another lovely person in Service (wish I had paid more attention to her name..sigh)....and appointment went more quickly than expected! More
by IMPEPPER
Employees Worked With
Ariel Vittini
January 29, 2016
Frustrating After multiple instances of Kelly Honda employees finding big ticket items wrong with my car when I take it in for routine maintenance, I have to conc After multiple instances of Kelly Honda employees finding big ticket items wrong with my car when I take it in for routine maintenance, I have to conclude that this dealership is not safe for me to return to. I think they see dollar signs all over my forehead when I walk through the door. On December 29th, when I got an oil change and some electrical work done, I was told that my tie rods would have to be replaced "pretty soon" -- but Justin assured me that it was not an emergency. "When you can get to it," is what he said. Funny that when I brought my car back in less than a month later (two weeks of that month I was on vacation and out of town, therefore not driving the car) for an Emissions Sticker, I was told that I wouldn't pass inspection without having my tie rods fixed. Now, wouldn't Justin have TOLD me that at the end of December? "I would recommend getting these done as soon as you can since you won't pass inspection without it." To me, this is what a reliable, knowledgeable repair team does. I suspect my car would have passed inspection somewhere else. In taking apart my car, mechanics (I worked with Kenny) found rusted bolts and things that needed to be replaced. And the alignment needed to be done. Okay, fair enough. I have a 2002 CR-V - it's an old car. My major complaint is the way I was not communicated with throughout this process of stacking repair upon repair. Kenny would call me and leave a message and even though I promptly returned his calls, he would suddenly not be available for hours. One ENTIRE DAY went by without a return call -- his excuse being that the receptionist "wrote down the wrong number." How ridiculous: I've been in the Kelly Honda system for years. Press a button and look it up. Also, if you can text me accurately, you have my correct number. I was given a loaner car, which I'm sure the dealership thinks is a great benefit. It is if you're getting your car back in a reasonable amount of time, sure. But every day that I'm driving a loaner I am at risk to accrue a liability. And since I had a little Civic during a snowfall (thanks for not thinking to put a snow brush in the trunk, guys), I was at even more risk to get dinged than usual. In the end, I went in for an emissions sticker on a Thursday evening and got my car back SIX DAYS LATER with an $800 bill. It would have been higher but since I had told Ariel that $800 was my maximum budget and he agreed that they would "take care of me" in a verbal agreement, they kept my bill to $800. I do appreciate that. I do not appreciate having to fight for it. My problem with Kelly is that this ALWAYS HAPPENS. I go in with an issue, it balloons into a huge repair bill, and I get my car way, way, way later than it is promised. I think this dealership is making money hand over fist on idiots like me who keep going in and thinking that Kelly Honda cares about anything but hitting me up for maximum repair bills every time I stop in. Everyone there is smilingly polite but they know the bottom line. Happens every time. More
by Honda Owner
Employees Worked With
Kenny Batista
