Kelly Honda - Service Center

Bad customer service I had to wait for the guy who is doing the shuttle ‘Jason’ for about 30 min. He was just bouncing around. He didn’t care. Until somebody else came and I had to wait for the guy who is doing the shuttle ‘Jason’ for about 30 min. He was just bouncing around. He didn’t care. Until somebody else came and gave me a ride More

Last minute fix As I was leaving work this afternoon I realized I had a flat tire. I was able to fill the tire long enough to make it to the service center. When I ar As I was leaving work this afternoon I realized I had a flat tire. I was able to fill the tire long enough to make it to the service center. When I arrived, to a clearly busy evening, I was greated promptly. I explained that I didn’t have an appointment and was traveling for work tomorrow morning. The technician I spoke with brought over the service manager to see if there was anything they could do. The team was able to squeeze me in SAME DAY. I’m so incredibly appreciative. I was nervous to drive so far on the highway with a questionable tire. Thank you for your kindness and professionalism. I wish I got the team members names so I could thank them personally. More

Helpful, responive, professional First time I used Kelly Honda for my new, used CRV. Had a positive experience from start to finish. Will go there again. Robert, who was assigned as m First time I used Kelly Honda for my new, used CRV. Had a positive experience from start to finish. Will go there again. Robert, who was assigned as my service assistant was great. Thank you! More

Car service done in timely manner Actually, oil chg and tire rotation and sticker was ready before I was told it wd be. Will always use Kelly Honda. Jonathan Lopez was courteous and e Actually, oil chg and tire rotation and sticker was ready before I was told it wd be. Will always use Kelly Honda. Jonathan Lopez was courteous and excellent More

The service department I really like other Kelly dealerships but this service department needs major improvements for example; customers should always come first, communica I really like other Kelly dealerships but this service department needs major improvements for example; customers should always come first, communication is very important, and lastly speed of service is great but it’s more important to cover all customers concern and resolve all issues rather then saying “we don’t understand your concern” “that service isn’t avaible at the moment” I will not service my vehicle here anymore, I was in the market for an Si or even a Type R is the budget allowed but I will look at another Honda dealership because I can’t trust my vehicles in this service department. It’s just not worth the headache.... More

Not happy😩 I went in for an oil change and I wanted a fuse replaced. They did the oil change and engine and cabin filters replaced. They came out with a list of I went in for an oil change and I wanted a fuse replaced. They did the oil change and engine and cabin filters replaced. They came out with a list of things they recommended. I figured I better check before I did the whole list. I really wanted the fuse replaced because I couldn’t charge my phone. They wouldn’t do it without a electrical diagnosis fee of $142.00 and I had to leave the car. I just wanted a fuse replaced. They refused!!! I’ll go somewhere else More

Curse the day we bought a car from jelly Honda Bought a brand new 2018 accord in October come February there was a malfunction in the car that rendered it undrivable . things happen OK bring the Bought a brand new 2018 accord in October come February there was a malfunction in the car that rendered it undrivable . things happen OK bring the car in Tuesday they say they have to order the part in a snowstorm I have no window so I have to leave my car it’s my only car and I’m stranded with my son now and they have no loaners I take a cab home you tell me a loaner should be available the next day call the next day still no loaner my cars not ready three days later after missing work all these days with no car and taking taxis they tell me the windows fixed but now there’s an issue with something else with the car that they need to order parts for still no loaner still no vehicle no one cares it’s unacceptable when you buy a brand new car and you expect it to drive you to your daily life and things that you need to do it for the money you spend it’s in sane I would never ever go there again after Pick up my car. Never again More