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Kelly Honda - Service Center

Lynn, MA

3.7
516 Reviews

516 Reviews of Kelly Honda - Service Center

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September 12, 2025

I had an issue with the AC of our Honda car, Mr. Eber was contacted and he really really assisted us to resolve this issue. I appreciate that he puts a time to take care of a customer. Honestly I di More

by Alaa
Recommend Dealer
Yes
Employees Worked With
Eber Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Kelly Honda responded

Thank you so much, Alaa! We’re so glad to hear that Eber was able to assist you and turn your visit into a positive one. Our goal is always to provide attentive, helpful service, and it’s wonderful to know we earned back your trust. We look forward to welcoming you back to Kelly Honda for any future service needs!

August 26, 2025

Very rude will leave u sitting for hrs just to tell u they can’t help u More

by mbuonopane7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rumson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerson Deleon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Kelly Honda responded

We are sorry to learn about this. Please feel free to reach out to us directly at 781-595-5252 so we can look into this further. Thank you.

August 05, 2025

Very disappointed with the service last time my car had oil changed I asked them to check my windshield washer fluid and they still left it empty,yesterday I was over charged 200$ and my car still making t More

by kari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emeli
Aug 05, 2025 -

Kelly Honda responded

We are sorry to learn about this, Kari. Please feel free to reach out to us directly at 781-595-5252 so we can look into this further. Thank you.

June 27, 2025

My recent experience at Kelly Honda Lynn was deeply disappointing due to the disrespectful, unprofessional, and racially charged behavior from General Manager Said Bousbaa. As a long-time customer, I w More

by Henry Luna
Recommend Dealer
No
Employees Worked With
Said Bousbaa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Kelly Honda responded

We are sorry to learn about this, Henry. Please feel free to reach out to us directly at 781-595-5252 so we can look into this further. Thank you.

June 19, 2025

My name is Carol Fairweather and I didn’t purchase my Car from them . But I had problem with my Car and the Managers of Kelly Honda Lynn were exceptionally kind and Helpful I recommend This Dealership to eve More

by mommy_dukes781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eber Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Said Bousbaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Kelly Honda responded

Thank you so much, Carol! We truly appreciate your kind words and are so glad our management team at Kelly Honda in Lynn was able to assist you. Even if you didn’t purchase your vehicle with us, we’re always here to help. Thank you for the recommendation – it means the world to us!

Jun 19, 2025 -

mommy_dukes781 responded

Your very Welcome it was truly Sincere

May 14, 2025

They can have the car. There is no need to push me out of the deal. I am only here to support and do my part the best I can. If I get pushed out. I highly recommend Mr.Fl More

by ILoveMySon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Flores
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toyota
May 14, 2025 -

ILoveMySon responded

Thanks

May 12, 2025

Mr.Flores involved himself in a deal that did not involve him. Possibly due to his insecurities from our past life. I am looking forward to how we resolve this. More

by ILoveMySon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC
May 13, 2025 -

Kelly Honda responded

Thank you for bringing this to our attention. We're sorry to hear about your experience and would like the opportunity to understand the situation better so we can address your concerns appropriately. Please reach out to our management team directly at your earliest convenience so we can work together toward a resolution. Your satisfaction is important to us.

November 22, 2024

My service rep never answers his phone or returns calls back and some of the receptionist are very rude. Customer service isn't their strong suit at all. It's very frustrating having to constantly call bac More

by Val
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rumson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Kelly Honda responded

We are sorry to learn about this, Val. Please feel to reach out to us directly at 781-595-5252 so we can look into this further. Thank you.

October 13, 2024

Una larga espera innecesaria, mas de tres horas solo para el cambio de una goma, teniendo una cita previa y habiendo entrado mi carro desde que llegué al taller desde que llegué. Un día antes había ido encar More

by Henry Luna
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Kelly Honda responded

Lamentamos enterarnos de esto, Henry. No dude en comunicarse con nosotros directamente al 781-595-5252 para que podamos investigar esto más a fondo. Gracias.

May 09, 2024

Very nice dealer, they really make everything easy . Juan it’s very honestly and have a good service More

by Marcoss01Contrerass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Tabares
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Kelly Honda responded

Thank you so much, Marcoss! We are happy to see that you had the opportunity to work with Juan and he took excellent care of you! If there is anything else we can do for you, please do not hesitate to reach out!

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