Kelly Honda

worst dealership Very disorganized and very poor customer service. On june 1 i went in for oil change 2 hour later they call me to informed me “ they changed engin Very disorganized and very poor customer service. On june 1 i went in for oil change 2 hour later they call me to informed me “ they changed engine’s mount and it was under warranty”. I left the shop as i was driving home i started to hear a noise. I drove the car for 3 weeks before I stop by the maintenance service. I was told to call and speak with adviser who took care me on June 1 and I need to make appointment. the sooner appointment he had available was one week later. I arrived to appointment a young gentleman took care me. I explained to him the car was making noise & little vibration after they change engine mount. The gentleman wrote the explaination incorrect and took my key. I received a called by Robert saying all i needed was tire alignment and price for it. Left the car for the day & picked up around 6 pm. I was welcomed by young lady and it took them 20 mins to find my car keys. They had the wrong tag on it. I drove away and the car had the same noise as before, brought the car back and Robert apologized and told me they will get to the bottom it & fix the car & car should be ready in a few days. I told him i was going to medical leave and my sister would pick it up. one week later, since i didn’t receive a call about the status of my car i stop by. They didnt have a clear answer and that Robert will call me on following Monday. ( he never called me) I call multiple time i was giving excuses after excuses. Three week later, i was able to drive o went in to pick up the car. Again no answer if my car was ready, i had to wait for Robert who was on break. 30 mins, later he come in tell me all i need is new tires and he try to call me (he had wrong number for me).. i took my car and decide i dont what nothing to do with honda. More

Great Customer Service Joseph Oise and Brian Philo were very professional, knowledgeable and great to work with. Joseph went over every aspect of the vehicle and Brian was v Joseph Oise and Brian Philo were very professional, knowledgeable and great to work with. Joseph went over every aspect of the vehicle and Brian was very helpful with the financial paperwork. More

2018 Pilot This is my third vehicle purchase at Kelly Honda and every purchase has been pleasant and low pressure experience. Kelly Honda found the vehicle I wan This is my third vehicle purchase at Kelly Honda and every purchase has been pleasant and low pressure experience. Kelly Honda found the vehicle I wanted and met me at a fair price. Financing my vehicle was easy as well. This is the best dealership in the area. Thanks to John, James and Anthony for you help and professionalism. More

Amazing Experience I bought my vehicle with help from James and Gerson and I had the best experience. I've never had a car dealership experience quite like this. Their p I bought my vehicle with help from James and Gerson and I had the best experience. I've never had a car dealership experience quite like this. Their professionalism, friendly manner, and expertise was not only impressive but made all the difference for me as a first-time buyer. No one tried to hassle or take advantage of me, and I know they gave me the fairest deal they could. Beyond the fair financing, I actually had fun buying my vehicle because these guys were so great. They went above and beyond to offer the best customer service possible in every instance. I would recommend anyone to James, Gerson, or the Kelly Honda family. I love my new vehicle and I can't say enough about the great experience I had. Thanks again! More

Amazing and I would tell any person of my family to go there Best customer service ever and most than that, they have a great team. People that really care, and putted enough effort to get me approved. Honest, Best customer service ever and most than that, they have a great team. People that really care, and putted enough effort to get me approved. Honest, after 5 deals with Kelly Honda; I really enjoy and appreciate all the great team there. Thank you Brian, Andre and all the sales team for the teamwork. HoNDa FoReVeR!! :-) Hey guys, add Luke on the sales team. He gave me a great deal last time. More

So friendly and helpful! I gave 5 stars because Victor and Kyle were so helpful and kind throughout our whole experience. We came from numerous dealerships where the employees I gave 5 stars because Victor and Kyle were so helpful and kind throughout our whole experience. We came from numerous dealerships where the employees were not friendly and were just trying to get the most money out of us. We genuinely felt like Victor and Kyle had our best interest in mind, and we are so thankful for that! Overall, the experience was quick and easy. We were in and out within an hour and left with a new car, feeling excited and confident that we made the right choice! I cannot say enough good things about our experience! More

Incoformida Llegue con todo bien por una garantia del airbag y al final tengo una luz en el tablero del airbag prendida y me dicen eso tengo que pagar siendo ell Llegue con todo bien por una garantia del airbag y al final tengo una luz en el tablero del airbag prendida y me dicen eso tengo que pagar siendo ellos quienes la prendieron es un abuso espero alguien lea este comentario. (Llegue bien y me voy mal)gracia. More