Kelly Honda

Service A part broken off the shift in my 1 year old car, therefore causing my keys to be stuck in the ignition. I called the dealer and they told me to have A part broken off the shift in my 1 year old car, therefore causing my keys to be stuck in the ignition. I called the dealer and they told me to have Honda road services tow it to them, which I did. I called the next day to check on the car and they didn’t even know it was there. That is an issue that needs to be addressed between the tow people and Honda, so that was almost 2 days wasted. They said the part would be in Saturday and they would call, which they didn’t. When I called on Monday, they didn’t get back to me for a few hours so I couldn’t get a ride at that time, so my car was in the shop for a total of 6 days. When I went to pick up the car, they charged me, which they shouldn’t have. The service guy took care of it. Then when I went to leave, the hood was not locked down and I had to get someone to come out and fix it. Last, there was a light on , I think the tire pressure light, which I’m sure whoever fixed it could clearly see and they didn’t bother to deal with that issue. Would have it been that hard to check it and put air in the tires??? Not happy that I’m dealing with all this with a one year old car. More

Exceeding expectation I recently purchased my 2017 Honda Pilot from here. I got more than I expected. - Great customer service. - Best deal available in the market. - Th I recently purchased my 2017 Honda Pilot from here. I got more than I expected. - Great customer service. - Best deal available in the market. - The APR on my car loan was much better than offered by my bank. - Delivery on time. Special thanks to Ryn and Brian for making my first car buying a great experience. More

Inefficient Experience Recently made a used car purchase, and the process was more drawn out than it needed to be. Lots of items were not ready when I went to pick up the ca Recently made a used car purchase, and the process was more drawn out than it needed to be. Lots of items were not ready when I went to pick up the car, and they took a long time to address: -if you value my trade, do it during the test drive, not after I get back and I sit. To complete a test drive, negotiation, and paperwork took roughly 4 hours. -I wired money to the dealer in order to speed up the process (registration, inspection, etc) while I was at home. When I showed up, I got to wait anyway for the inspection to get completed! In the two days since they received money, registration and inspection was left until the morning i picked it up, causing delays and stress with insurance. -Some items with the car were missing upon arrival, and the car was not cleaned very well. The “quick” pickup process took 4 hours as well from the start of my appointment until I finally drove away. -In total, I spent about 8 hours in person at the dealership, and a few more hours on the phone. That all being said, I had some good experiences as well, usually during my time spent waiting: -Service staff was friendly and very helpful with requests -Salespersons walking around the dealership almost always made sure I was being helped -Generally knowledgeable staff More

Tremendous Help, Expected Results my Cosmic Blue Honda Civic Miguel was very professional working until he found the best affordable option for me to get my car, despite the level of my credit. Grateful Miguel was very professional working until he found the best affordable option for me to get my car, despite the level of my credit. Grateful More

Routine service Walk-in (drive in) no appointment and was taken care of quickly; in and out within 45 minutes with car washed and vacuumed. Very pleased Walk-in (drive in) no appointment and was taken care of quickly; in and out within 45 minutes with car washed and vacuumed. Very pleased More

Got my car Excellent customer service. I had a bad credit but due to hard work from salesman like Brian and Greg I was able to get a brand new Honda 2018. I woul Excellent customer service. I had a bad credit but due to hard work from salesman like Brian and Greg I was able to get a brand new Honda 2018. I would recommend that dealership for people who don’t really have credit or have a bad one because they have the contacts to help you out. Ooo yes i got my brand new car without a co-signer....🙏🏿🔥🔥👌🏿 Thank Brian and all the team at Honda Kelly Lynn . More

Amazing service! Always happy leaving after getting car service done at kelly honda, great service I can always trust after being a customer for many years and many mo Always happy leaving after getting car service done at kelly honda, great service I can always trust after being a customer for many years and many more to come! More

Great service! Everyone is very professional and the the service is excellent. Great Service all around, i needed an oil change and the wait was next to nothing. Everyone is very professional and the the service is excellent. Great Service all around, i needed an oil change and the wait was next to nothing. More

Excellent job I scheduled my air bag recall service online for 5pm on a Wednesday. Told the service took 45 minutes to 1 1/2 hours. I arrived a few minutes early, I scheduled my air bag recall service online for 5pm on a Wednesday. Told the service took 45 minutes to 1 1/2 hours. I arrived a few minutes early, was processed at 5pm exactly and finished by 5:55. Excellent service, friendly people and clean spacious waiting room. More