Kelly Honda

Good service Came in for regular service on 2018 accord as well as a recall service. Easy in and out. Friendly service. Ariel does a great job. Came in for regular service on 2018 accord as well as a recall service. Easy in and out. Friendly service. Ariel does a great job. More

Great service Great customer service! They help with everything and help me getting me New car! They really care about make the costumer happy and make ut easy Great customer service! They help with everything and help me getting me New car! They really care about make the costumer happy and make ut easy More

Complete waste of time I had a 1pm appointment for an airbag recall and showed up on time. They offered a shuttle service to have me dropped off at my house then picked up w I had a 1pm appointment for an airbag recall and showed up on time. They offered a shuttle service to have me dropped off at my house then picked up when my car was ready. After an hour and a half of waiting for the shuttle, the service advisor told me that they were pulling the car in to get worked on and it would take roughly 2-3 hours and I wouldn’t be able to get a ride back from my house. No empathy from him and no worries about me wasting my time. Save yourself the trouble and choose another dealership. More

Great customer service My first time at this Honda dealership and I’m very impressed, the quality of the customer service is unbelievable. Morgan is great customer service a My first time at this Honda dealership and I’m very impressed, the quality of the customer service is unbelievable. Morgan is great customer service agent, very welcoming and professional. Because of Morgan Honda Kelly Lynnway is my dealer and I will definitely recommend it to everyone I know. Thank you so much Morgan for the great experience. More

Happy I am extremely happy with the whole experience and would recommend this dealership to my family and friends. John Moore was a delight to work with. I am extremely happy with the whole experience and would recommend this dealership to my family and friends. John Moore was a delight to work with. More

Overcharge by $2000! If I could give the service department negative stars I would. My girlfriend brought her Honda Pilot in for an oil change and a repair due to recall. If I could give the service department negative stars I would. My girlfriend brought her Honda Pilot in for an oil change and a repair due to recall. Robert, the technician, called with unfortunate news later that day: $3100 worth of necessary repairs, a new timing belt and "metal on metal" brakes that required new pads and rotors on all four wheels. We thought, "that's weird because the brakes worked fine and we hadn't heard any squeaking." When pressed a little, Robert offered that her brake pads were down to 15% and 5%. We called various local garages and found Robert's quote for the timing belt was $600-800 over the next highest option option, and we decided to do the brakes ourselves. I found over 50% left on 6 of 8 brake pads, maybe 30% on the lowest set (and still months away from needing to be replaced), and all the rotors were fine. To make matters worse, they botched the simple job they did perform - the oil was low and the cap was bouncing around loose under the hood. All told we saved $2000 from Robert's quote, enough to fly to Hawaii or pay for 16 years of Netflix!!. I don't want to ascribe duplicitous motives to Kelly Honda, but unless Robert is the worst mechanic I've ever met, he lied about the brake pads, using scary "metal on metal" language, to try to trick someone into making a poor decision. I assume that most people that take their car to a dealership for service are happy to pay a premium for the peace of mind of knowing a Honda trained mechanic is working on their car. I don't know why Kelly Honda and Robert felt the need to take advantage of that willingness to spend more, but we will be taking our business elsewhere. More