Kelly Honda

My husband and I have been dealing with Kelly Honda for My husband and I have been dealing with Kelly Honda for more than 7 years now. We started with them at their Salem, MA location and moved with t My husband and I have been dealing with Kelly Honda for more than 7 years now. We started with them at their Salem, MA location and moved with them to their stunning new location on the Lynnway in Lynn, MA. Never once in all this time have we ever been put off or disappointed with the quality of their work or their people, and this goes for their Service Department, Parts Department as well as their Sales Department. Big words for a car dealership, but this comes from 49 years of dealing with car manufacturers, sales reps, parts departments, service departments, sales managers and dealership owners. Neither one of us are novices to any of this. We bought our latest Honda just a few weeks ago through Assad Melki, Sales Consultant. From beginning to end (including price negotiation) Assad turned out to be a joy to work with; his personal warmth and integrity were beyond our expectations and his knowledge of the product had us stop and listen. When was the last time we could say about a car dealer? Thanks, Assad. In all, we would have to give the highest marks to not only Assad but to Paul Panzini (Sales Manager), Ariel Vittini (Asst Service Manager) and to everyone we have had the pleasure of working with so far at Kelly Honda. More

I went into test drive a 03 Honda Civic and ended up buying an 05 with less miles. The dealer, Mr. De la Cruz, was very informative and knew the answers to all the questions I had. I really like my new buying an 05 with less miles. The dealer, Mr. De la Cruz, was very informative and knew the answers to all the questions I had. I really like my new car and even though I feel I overpaid slightly, I was so happy with the customer service that it made it worth it. More

I was considering a lease on a Honda Civic Coupe, so I emailed Kelly Honda for a quote. The Internet Manager, Gus Doughman, responded quickly with the information. I thought the price was high, so I email emailed Kelly Honda for a quote. The Internet Manager, Gus Doughman, responded quickly with the information. I thought the price was high, so I emailed back asking if they could match the advertised price for another dealership. He did not respond. I guess the answer was "no." Though annoyed, I decided to stop by the dealership to see about a test drive. The sales person, whose name I unfortunately cannot recall, was friendly, though in a pushy, I-just-KNOW-you're-gonna-wanna-buy-one-of-our-cars way, which I did not appreciate. I told her what I was looking for, test-drove a lovely little Coupe, liked it a lot, and sat down to talk about the price. She quoted me a lease based off of MSRP. When I balked at the price, she became more pushy and started talking up Hondas and talking down Toyotas, which is fine -- that's her job -- except: she got a lot of her information wrong. Alas. Dear Kelly Honda: If you're going to trash the competition, don't lie and/or use inaccurate information, especially if the customer JUST TOLD YOU that she has done research on the other car. I wanted to negotiate, and was told outright that there was "no way" to lower the price. "No," she said, and shrugged. "That's our price. That's our car." I didn't really know how to respond to that, so I just thanked her and left. More

Very easy to deal with the sales person. Price was about average. Business manager (accepts the payments) was very rude and arrogant. He made stupid and sketchy comments and acted like the entire world b average. Business manager (accepts the payments) was very rude and arrogant. He made stupid and sketchy comments and acted like the entire world belongs to him, tried to sell expensive extras like paint protection "because of the birds shit on the car". Who needs to listen to that? I suggest to avoid the service department. Unless it is a regular oil change, they absolutely suck. When they are not sure what the problem is, they tell you that your car is fine. This is very frustrating especially when you later find out that there was a problem. They actually have some nice services like free shuttle service, free car wash, and free towing. The car wash quality wasn't that great when I used it. I don't use it anymore. When the person who washed my car brought the keys back to the service desk and put them right in front of his coworker, I had to wait five minutes until this guy at the desk finished reading his magazine and realized that I was waiting for the keys. Conclusion: Just a typical everyday dealership. They want your money bad but when you want good service for your money, find some other place if you can. More